Stephanie Jones
Stephanie Jones at Toyota of Scranton
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Stephanie Jones | Page 40

ASM

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.7
408 Reviews

Dealership Experience

5 yrs, 11 mos

Industry Experience

9 yrs, 8 mos

4.7

408 Reviews

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408 Reviews of Stephanie Jones

November 28, 2018

Dealership Rating
Employee Rating

Great service The staff is very efficient and the service is very reliable. From the people that take the keys, to the service advisors, everyone is just great. More

by Elvis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Desmarais, Dan Gabriel

November 27, 2018

Dealership Rating
Employee Rating

4wheel Drive light blinking red Took longer than expected from eight in the morning and till five in evening also had spark plugs installed , Told they were very busy Plugs don’t More

by GEGARDECKI
Customer Service
Friendliness
Price
Recommend Dealer
Yes

November 23, 2018

Dealership Rating
Employee Rating

long waiting time for inspection service l had a very long waiting time for inspection. I waited 1 and 1/2 hours. Waiting area was very cold which made my wait very uncomfortable. More

by BOOTSY409
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Alyssa Esteras, not sure of female service workers name

Nov 23, 2018

Toyota of Scranton responded

Typically, the state inspections with emissions does take 1.5 hours. I do not know if you had emissions inspection. Thank you for taking the time to inform us of your experience. The customer waiting lounge is designed for your comfort. Thank you for your feedback. We will look into the temperature settings for the waiting lounge. All the best, Mary Jo Preno, Vice President Guest Experience.

November 21, 2018

Dealership Rating
Employee Rating

20000 mile service Steph took care of me quickly and was very nice to track me down after because I was walking around to stretch my legs. Service workers were very qu More

by CWALTSNYDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 20, 2018

Dealership Rating
Employee Rating

Above and beyond Dan was an excellent service writer who kept me informed on the process of my car’s repair. Also Tiffany was professional and helped me when my car ne More

by JADDLDMAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 20, 2018

Dealership Rating
Employee Rating

45000 miles service Very thorough review and accommodating service. Like the on line appointment scheduling allows you to pick time and day of service . All employees wer More

by srsebast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 16, 2018

Dealership Rating
Employee Rating

Service The service people were very friendly and professional and they did a good job of servicing my truck. The price was rather expensive though. The don More

by SPARKYSTRANS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 14, 2018

Dealership Rating
Employee Rating

Have several vehicles!! I have several vehicles that I take for service plus family members for a very long time ,service included through the years oil changes,new tires, br More

by BROWNINGCHAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 14, 2018

Toyota of Scranton responded

First of all, I would like to thank you for you loyalty to our dealership. The last thing we want to see happen is for you to go elsewhere. Please check on our website for coupons. We do post service specials and often there are coupons listed. We also do a monthly service mailer. We are unable to send to everyone in our database monthly, so we use different criteria. Our goal is to reach as many current customers as possible. All new Toyotas come with ToyotaCare, the complimentary maintenance plan. ToyotaCare is good for 2 years or 25,000 miles - whichever happens first. It also includes 2 years and unlimited mileage of roadside assistance. Thank you for taking the time to let us know your opinion. I am at the dealership and serve as the customer advocate, so please contact me with any additional comments/questions. Thank you, Mary Jo Preno Vice President Guest Experience 570.702.8776

November 12, 2018

Dealership Rating
Employee Rating

Outstanding service! My window stopped operating and it happened on a rare day with no rain, however heavy rain was in the forecast. I called my dealer and was given an a More

by valsma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 13, 2018

Toyota of Scranton responded

We strive to accommodate our customers' needs on a daily basis. Thank you for taking the time to review and provide feedback on your recent experience. We are happy your window is working especially with bad weather in the forecast.

November 12, 2018

Dealership Rating
Employee Rating

Excellent Service From the second I purchased my vehicle and all basic maintenance they have been top notch! I will absolutely purchase my next vehicle from them. More

by lissahoney1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alyssa Esteras, Joe Gayle,

Nov 12, 2018

Toyota of Scranton responded

We certainly appreciate your review and recommendation. Thank you. Cheers, Mary Jo Preno, Vice President Guest Experience.

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