Shawna Bilozyr-Sitek | Page 14

Service Quality I have been dealing with this location since they moved to Sherwood Park. My initial service on my 2007 Corvette was handled with professionalism and I have been dealing with this location since they moved to Sherwood Park. My initial service on my 2007 Corvette was handled with professionalism and I was very satisfied with the work. I have since taken my 2006 GMC diesel into this location and have had nothing but excellent service. From the phone calls of reminder to the courtesy at the counter by the above noted service consultants, Sandra Scarth and Shawna Bilozyr. The work is done to my satisfaction at a fair market price and in a timely fashion. I have also had dealings with Wayne Focht the service manager and he has dealt with me in a very professional manner and when I am visiting for service he always stops to say hi. I also have found the parts personnel very knowledgeable and their service has also been top notch. I am planning on purchasing a new vehicle, hopefully in the near future, and my wife and I have already decided that it will be a Chev product from this dealer. I have been a GMC/Chev buyer for some time and will continue to do so, given the quality of the product and the dedicated individuals that work at dealerships like Sherwood Park Chev. More

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Shawna Bilozyr-Sitek I have been coming to Shawna for service since the Nicholson days, after a very confrontational round of service calls to resolve an issue with my 200 I have been coming to Shawna for service since the Nicholson days, after a very confrontational round of service calls to resolve an issue with my 2008 Sierra. Shawna made an immediate impression on me with how friendly and efficient she was in collecting all my information and listening about my service concern. She got me a recommendation and followed through to the end. Now at their new center in Sherwood Park, I always get a smile and greeting as I drive through the bay. Her attention to detail showed an information error in the system, which she quickly corrected and confirmed it was saved. I was reminded of some unrecorded warranty service options and prices. I thought it was the right amount of information, without the pressure that it absolutely needed to get it done. My follow up call came right on schedule, and the work was all done as discussed. Check out was prompt and I got an informed description of the work before heading to the cashier. Shawna is very customer satisfaction focused, and that is too rare these days. I never hear her complain or make negative comments about anything. It is great to deal with her and look forward to a few more years working with her! More

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Over Due Thanks This Thank You is long overdue. I have been dealing with Nicholson off and on since 1979 and when my 2008 Saturn needed work I was pleasantly greeted This Thank You is long overdue. I have been dealing with Nicholson off and on since 1979 and when my 2008 Saturn needed work I was pleasantly greeted by Shawna Bilozyr. That first encounter has now made me a loyal customer and one who is willing to share my experiences with my friends. Over these last six years I always seek out Shawna if I have questions or concerns with my vehicle. I am always amazed with Shawna’s customer service which always goes above and beyond….. I believe she is a great asset to the Chevrolet Dealer. Not only is Shawna appreciated, I have been treated great by all the staff at the Chevrolet Dealership. Thanks from a very loyal customer. More

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Always a positive experience! I purposely always ask for Shawna Bilozyr-Sitek when I have questions about my 2011 Impala I bought last fall from them, and before that when they wer I purposely always ask for Shawna Bilozyr-Sitek when I have questions about my 2011 Impala I bought last fall from them, and before that when they were Nickledome on Argyll Road with my previous Aveo, and she has always competently, and quickly provided answers --- and SOLUTIONS to any issues I am concerned about. One way or another she always goes above and beyond any requests. I have tried to talk to other service staff, but I always end up asking Shawna instead, because I know she deals with clients with integrity and respect. And that is a very important value these days since people are very self-serving. It seems ridiculous to have to remind management what a great asset she is to their company -- but it doesn't surprise me, the people who make the company successful are often forgotten. Remember this sales and management -- your commission may be on the sale, but its the service that brings back repeat customers, because they want a product they can depend on -- and know that they have the support when they need it. Great Job Shawna, LOVE your attitude! Heather Thompson More

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Always a pleasure From the moment you walk into the service department you are treated as a person and not a number. The price the service and the quality are all ther From the moment you walk into the service department you are treated as a person and not a number. The price the service and the quality are all there. need a job done quick just ask it typicaly gets done, They always call if they find a problem that wasnt discussed when you brought it in. this way there are no suprises when you go to collect your investment. Ask for Shawna. tell her Andy sent ya More

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JUst to Say Thank You --- To Everyone in the Service Dept. I have dealt with (was Nicholson) now Sherwood Park Chevrolet for 20 years. Have bought all my Vehicles there and I go no place else for my annual se I have dealt with (was Nicholson) now Sherwood Park Chevrolet for 20 years. Have bought all my Vehicles there and I go no place else for my annual service or emergency service on my Vehicles. I have had nothing but the utmost and wonderful dealings with Shawna Bilozyr, Sandra, Roy Popowich, and all the other service employees and Technicians. Gayle and Ethel have also been wonderful and very pleasant to deal with. I honestly believe that Wayne Focht has had a lot to do ---I keeping the integrity, honestly and sincere business attitude in such high standards and quality that I encounter every time i go in to have some work done on my Vehicles. For this reason I won't go to any other Dealership for buy or repairing my Vehicles. You should be extremely proud and happy that---- you have such high quality people and that their standards and commitment to helping people with their vehicle problems--- is just something I really appreciate and commend them for. My Hat --- is off To Wayne Focht and his staff. To all the extremely hardworking Service agents and Technicians--- (including Ethel and Gayle. Keep up the great work @ Sherwood Park Chevrolet. I am xxxx to be a great Customer of Yours GARY HARDER More

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I have had three services experiences at Sherwood Park Chevrolet. All three times I have had the pleasure of dealing with Shawna, she is friendly, courteous and knowledgeable. Denny Miller Chevrolet. All three times I have had the pleasure of dealing with Shawna, she is friendly, courteous and knowledgeable. Denny Miller More

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Shawna was very professional and ensured the work I had requested was completed in the time agreed on, it was a job well done and she took ownership, her help and others was appreciated. requested was completed in the time agreed on, it was a job well done and she took ownership, her help and others was appreciated. More

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I started going to SPC when I found out that Shawna was there. I have dealt with Shawna for the last 6 years and have always received excellent service in a timely manner. there. I have dealt with Shawna for the last 6 years and have always received excellent service in a timely manner. More

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Very happy about the service I get at Sherwood Park Chev. I purchased 4 new vehicles and 2 used ones and have always been treated very well by their service department. Very professional and knowledgable whe I purchased 4 new vehicles and 2 used ones and have always been treated very well by their service department. Very professional and knowledgable when I need any work done to my vehicles and also convenient for my needs. Thanks for all the great work by the whole service department as you are always there when needed! Keep up the great work! More

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