Shawn Arnold | Page 3

I searched for my vehicle from many different dealerships. Found the vehicle I liked located at this dealership. I live in a different state. This has been the worse experience I have ever went t dealerships. Found the vehicle I liked located at this dealership. I live in a different state. This has been the worse experience I have ever went through. The deal finalized on the 7th didn't even receive the vehicle until the 19th, which I understand is not the dealers problem, but I did reach out to the GM of the dealership Brian Belderrain with my concerns to which I could not even get a reply. Did the whole buying process online and on phone due to being out of state. Told my sales person Shawn Larson specifically that I wanted coverage to cover if I scrape a wheel to have it fixed or if I puncture a tire to have it replaced. I was assured that everything will be taken care of by the coverage I purchased. I hit a curb and took it in to have the wheel fixed. To which the warranty provider denied my claim stating that they would only fix the wheel if the wheel was bent or cracked. Upon reaching out to my sales guy Shawn Larson to inform him of the denial, he told me that the fiance manager was not in until tomorrow morning but that we would get it taken care of. To which I waited until 5:41pm the next day to text and say that I haven't heard anything. Shawn's reply to me of "Bes been busy doing deals. Give it a bit." is completely unprofessional. Not to mention I did not receive the call from the fiance manager until 11am the NEXT day. After speaking with the fiance manager Shawn Arnold he informed me that the coverage would only cover if there was extensive damage to the wheel like if the outside edge was chewed up. I hit a curb and the outside was chewed up. He began to say that it would only cover if the wheel had to be replaced, which I already knew now because the claim was denied, and this is completely different and complete deception of what I was told I was purchasing, so I asked what about the tires if I puncture them will they be replaced? The fiance manager Shawn begins to tells me that they might replace them on the drive axle but that he's not sure and that he's not sure if they would replace all four...... What exactly did you sell me then because apparently this coverage only covers very specific guidelines that are impossible to meet and that were clearly not what I wanted it for. Shawn continues to say "yeah so we can just cancel that if you like." OK... that doesn't address my issue at all. After hearing this news I reached out to my sales person Shawn Larson again to see what could be done. Shawn instantly tried to accuse me of claiming pre-existing damage and said that he wasn't dishonest. To which I informed him that I hit a curb and was trying to claim that and didn't know what he was talking about with pre-existing damage. I have everything in text message and emails to back my claims. The lack of communication through the whole process, being told constantly by my sales person Shawn Larson to give everyone time, and the pure lack of compassion for customer service is unacceptable. No one is jumping to right this wrong, not even the General Manager of this location Brian Belderrain who I emailed and couldn't even get a response. If you are looking for a quality car buying experience, PLEASE PLEASE PLEASE save yourself the heartache and spend your hard earned money elsewhere where it will matter and you are not just another sale or a other number. More

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Purchased Jeep this weekend from Great Falls Lithia CJD. Great experience! Sales team of Jeremy, Shawn, and Brian, second to none. Do yourself a favor if your in the market for vehicle go to Lithia CJD Gre Great experience! Sales team of Jeremy, Shawn, and Brian, second to none. Do yourself a favor if your in the market for vehicle go to Lithia CJD Great Falls! More

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Alex was very knowledgeable and helpful. Friendly also! The whole process of buying the truck went very smoothly. This is the second truck I have bought there. The whole process of buying the truck went very smoothly. This is the second truck I have bought there. More

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No pressure, very informative, very helpful and upfront and honest, wide selection of vehicles. No hassle to deal with. Gave an excellent price. Met all expectations. and honest, wide selection of vehicles. No hassle to deal with. Gave an excellent price. Met all expectations. More

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Better than the other dodge ,jeep dealers good to work with they go over details with you so you understand. Would go back if ever buy another with they go over details with you so you understand. Would go back if ever buy another More

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The ease, friendliness, and simplicity made buying a new truck a breeze. Derrick went well beyond normal expectations, thank you. The sales managers were honorable and trustworthy, a rare and exceptional tr truck a breeze. Derrick went well beyond normal expectations, thank you. The sales managers were honorable and trustworthy, a rare and exceptional trait. I wouldn’t hesitate to buy another vehicle. More

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You guys are the best I would ever go eny were else I am very happy with the service that I was provided And would recommend friends and family very happy with the service that I was provided And would recommend friends and family More

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They deserve a 10 always a great job 👍🏻🧔🏼😃 always friendly quality service. I trust the quality of the mechanics that do the work that’s why I bring my truck to Lithia dodge for service. friendly quality service. I trust the quality of the mechanics that do the work that’s why I bring my truck to Lithia dodge for service. More

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My wife and I were looking to trade in a vehicle and had been to other dealers, Lithia was the best experience we have had ever. It didn’t feel as if the employees were aggressively trying to sell you a veh been to other dealers, Lithia was the best experience we have had ever. It didn’t feel as if the employees were aggressively trying to sell you a vehicle, and that meant a lot to us. Kathie was the saleswoman we went through and she showed us multiple vehicles, was thorough on each one and the features, and really brought down the price to one that worked for us significantly. We also received a higher value in our trade in than any other place had offered. We were shocked that we were able to get an affordable price and it was such a great experience overall, highly recommend this dealership! More

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Was one of the best experiences I have ever had buying a car. My sales lady Kathy and finance guy Shawn where great to work with they listened and got me exactly what I wanted. Amazing people down at lithia car. My sales lady Kathy and finance guy Shawn where great to work with they listened and got me exactly what I wanted. Amazing people down at lithia More

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