Stan Wilhite | Page 5

Stan is great understood my requests and worked with rest of the team to solve of the team to solve More

by tferwalt1 Verified Customer Verified Customer

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Stan was wonderful and he did a wonderful job taking care of my needs. On the other hand the technician who worked on my vehicle changed my oil. But did not rotate my tires per requested. The technician even of my needs. On the other hand the technician who worked on my vehicle changed my oil. But did not rotate my tires per requested. The technician even stated he did. More

by garrett.e.blackwell Verified Customer Verified Customer

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I made an appointment online for replacement ofvan indicator bulb and grinding noise in front left wheel when turning. The appointment was for 11 AM. I had hoped to wait, but due to having to care for indicator bulb and grinding noise in front left wheel when turning. The appointment was for 11 AM. I had hoped to wait, but due to having to care for my husband who has Parkinson's I agreed to leaving the van. I checked in with Stan at 4:20 pm having not gotten any update. I was told that the tech had not looked at my vehicle at all. I was told that 'waiters' got priority and that appointments were'pushed back'. Strangely enough, after I explained my need for the vehicle, the tech was able to replace the bulb and let me know I needed front breaks. I agreed to leave the vehicle overnight since I watch my 2 granddaughters (2 years old and 7 months old) and needed the safety seats as well as my husband's rolling walker that I had left in the van thinking I would have it back by that evening. The repairs were ultimately completed a little earlier than projected on the second day. More

by Nan Verified Customer Verified Customer

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My Wangler JL was having issues starting in cold weather, I told them as clearly as possible that it acts like the AUX battery is having issues (and that I replaced my main battery before taking it in). when I told them as clearly as possible that it acts like the AUX battery is having issues (and that I replaced my main battery before taking it in). when the temperatures dip below freezing, my wrangler would start to turn over for half a second and then my dash goes dark and I lose all power. I was charged for an electrical diagnosis where I was told my keyfob was the issue (which still doesn't make too much sense to me as car/starter would turn over) and its battery was replaced on it, but when the weather got cold again I noticed the issue was not fixed. I tried my second fob, and even swapped the battery between the fobs and my car would NOT start. I just found a post on a wrangler forum on how to bypass the aux battery and now my car starts up with no issue (in below zero temps).I'm not a mechanic (that's why I took it to you all) and I understand intermittent issues like mine are hard to diagnose, but I can't help but feel like I wasted both my time and money taking it in to get serviced only for experts to misdiagnose something so poorly, while I (who is very much not an expert) properly diagnose and 'fixed' it. (PS: the manager was great though) More

by MikeRead Verified Customer Verified Customer

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Was so helpful and got me checked in and in a rental right away! Was very attentive and kept me updated the whole time. Was very pleased with my service right away! Was very attentive and kept me updated the whole time. Was very pleased with my service More

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Stan has been amazing every time I've been in. He is so nice and super knowledgeable and attentive. I appreciate the work he puts in to make sure my service goes smoothly. He is so nice and super knowledgeable and attentive. I appreciate the work he puts in to make sure my service goes smoothly. More

by Katiethompson11 Verified Customer Verified Customer

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Stan and the Olathe service department were very knowledgeable and kind when it came to updated my PCM and changing the oil on my Jeep Grand Cherokee. Stan was very attentive and kind when I was una knowledgeable and kind when it came to updated my PCM and changing the oil on my Jeep Grand Cherokee. Stan was very attentive and kind when I was unable to stay for the entire service and was able to get me a loaner car to make it home in time for a work meeting. When I picked up my car the service technician was very kind and was able to help with a little system hiccup and send me on my way. More

by Baileighlewis18 Verified Customer Verified Customer

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The manager Tony took excellent care of me in that I had transportation while my jeep was in the shop and fixed what was wrong. I felt he cared about the service provided and the outcome...my satisfaction I transportation while my jeep was in the shop and fixed what was wrong. I felt he cared about the service provided and the outcome...my satisfaction I'm happy and I'll be back. More

by ADeeter Verified Customer Verified Customer

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Multi point inspection not completed. Low tire pressure after tire rotation. No service sticker placed in window. Low tire pressure after tire rotation. No service sticker placed in window. More

by grmiddle Verified Customer Verified Customer

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I was helped right away. Had to wait a little long but not a huge issue. Was not charged because of free oil change and recall work. Had to wait a little long but not a huge issue. Was not charged because of free oil change and recall work. More

by karstenschoenberg Verified Customer Verified Customer

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