Serhan Alkan | Page 2

It’s Clean and with great coffee and tea and soda clean tollway and comfrey seat area tollway and comfrey seat area More

by THE.WILLMOTTS Verified Customer Verified Customer

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Knowledgeable salesman. Not pushy. Everyone was nice. Great car buying experience. I would definitely refer Kia to others Not pushy. Everyone was nice. Great car buying experience. I would definitely refer Kia to others More

by sbcabinets Verified Customer Verified Customer

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Although Laurie was very nice and accommodating I feel management was very pushy and tried to slip things into the financing without explaining. We had to catch the changes. Had it been someone that did n management was very pushy and tried to slip things into the financing without explaining. We had to catch the changes. Had it been someone that did not know any better they could have signed something that they did not want. More

by Lawrencedjohnson Verified Customer Verified Customer

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Excellent service by Serham. He is very attentive and listened to my needs without making me feel pressured. He is very attentive and listened to my needs without making me feel pressured. More

by DC&NM Verified Customer Verified Customer

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Nothing too nice about the dealership, but the people in it were great. It definitely could use a face lift inside and out. it were great. It definitely could use a face lift inside and out. More

by je.short Verified Customer Verified Customer

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Pleasant 1hour experiense Everyone was very pleasant and courteous with customer service. I had an oil change and filter and I was done in an hour and 15 minutes with washing the car. I was very happy a and courteous with customer service. I had an oil change and filter and I was done in an hour and 15 minutes with washing the car. I was very happy and I will come back again. More

by Lonny Verified Customer Verified Customer

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Serhan is very knowledgeable of the Sportage, and could not be more helpful in all aspects of the sales process. not be more helpful in all aspects of the sales process. More

by cmnpalumco Verified Customer Verified Customer

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Have been very pleased since first using when we leased, and went on to purchase our vehicle. Tim Lile is a pleasure to work with. and went on to purchase our vehicle. Tim Lile is a pleasure to work with. More

by 7155SMITTY Verified Customer Verified Customer

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Serhan has taken good care of us for our last three cars! ! Cares and listens and has patience!!! ! Cares and listens and has patience!!! More

by CAROLPATRIA2007 Verified Customer Verified Customer

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This dealer employs the practice of padding the invoice with a couple of mandatory items that do nothing but increase their bottom line: Their “Kia of Leesburg Advantage” is a bunch of dealer installed with a couple of mandatory items that do nothing but increase their bottom line: Their “Kia of Leesburg Advantage” is a bunch of dealer installed options, basically worth pennies, such as paint protection, headlight protection, interior and a/c spray, nitrogen, etc., etc., to the tune of $1,995.00! The “advantage” is definitely to the dealer, not the customer. Also, one of the items on the list was a “Welcome Kit + Car Care Products”, which I didn’t even receive! Another invoice add-on of theirs is the “dealer fee” of $1,200.00. Another dealer down the road charges $600.00 for this line item, and some actually don’t charge this, yet those that do will insist it is non-negotiable. The other incredulous thing they did was refuse to provide me with two key fobs. Common sense and customer service would dictate that all vehicles sold should come with two keys. I asked several times but they refused. The salesman was pleasant and professional, and the only reason for my not rating him 5 stars was his reluctance to insist the dealer provide me with two keys for the vehicle they sold me. More

by lovestranded Verified Customer Verified Customer

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