Shelia Leblanc
Shelia Leblanc at Toyota of Kenner
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Shelia Leblanc | Page 2

Assistant Service Manager

Toyota of Kenner

2460 Veterans Blvd
Kenner, LA 70062

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4.8
539 Reviews

Dealership Experience

19 yrs, 1 mo

4.8

539 Reviews

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539 Reviews of Shelia Leblanc

March 22, 2024

Dealership Rating
Employee Rating

Fast and thorough. Shelia always takes great care of me Pleasant experience, professional, and courteous More

by JESSIEGIRL896
Recommend Dealer
Yes

Other Employees Tagged: Shelia Leblanc

Apr 03, 2024

Toyota of Kenner responded

Pleasant experience, professional and courteous are all the makings of great customer service. Shelia is great. We agree with you. Thank you for sharing your experience.

March 15, 2024

Dealership Rating
Employee Rating

Very average. Prior to 2020, Ray Brandt Toyota's employees were very friendly and cordial. I did not get a warm welcome when I arrived. It's just not the same. More

by CMJONES_550
Recommend Dealer
No

Other Employees Tagged: Shelia Leblanc

Mar 18, 2024

Toyota of Kenner responded

Thank you for sharing your feedback. It is our intention to provide every customer with great customer service. I apologize that your experiences have been sub-par. I will share this with our staff. We will work to ensure that all customer encounters are cordial and welcoming. After all, you are the reason we are here. I trust that we will improve so that your next review will be above average. Thank you again.

March 13, 2024

Dealership Rating
Employee Rating

It has been awful. I am still waiting on a paint recall to be done since Dec 2022. Last week I called and spoke to Toyota and was given a case number. I had not heard b More

by KB 76
Recommend Dealer
No

Other Employees Tagged: Shelia Leblanc

Mar 14, 2024

Toyota of Kenner responded

I appreciate you taking the time to speak with me this morning. It sounds as though communication has been a bit of a miss. I apologize for any inconvenience that has been caused due to the delay in resolution of Toyota's Customer Support Program regarding the White paint. I am working with Toyota Corporate to resolve this as quickly as can be. It is never our intention to dismiss customer concerns. As I stated during our conversation, we are awaiting a reply from TMNA as to how we should proceed due to the expiration of the vehicle claim. I will contact you directly with that information. Thank you for being a loyal customer. Thank you for taking the time to share your experience.

February 28, 2024

Dealership Rating
Employee Rating

Satisfied Comfortable waiting area. Enjoy coffee machine. Would like loyal customer discounts. Service from initial intake to completion of services very good. More

by weathersbyerlinda
Recommend Dealer
Yes

Other Employees Tagged: Shelia Leblanc

Feb 28, 2024

Toyota of Kenner responded

We appreciate your loyalty to our dealership. We are thankful that our efforts to provide comfort are paying off. I will forward your suggestion regarding loyalty discounts. Your feedback is appreciated. Thank you for taking the time to share your experience with us.

February 28, 2024

Dealership Rating
Employee Rating

Oil change and tire rotation handled in a fairly timely manner. Comfortable customer waiting room More

by wandao50
Recommend Dealer
Yes

Other Employees Tagged: Shelia Leblanc

February 25, 2024

Dealership Rating
Employee Rating

Great experience on Saturday. I was taken before my time, the quotes were accurate, and the work was done in a quick amount of time. More

by TCTILLMAN2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelia Leblanc

Feb 26, 2024

Toyota of Kenner responded

We appreciate you providing your feedback. It sounds like we satisfied your expectations. We see that Shelia was influential as well. Would you mind sharing a little more detail about your visit that resulted in the 2 star rating?

February 08, 2024

Dealership Rating
Employee Rating

Professional, friendly, courteous & allways thorough Completely satisfied with attention to detail and updates throughout service process More

by MKOWITZ
Recommend Dealer
Yes

Other Employees Tagged: Shelia Leblanc

Feb 08, 2024

Toyota of Kenner responded

All of those qualities are what make Shelia an asset to our organization. We are certainly glad that this was what you were privy to during your Service visit. Customer satisfaction is at the top of our list of importance. Thank you for taking the time to share your service experience.

February 02, 2024

Dealership Rating
Employee Rating

-Service advisor Sheila is abrasive and snippy. -Technician was awesome, he even apologized for Sheila and talked me thru the problem and solution. More

by Macktotman
Recommend Dealer
No

Other Employees Tagged: Shelia Leblanc

Feb 15, 2024

Toyota of Kenner responded

Thank you for taking the time to speak with me this afternoon. I apologize for the way that you were made to feel during your service visit. We never want you to feel as though your concerns or requests are dismissed. Your feedback was a reminder that we need to slow down and listen to our customers. We need to be transparent, thorough and empathetic in our communications. And most importantly we need to treat customers with respect. We understand that your vehicle is an important piece in your day to day life. We strive to keep that in mind as we work to resolve the issue and return it in a timely manner. Again I apologize.

January 17, 2024

Dealership Rating
Employee Rating

Sheila is perfect; competent, knowledgable, personable, intelligent, dedicated to customers & dealership. Sheila is a pleasure to deal with and makes bringing car in for service just to see Sheila :) More

by Gregg.m.m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2024

Toyota of Kenner responded

A pleasure to deal with is what we think of her as well. Shelia is definitely all of the above. And she is certainly an asset to our dealership. We appreciate hearing that you experienced exceptional customer service from Shelia. Thank you for your continued patronage.

December 28, 2023

Dealership Rating
Employee Rating

Very good dealership. I would recommend anyone. I am always told what needs to done. More

by paulinehuynh3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 05, 2024

Toyota of Kenner responded

We appreciate you choosing us as your service dealership. We love and appreciate hearing from you as we do strive to provide the best service possible. Thank you.

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