Shannon Burris

Arrived to service department ask for Shannon Burris. They call her on the loudspeaker she comes out of the corner yelling I’m smoking dam it I’ll be there. Told Shannon I wanted oil change tire rotat They call her on the loudspeaker she comes out of the corner yelling I’m smoking dam it I’ll be there. Told Shannon I wanted oil change tire rotation she pushed my car into the service shop. I wait two hours I come back and she tells me that they changed the lightbulb and my bill was eight dollars.. then she proceeds to tell me they did not change my oil and that I needed a tuneup. I replied to her we truck was tuned up 10,000 miles ago. I’m not question if the truck was even ever tuned up last summer when I brought it to you all I am a truck driver, extremely busy and not home much on my next update. I will be bringing my truck and speaking with manage. More

by STANFLOWERS7 Verified Customer Verified Customer

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Shannon was amazing. Great follow up and customer service. On the other hand, I would expect better care with my car while it’s in the shop. The spare tire was sloppily t Great follow up and customer service. On the other hand, I would expect better care with my car while it’s in the shop. The spare tire was sloppily thrown in the back trunk and my rims still had a lot of sticky application gel on them. My key chain had been broken without any word about it until I was in my vehicle. I also think that if you spend approximately $1,000, that the rugs should at least be vacuumed. More

by ritadenton Verified Customer Verified Customer

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Excellent service, everything was repaired as described and in time. 100 percent satisfied with this service department. and in time. 100 percent satisfied with this service department. More

by john.m.howard Verified Customer Verified Customer

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Don Davis Ford is truly AMAZING! They go ABOVE and BEYOND! That is why I have purchased 4 vehicles from that dealership. They go ABOVE and BEYOND! That is why I have purchased 4 vehicles from that dealership. More

by roberts.glenn10 Verified Customer Verified Customer

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makes the communication between me and the techs smooth and easy. highly recommend for service and easy. highly recommend for service More

by TRACIE.WORD Verified Customer Verified Customer

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Very good customer service. Job was done well and in a timely manner. Would highly recommend Job was done well and in a timely manner. Would highly recommend More

by S.DICKSON127 Verified Customer Verified Customer

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Very unhappy with the service I received. Work that should have taken two days maximum took almost a week. Communication was very poor whenever I tried to get an update. The cost for the work Work that should have taken two days maximum took almost a week. Communication was very poor whenever I tried to get an update. The cost for the work that was done was overpriced. Part of the work was warranty and I was still charged for it. I do not recommend Don Davis for service work. More

by JP Verified Customer Verified Customer

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I was told by the Salesman that the step rails for the truck would be between 700 and 800 to put on. I walked out of there paying way over 900 which I was not prepared for. Really do appreciate the miscom truck would be between 700 and 800 to put on. I walked out of there paying way over 900 which I was not prepared for. Really do appreciate the miscommunication I received. More

by Dunn Verified Customer Verified Customer

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Simple access,people friendly timely,informative dependable,clean waiting area and refreshments,comfortable temperature in waiting dependable,clean waiting area and refreshments,comfortable temperature in waiting More

by H.D.LEGG53 Verified Customer Verified Customer

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Kevin did an awesome job from beginning to end communicating every step of the way communicating every step of the way More

by Ed1424 Verified Customer Verified Customer

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