Shannon Reust | Page 9

Great experience buying our first Subaru! Sales person was friendly, knowledgeable & professional. We were impressed with the buying service & happy with the service they provide to their cus Sales person was friendly, knowledgeable & professional. We were impressed with the buying service & happy with the service they provide to their customers after the purchase. More

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Best experience I have ever had Ths was the smoothest, easiest car buying experience I have ever had in my 40 years of car buying. Such personalized service! I was asked what I want Ths was the smoothest, easiest car buying experience I have ever had in my 40 years of car buying. Such personalized service! I was asked what I wanted and then I was offered a car which fulfilled my dream list to a "T" at a price which made me smile. I am so happy with the entire experince from start to finsh. I would recommend Grapevine Suburu to anyone looking for a new car. Such attention to detail. More

by ramcburney2 Verified Customer Verified Customer

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Great experience Much less complicated than previous experiences at other dealers. Simple and straightforward. They answered all of my questions and encouraged me to c Much less complicated than previous experiences at other dealers. Simple and straightforward. They answered all of my questions and encouraged me to call or stop by if I needed to know more. Thank you! More

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Drove from Oklahoma and worth it. After looking at and driving various cars at Oklahoma dealerships, we settled on the White Forester with the Sable interior. For various reasons, we After looking at and driving various cars at Oklahoma dealerships, we settled on the White Forester with the Sable interior. For various reasons, we were not happy with our experiences with Oklahoma dealers, so we started looking on the internet in Texas. We found the car we wanted on order at Five Star in Grapevine. Our contact was Shannon Reust, who from the beginning, was straightforward and helpful. We were able to do everything through Shannon and didn't even have to drive to the dealership from Oklahoma. We agreed on a price, a workaround for financing the car in Oklahoma, and other details all over the phone and via email. They even ended up holding the car for more than a week because of us being on vacation. When we arrived at Five Star, there were no surprises and things went smoothly. Everything was exactly as we agreed to on the phone, with no little extra-charge or additional-fee bunnies popping up everywhere. We were very grateful for not having to go through that kind of sale. After the sale, Shannon showed us as much about the vehicle as we could digest, and we were happily on our way. Also, kudos to Bentley, the finance guy. He offered various options for us to purchase, but if we declined, he easily said okay without pressure. We did purchase the extended warranty though, thinking it was reasonable. Overall, by far one of the better car purchasing experiences we've had, and not only 'would' we recommend them, we already have. Lee and Barbara More

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Great Experience We reserved a car in transit. When it arrived the process was fast and the dealer honored every single thing we had agreed to. I did not get passed ar We reserved a car in transit. When it arrived the process was fast and the dealer honored every single thing we had agreed to. I did not get passed around and I never felt uncomfortable. More

by JeffCallison Verified Customer Verified Customer

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VW Beetle purchased online The vehicle was better than the online description. Even though they were very busy, everything went smoothly. Everyone was very courteous and low p The vehicle was better than the online description. Even though they were very busy, everything went smoothly. Everyone was very courteous and low pressure. I would highly recommend this dealership. More

by tsheriff Verified Customer Verified Customer

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Excellent buying and service experience When I first stopped in to test drive a Forester Sport I was just checking out the car and dealership. I met my salesperson Shannon Reust and she ans When I first stopped in to test drive a Forester Sport I was just checking out the car and dealership. I met my salesperson Shannon Reust and she answered all my questions and found the exact car I wanted. Shannon was upfront with me. She never pressured me but made my buying experience almost fun. Same goes for the rest of team that I met that day. I highly recommend 5 Star Subaru. More

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New Forester I ordered my dream Forester online and so I was assisted by Shannon Reust, the Online Sales Rep. Shannon did an outstanding from start to finish with I ordered my dream Forester online and so I was assisted by Shannon Reust, the Online Sales Rep. Shannon did an outstanding from start to finish with my car. Full service! From ordering the car, getting updates on the delivery and then orientation to the car once it was delivered. More

by BUCK8200 Verified Customer Verified Customer

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All Around Excellent Experience Hands down the easiest car buying experience I have ever had. From sales to finance, everyone was friendly, courteous, and more than helpful. Couldn’t Hands down the easiest car buying experience I have ever had. From sales to finance, everyone was friendly, courteous, and more than helpful. Couldn’t recommend them more. More

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Beyond Exceptional Service Shannon went above and beyond to make sure I got the vehicle I wanted for my husband for Father’s Day. You not only found the vehicle and made the pro Shannon went above and beyond to make sure I got the vehicle I wanted for my husband for Father’s Day. You not only found the vehicle and made the process fast and easy, but also made it possible for my family to surprise him. I can’t thank you enough for making all of it possible. You truly helped us make a memorable moment in our lives. Thanks also to Dee and all the personnel of Five Star Subaru Grapevine for making this possible. You’ve gained a customer for life. More

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