Sean Roberts | Page 8

Another great Five Star dealership experience Sam Pack's 5-Star dealerships (this is my second experience with one) are really a cut above the rest and this Subaru dealership isn't any different. Sam Pack's 5-Star dealerships (this is my second experience with one) are really a cut above the rest and this Subaru dealership isn't any different. I had a great buying experience and would recommend them to anyone. Sean Roberts was my sales consultant. Sean is really passionate about Subaru, knowledgeable about what he sells and very easy to work with. He methodically discussed/demonstrated all of my new Outback's features during the pre-sale and helped me get the major things configured on my car before leaving post-sale. He did a great job communicating and guiding me through the entire process. Freddy Valdovinos handled my financing. Freddy made the whole process easy and was very informative about my options in a no-pressure way. I also had opportunity to work with Stephen Johnston as part of the deal making process and I found him to be very realistic and transparent about the numbers. Thanks to everyone so far and I look forward to working with the service department in the future. More

Helpful 1

Report | Print

First New Car Buying Experience We have been thinking about buying a new Subaru (and our first) for quite a while. We were connected with Sean Roberts, one of their internet sales s We have been thinking about buying a new Subaru (and our first) for quite a while. We were connected with Sean Roberts, one of their internet sales specialists through a discount site offered by our employer. His initial email to us was very polite and not at all pushy. We had done our research and decided that a Crosstrek would be a good fit for us. Sean greeted us warmly upon our arrival and had a car picked out for us to look at. I expected the typical car salesman routine to begin at this point. Sean was very knowledgeable about all the technologies in the car and took his time to explain them all to us. At no point did we feel pressured or like he was being pushy at all. The new car manager, Stephen stopped by at one point to introduce himself. We ended up going with a base model Crosstrek and they worked to get us a good deal on our financing. The whole process was very smooth from start to finish, and it was what a car buying experience should be. They even took time to put a bow on the car for us since it’s Christmas and my wife and I were both so incredibly impressed with the staff of the dealership, as well as with Subaru. Their “Share The Love” event donated $250 split between three of our favorite charities on our behalf. This has likely made lifelong Subaru buyers out of us as we love the car and we will DEFINITELY be going back to Five Star Subaru! More

Helpful 1

Report | Print

The best car buying experience I have ever had! Sean helped me find "the oldie but a goodie" I had been searching for! I had a very tight budget, but I needed something realiable for my long commute Sean helped me find "the oldie but a goodie" I had been searching for! I had a very tight budget, but I needed something realiable for my long commute to work. I was getting a little discouraged since I had been looking for months for something that would work with no luck. After contacting Sean he found me the perfect used Forester literally the same day for a great price! Sean was postitive, professional, honest, and upbeat and ensured the buying process was very pleasant and quick. I will definitely be recommending him to my friends and family searching for a new or used car! More

Helpful 1

Report | Print

My experience with Sean Roberts Sean was professional and informative. He showed great patience with all of our questions. We will come back to Five Star Subaru for our next vehicle. Sean was professional and informative. He showed great patience with all of our questions. We will come back to Five Star Subaru for our next vehicle. More

Helpful 1

Report | Print

Great experience! My husband and I bought an Outback from Subaru of Grapevine two days ago and love it! Sean Roberts assisted us with the sale. He was very knowledgeabl My husband and I bought an Outback from Subaru of Grapevine two days ago and love it! Sean Roberts assisted us with the sale. He was very knowledgeable, professional, and friendly. We paid a fair price without experiencing the high-pressure sales tactics that some dealers use. Freddy Valdovinos made the financing process easy and straightforward. We’d definitely recommend this dealership and Sean, specifically. We’re excited to be part of the Subaru clan! More

Helpful 1

Report | Print

Love my Outback from Sean, Tony, Freddy and Dee!!! I was recommended to this dealership by a friend. Actually drove by two other Subaru dealerships to get to Grapevine - worth the trip!! First met t I was recommended to this dealership by a friend. Actually drove by two other Subaru dealerships to get to Grapevine - worth the trip!! First met the GM - Tony is great - promised amazing service and handed me off to Sean who is awesome - knows his Subarus!! Did finance with Freddy who was also very good at his job - and fun to work with! Then came back a few days later to meet with Dee who was set up to demo all the very cool tech features of my new Subaru Outback. So, in a few words - love the car and great dealership with whom to do business! More

Helpful 1

Report | Print

Great new car lease experience Sean Roberts was the first sales person to assist me and i couldn’t be happier. He was sure to focus on the car and the experience. He was knowledgeab Sean Roberts was the first sales person to assist me and i couldn’t be happier. He was sure to focus on the car and the experience. He was knowledgeable and didn’t push the sale. When I was ready to make the purchase the information was given to me clearly and the haggle for the best price was simple. I told them what I was looking for and what incentive got my attention More

Helpful 1

Report | Print

Great service. My wife and I had a great experience at this dealership. Sean was very helpful and really worked with us. We would use them again! My wife and I had a great experience at this dealership. Sean was very helpful and really worked with us. We would use them again! More

Helpful 1

Report | Print

Great experience Great attentive experience. Ended up with a great car at a great price. Come to grapevine suburu for a great experience and customer service. Thank yo Great attentive experience. Ended up with a great car at a great price. Come to grapevine suburu for a great experience and customer service. Thank you Suburu! More

Helpful 1

Report | Print

Happy Crosstrek Owner! Our experience was awesome! We were referred to the dealership by a friend in February/March, and purchased in mid March. The specific color and trim Our experience was awesome! We were referred to the dealership by a friend in February/March, and purchased in mid March. The specific color and trim Crosstrek that we wanted wasn’t at the dealership, or anywhere in the DFW area, and they found it in Austin, gave us a loaner while they transported it, and then had us test drive the car before we finalized our purchase. Sean was great the whole time. When we initially test drove a Crosstrek he was able to point out all of the features and demonstrate what the car was capable of. At no point during our experience did we feel pressured or hurried. Out of all my car buying experiences I have to say that this one was the easiest and nicest to date! I’ve also brought my car in for service twice since we bought it in March. The first time was for a scheduled oil change, the second was because I had gotten a nail in my tire during my commute. Both times I was there less than an hour and a half, everyone was friendly (I got to say hi to Sean, too!), and I never felt like just another number being pushed through the system. 10 out of 10, do recommend, would buy again. More

Helpful 2

Report | Print