Sharon Thompson | Page 6

Bought a used Ford Expedition Max. Salesman was responsive to questions, straightforward and really easy to work with. A professional. Sandra and Sharon in the finance department took cares of t responsive to questions, straightforward and really easy to work with. A professional. Sandra and Sharon in the finance department took cares of things quickly and got me on the road in no time. More

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I put $3000 down on a truck. Received a bill of sale. Sold my existing truck thinking I had one secured. Put insurance on the new one. Had the buyer of my existing truck send the money direct to Zender F Sold my existing truck thinking I had one secured. Put insurance on the new one. Had the buyer of my existing truck send the money direct to Zender Ford because the sales lady and the finance person were extremely pushy and said the sales manager was demanding immediate payment. I sent them additional money to top up my down payment. Then Shane cancelled the deal because I sold my truck privately to a wholesaler for $7000 more then Zender offered me. When did it matter to whom I sell my truck to as long as they get their money??? I was out the money it cost me to wire them the money. It cost me to insure the new truck. And my family is without a vehicle and borrowing rides while I search for another vehicle to purchase. I called repeatedly to find out what happened but the sales lady, finance person and sales manager all refused to return my call claiming that Shane Zender told them not to. Only the receptionist would tell me that they were told I was only to talk to Shane directly. Of course he was unprofessional and would not return many phone calls. Zender Fords customer service is the worst I’ve ever experienced in any situation. IMHO run don’t walk to any other dealer. More

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Great experience. I had a very specific set of goals for my purchase and each one of them was met and didn't have to adjust any expectations. Also a great process while COVID is active not having to do my purchase and each one of them was met and didn't have to adjust any expectations. Also a great process while COVID is active not having to do in-person deal for the majority and very accessible and responsive. More

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Dee, Sandra and Sharon are masters at their crafts. They were patient, pleasant and extremely knowledgable. I bought my first Mustang and love it! I would have no problem referring them to someone. I were patient, pleasant and extremely knowledgable. I bought my first Mustang and love it! I would have no problem referring them to someone. I should mention they all have very good sense of humour 🙂 Bernie More

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It was such a great experience dealing with Zender Ford and Anthony with the help of D as well and the experience was seamless I live 4 1/2 hours away so I was able to come in after providing all documents and Anthony with the help of D as well and the experience was seamless I live 4 1/2 hours away so I was able to come in after providing all documents with great communication sign papers and leave within 40 minutes it was wonderful and I think them so much for their patients answered all of my questions it was great. More

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