Shawn Jordan | Page 2

Sergio, our Service Advisor made our first visit to Peoria Subaru delightful and he made sure the only work done was needed and kept me informed throughout my scheduled appointment. Sergio deserves my Peoria Subaru delightful and he made sure the only work done was needed and kept me informed throughout my scheduled appointment. Sergio deserves my compliments and appreciation. Thank you! More

by DONEGOOD1 Verified Customer Verified Customer

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This was the best car buying experience I’ve had by far. Granted it is the only car buying experience but they made it so easy with the constant communication and answered every question I had. I love my ne Granted it is the only car buying experience but they made it so easy with the constant communication and answered every question I had. I love my new car and I have Alex to thank for that. He was great and continues to be. Keep up the good work over there! More

by ntgibson Verified Customer Verified Customer

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Salesman was very knowledgeable about the vehicle. He made us feel comfortable and was respectful. The whole process was enjoyable. He made us feel comfortable and was respectful. The whole process was enjoyable. More

by MOLSON3330 Verified Customer Verified Customer

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Quick and efficient maintenance with consistent service quality. Simply put the only place to take your Subaru. quality. Simply put the only place to take your Subaru. More

by AERAMIS Verified Customer Verified Customer

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Appreaciate Caitlins help with finding my new set of wheels. Good experience and helpful with paperwork. wheels. Good experience and helpful with paperwork. More

by diegoclendenning Verified Customer Verified Customer

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Excellent service Knowledgeable staff They were very helpful and made the process enjoyable. It was efficient helpful and made the process enjoyable. It was efficient More

by omoreno89 Verified Customer Verified Customer

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Peoria Subaru service is outstanding! You will never be treated better anywhere else. The service department respects and listens to you and your concerns about your vehicle. The servic You will never be treated better anywhere else. The service department respects and listens to you and your concerns about your vehicle. The service advisor coordinates well with the technicians. And gets the service manager involved when need be. I have fully trusted this service department to keep my Subaru's in top shape the past six years! More

by WILAIAGERLEMAN Verified Customer Verified Customer

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Cory Fox is an outstanding service advisor! Very knowledgeable and an expert on the Subaru cars! He coordinates well with the technicians and Shawn Jordan in management! Shawn is very profes Very knowledgeable and an expert on the Subaru cars! He coordinates well with the technicians and Shawn Jordan in management! Shawn is very professional!! More

by WILAIAGERLEMAN Verified Customer Verified Customer

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Peoria Subaru has been a disappointment. I paid cash for my 2022 Crosstrek. When I was purchasing the car I got the 80,000 mile warranty because I wanted to be protected if the car needed an I paid cash for my 2022 Crosstrek. When I was purchasing the car I got the 80,000 mile warranty because I wanted to be protected if the car needed any repairs. When I was in the finance office with Pete the finance officer, he did not offer me the tire warranty. I thought the tires were included in the 80,000 mile warranty. Had I been told that there was a tire warranty, I would have definitely gotten it. I get the air pressure checked for my tires every 30 days because they are the foundation of the car and so important. One time getting my air pressure checked at Discount Tire, Tony, one of the managers there offered me a tire warranty. I proudly said that I was covered by Peoria Subaru & didn’t need it. Bad luck, I got a screw in a tire and it was bad enough that the tire needed to be replaced. I went to Peoria Subaru to get the tire replaced and was shocked to find out it wasn’t covered under warranty. I was charged $245 for one tire!! I explained to Service that I thought the tire was covered under warranty!! I couldn’t believe it. I worked at FEDEX 15 years, I know the importance of tires on a vehicle. I went to Spencer Roe in sales and explained the situation to him. That I was not offered a tire warranty when I bought the car etc…. He shrugged and basically wouldn’t help. I wasn’t offered the tire at dealer cost to show good faith by Peoria Subaru. They didn’t do anything, nothing. This has left an extreme bitter taste in my mouth about Peoria Subaru. A “family owned” business that I was told went above & beyond expectations from other dealerships. This is not the case. They are just part of the wolf pack of dealerships. I am wondering if I should find another dealership to work with. Partly also because of the first time I took my car in for service as well as because I was not offered the tire warranty in Finance. The first service was my 6 month oil change and tire rotation. I had to go back 3 times to get the service completed. The first time for the oil change & tire rotation, the oil was overfilled by 3/4 quarts oil. When I got home & checked the oil, it was overfilled & the oil mark was way up on the oil dipstick. Then I realized the tires hadn’t been rotated either because of a scuff on the front, right rim I had caused pulling into a curb. So I went back to Peoria Subaru to let them correct the mess. Well, they changed the oil on the second visit for service but the tires still hadn’t been rotated. Ok back a 3rd time and finally the tires got rotated.This dealership has caused nothing but mistakes and has caused me a lot of personal time and money. It has left a real bitter taste in my mouth. I wonder what Subaru of America would think . I’m debating telling my story on google, yelp & Facebook. I don’t know. The Subaru Crosstrek I bought is excellent. One of the best cars I’ve owned in my 69 years. So pleased to own my first Subaru and the car fits me like glove. A truly great car with a proud owner. So what do I do Peoria Subaru? What do I do?? This is the end of the story at this point but it WILL continue when I figure out what I should do from now. More

by lindseyruthjones1953 Verified Customer Verified Customer

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To be honest, all the service advisors that work at Peoria Subaru need a raise. They are all great. Peoria Subaru need a raise. They are all great. More

by kaitlynj Verified Customer Verified Customer

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