Shawn Jordan | Page 5

When they're good, they're very good. My wife and I purchased our 1st Subaru, a 2015 Forester with 46,000 miles originally purchased and serviced from this dealership in January 2020. It h My wife and I purchased our 1st Subaru, a 2015 Forester with 46,000 miles originally purchased and serviced from this dealership in January 2020. It has been in for service 7 times since then. Repairs have been simple to very complicated: Turbo blew hose off, replaced/repaired followed by the Turbo having a catastrophic failure, Transmission leaking, had to remove it to repair it, then it was overfilled causing a slamming shifting problem, Windshield wiper reservoir sensor failed and entire unit required replacement. Car was returned with exterior door fascia unattached and a miracle it didn't blow off on the ride home. Car was returned with grease on the steering wheel. Car was returned dirtier (by far) than it was when we brought it in. Is it just the car we purchased? Bad luck? We have put more miles on the loaner carS from February to May than the car we purchased because it was in the service area so many times for so long .I can say that the service department is at best - inconsistent. Personnel and Management is always accommodating and seeking to please the customer. Major repairs seem to be all worked out - for now, But the errors and problems cause us to wonder: "is the car going to be OK today"? Will I return for service? - yes, they really try pretty hard to get it right, and until I can decide one way or the other they will be my Service Department. More

by campmaster Verified Customer Verified Customer

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Service was really timely and I had regular updates on the progress. The service manager I spoke with had clear communication of service details and schedule. Overall it was a good experience. the progress. The service manager I spoke with had clear communication of service details and schedule. Overall it was a good experience. More

by Jesus Corona Verified Customer Verified Customer

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Service The service department is great, helpful, went the extra length when I had a problem with an aftermarket brake control device that wouldn't function. The service department is great, helpful, went the extra length when I had a problem with an aftermarket brake control device that wouldn't function. The service team did further analysis and discovered there was a DC pin contact that was not fully engaged in the connector, causing the problem. they corrected the situation and the device is now working correctly. Great job. More

by PCKORTH Verified Customer Verified Customer

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First service on our Ascent Great job and very quick service! My wait time was very minimal. Everyone was quite friendly and seemed to have me in mind. Thank you Peoria Subaru Great job and very quick service! My wait time was very minimal. Everyone was quite friendly and seemed to have me in mind. Thank you Peoria Subaru. More

by zittmk Verified Customer Verified Customer

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Never again Was not informed that the dealership only did synthetic oil changes when making my appointment online and was definitely not informed that it would be Was not informed that the dealership only did synthetic oil changes when making my appointment online and was definitely not informed that it would be two times the price of a regular oil change. When it came to my actual appointment, it took two hours for my car to be serviced. Other dealerships would normally perform the same service and a car wash in 45 minutes. Overall I was not happy to spend almost $100 on an oil change that took so much of my time. I will not be returning. More

by mcerwins Verified Customer Verified Customer

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Too much oil I had an oil change a few days prior to going to Subaru appointment. They did not drain out the old oil before replacing it with new oil. My car start I had an oil change a few days prior to going to Subaru appointment. They did not drain out the old oil before replacing it with new oil. My car started acting up and almost stalling out on Bell Road. Not a road to stall out on. I made a early am appointment for the next day and was happy I did. Thanks Subaru for cleaning up and fixing my Forester. More

by pyoungstein Verified Customer Verified Customer

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Absolutely awful I had an absolutely awful experience with Subaru. I took my car in for a simple recall, and when I drove it off the lot after the service, my transmi I had an absolutely awful experience with Subaru. I took my car in for a simple recall, and when I drove it off the lot after the service, my transmission was failing. So I towed the car back to PS at my own expense, and they said it was a pump problem. 2 days later, I take my car off the lot, same thing. Transmission goes out. So I bring it back again (this time they only made me pay $50 for the tow! Whoohoo!!), and they tell me I need a new transmission. I then bring it to a different mechanic and they say that, despite the transmission being under warranty, Subaru had voided it because they cracked open the engine at some point during my service. Now, the Subaru manager is not answering my calls, so I here I am writing this review! My family and I have been loyal Subaru customers for years, but after this ordeal, we will all be switching to a different car. Don't take your car in here! It will come out in pieces. More

by unhappy Verified Customer Verified Customer

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Scheduled maintenance Great service guy. Very informative. Excellent over all service car was ready when promised .i had waited at the dealership and all services were per Great service guy. Very informative. Excellent over all service car was ready when promised .i had waited at the dealership and all services were performed in less than an hour. I'll definitely be back when the next service is due More

by bobk95945 Verified Customer Verified Customer

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Waiting for nothing I took my forester in because the touchscreen for the radio stopped working. I waited all day and they did nothing when they called and said it was fi I took my forester in because the touchscreen for the radio stopped working. I waited all day and they did nothing when they called and said it was finished and I had to rush to ther dealership to pick it up before they closed sp I can use it to get top work the next day only to still have the same problems I brought it in for. When I returned to complain the other person had no idea what I was talking about and thought everything was fixed and when he called the person who actually worked on my car all they did was order a new part and installed nothing!!!!! More

by LINKHAYES Verified Customer Verified Customer

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Great service It was a great experience only complaint is no loaner vehicle as a single dad this makes it very difficult. That is my only complaint It was a great experience only complaint is no loaner vehicle as a single dad this makes it very difficult. That is my only complaint More

by TCHWILDFIRE Verified Customer Verified Customer

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