Shawn Yunger

Awesome service thanks shawn. .... UPDATE.... I bought my "used" car nov 18th it was for a frs 2015 that happened to be at their dealership. First of all the price was ridic .... UPDATE.... I bought my "used" car nov 18th it was for a frs 2015 that happened to be at their dealership. First of all the price was ridiculously over priced but since I been looking for cars for months and no luck due to shortage I finally found the frs that I really liked. So I took the chance and bought it. I test drove it it was all great. Took the car home, literally 1 week of having it , it broke down on me in the middle of road! I was lucky enough to pull on the side. Car was completely dead would not start at all! I thought it was the battery so I called my dad to jump my car and no luck. Dealership called a tow truck picked it up and took it back. That was November 26th. I get no call no updates. Dec comes around, I get a call from service like 2nd week of dec asking if I installed something.!! Basically blaming me for having the car issue. (Let's get one thing straight I only had this car for 1 week drove it for like 4 days since I work at home) why would I install something in my car that i only had a week?! This is ridiculous. That was the last time I hear from them until Dec 30 this time the MANAGER Jeremy calls me leaving a vm saying that I had their loner car and needed to return it !!!! No one updated me with the car situation no one said what was wrong no one said anything but yet I get a call from him saying they needed their car back. I called him I told I will not give their loner back until I get my car fixed or I get my money back. Simple as that. Again he blamed me for installing something in the car. I was pissed at this point. I called my lawyer for advise, I ended up sending them a letter if they don't fix my car or give me my money back I was taking them to court. January 10 comes around, I get a call from another sales rep Jacob because Jeremy didn't want to speak to me in person. Jacob updated me telling me that a car shop was going to fix it . I just got my car back feb 12th! It runs again. Jud fixed my window tint because it had air bubbles and it was too dark. It's perfect now! John service manager is the one taking care of my car (scheduling, explaning things that my car had, making me understand why my car wasnt performing right) from all the interior damage that previous owner did to it. Seems like he is the only one that cares about what i have to say. Good thing is, its running again and will be taking car back next month to get other things fixed which john and i already spoke about ! Even though car has been fixed and I appreciate that very much from service department side I do not recommend this dealership at all. Any dealership what so ever actually but this one really did it. From the beginning blaming me for causing the issue . Very unprofessional, very weak customer service. Especially from the general manager Jeremy who should of been the main one to take care of me but failed to do so. Horrible experience. Wish it would of been different this was my first dealership car I ever bought and they completely ruined my experience. More

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Always great service with a smile Had a check engine light on new car, Jud took great care-fast, efficient. Shawn saw my look of needing something and took care of my question right a Had a check engine light on new car, Jud took great care-fast, efficient. Shawn saw my look of needing something and took care of my question right away. Misty answered my question regarding financing with a smile and Jeremy came out to check to see if there was anything he could do. WOW!! What an amazing team of professionals - thank you for making me feel valued! Cindy More

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