Sheila Starliper | Page 2

We had great experience working with personnel at Leith Honda. The car we initially inquired about wasn't available but they were able to find another vehicle at another dealership and had delivered the n Honda. The car we initially inquired about wasn't available but they were able to find another vehicle at another dealership and had delivered the next day. Overall, we were very pleased with the hospitality and experience of purchasing a vehicle from this location. More

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Stanley was one of the best salesmen to deal with. Why? Because he didn’t seem like a salesman! I would recommend him and Leith Honda to anyone purchasing a car. Because he didn’t seem like a salesman! I would recommend him and Leith Honda to anyone purchasing a car. More

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Contrary to my past experiences with dealerships, I was pleasantly surprised with Eddie and the dealership. There were no games, no hidden charges right before we purchased, or cheaper vehicles (for the s pleasantly surprised with Eddie and the dealership. There were no games, no hidden charges right before we purchased, or cheaper vehicles (for the same price) swapped out on us at the last minute as has happened with other dealerships. These issues in the past have caused me to use car buying services but I was happy to go with Eddie and his dealership this time and I will continue to go to Eddie and his dealership first in the future. Even with limited inventory the price was fair and remained unchanged throughout the process. My wife and I were even open about viewing another vehicle at a competing dealership and while lighthearted jokes were made about not going to the competition, they were very receptive and understanding to us wanting to shop around. If you're looking to buy a vehicle in or around Eddie's dealership I would strongly recommend giving him a visit. More

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This experience was a complete nightmare. After a “relatively” smooth sale, things went down hill almost immediately. First off, I was asked to go back to re-sign all of the paperwork after a clerica “relatively” smooth sale, things went down hill almost immediately. First off, I was asked to go back to re-sign all of the paperwork after a clerical error that was made on Derek’s part. I obliged and asked Derek to make sure the paperwork was expedited since I had also turned in another lease a month early as part of the deal. I then learned (from my previous auto lender) that it took Derek & Leith Honda 5 weeks to process the paperwork which resulted in me being charged (with no communication from anyone at Leith) an additional $800 because the market value of my trade in had increased in the 5 weeks it took Leith to process. When I called to try and get an explanation, Derek refused to call be back. I eventually spoke with Sheila (Sales Manager) & she essentially said “Sorry things like that happen.” FURTHERMORE - I have now been driving around with an expired temporary license plate because allegedly Leith lost the original copy they made of my drivers license. I finally got Derek on the phone & expressed my frustration with the whole process and after about 30 seconds he placed me on hold and passed me back off to Sheila. Sheila gave me the “Sorry but things happen” speech again. I’ve have never been treated more poorly as a consumer. I’m writing this after (regrettably) referring my brother-in-law to purchase a vehicle from Leith as well shortly after we picked up our vehicle about a month and a half ago. This experience has made it clear to me how little Leith cares about their clients after a sale & how incompetent their team’s are. Not once did anyone from Leith accept responsibility for the errors made on THEIR part or try to do anything at all to rectify the situation. Their best was a broken record of “Sorry things like this happen”, “Well it wasn’t me!” & “There’s nothing we can do about it now.” More

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Eddie was absolutely amazing! Even though he had another deal going on, he was very attentive and kept us updated on where things stood! He also was very straight forward with me about what would be best fo deal going on, he was very attentive and kept us updated on where things stood! He also was very straight forward with me about what would be best for me and my situation More

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Alison is the best of the best! She is unlike any other car salesperson in the BEST WAY possible. If everyone sold cars like Alison does, there would be way less anxiety about the car buying process and ma car salesperson in the BEST WAY possible. If everyone sold cars like Alison does, there would be way less anxiety about the car buying process and many more happy customers :) go see Alison! More

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Danielle Reynolds does all that needs to be done and I am here for itttt! She was so attentive and ensured my requests were being met. She was avoiding all the nonsense that other dealers were giving me and here for itttt! She was so attentive and ensured my requests were being met. She was avoiding all the nonsense that other dealers were giving me and laid out the truth and cut no corners. Danielle just rolled with it all including two middle aged parents wanting to control everything and allowed me to still make the decisions. She kept constant communication and literally that’s what pulled me from the other dealerships. Danielle made me feel she wanted me to succeed in purchasing versus that I was trying to get her to purchase. I truly cannot compliment my experience with Danielle and Manny (finance manager) enough. God bless you both and I am proud to be apart of the LEITH family. More

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Alison was great to work with. She made my car buying experience stress free as well as fun! She even drove my new car home for me which was greatly appreciated. experience stress free as well as fun! She even drove my new car home for me which was greatly appreciated. More

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Horrible job. Unbelievable how they can hired a staff like supervisor and manager without professional and responsibility for their fault . I give them all the responsibility for my car when I drop my ca like supervisor and manager without professional and responsibility for their fault . I give them all the responsibility for my car when I drop my car off then after 5 hours I came to pick my car up which all dented and scratched but they said that is not their responsibility for when I asked them to check back with the security camera to see what was happed and they ignore it to me like I am just an Asian guys don’t know much English and they can treating me. I should call the police to do the report then. I will file a claim . This is my first time their and ever. Very awful and horrible place for unprofessional just like low class acting! More

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