Shannon Clark

Brought my vehicle in under the “bumper to bumper” warranty. My car had multiple rattles and possibly transmission issues. They basically called me a liar and said there are no rattles and everything warranty. My car had multiple rattles and possibly transmission issues. They basically called me a liar and said there are no rattles and everything is fine with your transmission. What a Waiste of time, energy and money dealing with this company!! They clearly do not stand up to their bumper to bumper warranties More

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love the building, Looks so highend. Best sales experience I have had in the 10 cars I have bought over the years. Sales staff was so friendly and warm, me and my wife met most of the st Best sales experience I have had in the 10 cars I have bought over the years. Sales staff was so friendly and warm, me and my wife met most of the staff during the time at the dealership. Really made us feel a part of a family. This is really a place you would come get a cup of coffee(really good coffee) and hang out with the staff. I'm new to the brand and let me tell you... Mazda is a hidden Gem out of the japanese car brands. Bang for Buck your going to get a quality car with premium features and still be able to keep your light on. More

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Fantastic experience from start to finish. Started online and via e-mail getting info about the CX-9. Very quick to respond and provided info I asked for. Went in to test drive and the experien Started online and via e-mail getting info about the CX-9. Very quick to respond and provided info I asked for. Went in to test drive and the experience got even better. People are friendly, knowledgeable and very accommodating. I was able to negotiate a great deal too. They even have a valet service that picks up your car for service. That’s something you typically find in luxury level dealerships. Overall great experience and would highly recommend dealership to anyone looking for a Mazda. More

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Great customer service Shannon and Mark answered all of our questions and concerns in a professional manner. From the initial contact online through the sales purchase, we f Shannon and Mark answered all of our questions and concerns in a professional manner. From the initial contact online through the sales purchase, we felt that we were given the time to understand our car buying process and felt confident that we had made the right choice. More

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Great sales experiance Dion "Neon" Harris and the Mazda Bedford team gave me the friendliest, smoothest, and most time efficient car sales experiences I've ever had at a car Dion "Neon" Harris and the Mazda Bedford team gave me the friendliest, smoothest, and most time efficient car sales experiences I've ever had at a car dealership. At no point was I standing around waiting for any significant length of time, as-is so common with other dealerships. Other dealerships should sign up for lessons from this one. I walked in and was immediately greeted by Shannon Clark who asked if I wanted assistance in a non-aggressive way and assigned Dion to assist me. Dion walked me through features and trim levels the Mazda CX-3 I was looking at in the showroom. We then went out to well organized lot and looked at several variations of the model. They had the lot organized so that least one example of each trim and color was immediately accessible for a test drive. He showed me the Mazda media system and was able to answer all my question. He clearly new his product very well and was able to concisely convey the information I needed without BS. At my request we also toured the service department where I met Katherine Baker who was every friendly and reflected very well on the dealership. That is noteworthy since she is in the service department instead of sales and it was near the end of the day. At so many other dealerships you can get a sort-of friendly sales person, but then service staff that have a "not my problem" attitude. That was not the case here. It was near traffic rush hour at the end of the day, so I requested a test drive the following day. When I arrived at the dealership Dion was quickly ready to go with the CX-3. He took the time to walk me though controls before we set off on his planned route to exercise the various aspects of the vehicle. The test drive went very well and I felt that I did get a good feeling for the capabilities of the CX-3. When came back to talk numbers, he gave me very competitive written price that matched what I was seeing on the Internet as good pricing. Everything was broken down with financing information that listed APR numbers and not just payment amounts in less than 5 minutes with minimal questions. In summary: friendly, efficient, and no games--in stark contrast to my experiences elsewhere that day. I wish there was a sixth star in the rating. Thanks Mazda of Bedford for doing it right. More

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Incredible customer experience. From the moment we set foot into the dealership, we had nothing but a completely positive experience. We were immediately greeted by Dion who went on From the moment we set foot into the dealership, we had nothing but a completely positive experience. We were immediately greeted by Dion who went on to help us arrange a test drive of the car models we were interested in. The test drive experience went extremely in large part due to Dion's product knowledge, expert recommendation, and world class professionalism. We never felt rushed and had plenty of time really get a feel for the car in several different parts of town (scenic routes, standard traffic, parking lots). At the culmination of the pleasant and entertaining test drive, Dion did not pressure us to immediately purchase the car that evening. We indicated that we planned on purchasing that weekend, but we needed to sleep on the decision. Every single staff interaction we had was just top notch. Shannon and Ray both took great care of us and helped us navigate our way through the buying process efficiently and smoothly. We were even advised on how to best take advantage of various promotions and incentives offered by Mazda. Dion was simply an awesome dude to work with and we unquestionably be returning for continued service and future purchasing. This dealership clearly has figured out how to hire great people and maintain a fantastic working environment. More

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Caring and very efficient staff Every person who works here is amazing. From being patient with my special situation with a car I should have never gotten into and helping me with ev Every person who works here is amazing. From being patient with my special situation with a car I should have never gotten into and helping me with everything they had to get me a better car that's safe for my kids. They stayed until 10:30 at night just so we could drive away with our new car after spending 7 hours working with us. Excellent experience and we will definitely be back. More

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Great experience! this was the best car buying experience I’ve ever had! Shannon was a dream to work with... she was friendly and knowledgeable about the whole process. this was the best car buying experience I’ve ever had! Shannon was a dream to work with... she was friendly and knowledgeable about the whole process. I would highly recommend Bedford Mazda, Shannon and all the staff I came in contact with. Oh and I LOVE my CX5! More

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great experience Shannon and her staff couldn't have been more professional and responsive. Great experience and so happy I went to see them at the bedford auto mile! Shannon and her staff couldn't have been more professional and responsive. Great experience and so happy I went to see them at the bedford auto mile! More

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I Love My Car!!! My experience at Mazda of Bedford was the best car buying experience I have ever had! From my salesman (Tyler Phelps) to the general sales manager (S My experience at Mazda of Bedford was the best car buying experience I have ever had! From my salesman (Tyler Phelps) to the general sales manager (Scott Newman), to the internet sales manager (Shannon Clark), everyone was so helpful and friendly. Every time I (we, my husband and myself) walk into the dealership, we are treated like old friends. And my new car is the greatest car - I got a Mazda CX-5 and it is the BEST CAR!!!! I LOVE my new car!!!! More

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