Sean Roberts | Page 3

My new car. From the time I walked into the showroom until I drove away, Sean was there to help me through process. I love Five Star Subaru. From the time I walked into the showroom until I drove away, Sean was there to help me through process. I love Five Star Subaru. More

by 123nada Verified Customer Verified Customer

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Used Subaru Purchase Great experience, Sean Roberts was very knowledgeable and great to work with. He knew in detail aspects about Subaru cars and after market add ons. Great experience, Sean Roberts was very knowledgeable and great to work with. He knew in detail aspects about Subaru cars and after market add ons. More

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Professionalism with salesmanship Sean was great to work with, during the initial online contact, in person and in followup calls. He has a feel for customers, is diplomatic, knew how Sean was great to work with, during the initial online contact, in person and in followup calls. He has a feel for customers, is diplomatic, knew how to genuinely connect with me, is knowledgeable, and is a good listener. I hadn't purchased a car [Subaru of course] in almost 18 years, so I had to work with the negotiating process. The transaction successfully completed as a win-win experience for me. Been getting compliments on my new Impreza hatchback! More

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Friendly, Courteous Service I really wanted to give Subaru of Grapevine an "excellent" rating because at all times, in person, on the phone, and in emails, salesman Sean Roberts I really wanted to give Subaru of Grapevine an "excellent" rating because at all times, in person, on the phone, and in emails, salesman Sean Roberts was friendly, courteous, patient, respectful, helpful, and most importantly, not pushy or condescending, like some of the car salesmen I've unfortunately encountered in the past. The one and only reason I didn't give the dealership an "excellent" rating is because of the apparent lack of response to an email that I sent on a Thursday morning, asking that a copy of the sales order be faxed to my credit union that day, so that the credit union could draw up the loan papers in time for me to sign them on Friday, before going to pick up my car on Saturday. I really don't know who dropped the ball on this particular occasion, but on Friday afternoon, my credit union phoned me to say they hadn't received the sales contract yet. After I placed a frantic phone call to Sean, he made sure it was done right away, although it had to be re-sent once or twice because some of the information on the sales order was incorrect. In short, a lot of last minute scrambling could have been avoided by a more timely response to my initial request. That being said, I was very pleased that when my wife and I arrived at the dealership on Saturday morning to pick up our new car, Sean greeted us with friendliness, courtesy, and helpfulness. After a few minor errors were corrected on the final sales contract and my wife and I had met with finance officer Brian Button to sign it, we were able to take possession of our new vehicle. Before leaving, Sean took the time to very patiently explain all the cars' features to us. More

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Awesome new 2019 Crosstrek Limited! I love this car. Buying process was easy. Sean, Dustin and Brian were completely transparent about the process and made the whole experience simple. T I love this car. Buying process was easy. Sean, Dustin and Brian were completely transparent about the process and made the whole experience simple. Thanks! More

by drew1014 Verified Customer Verified Customer

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Great experience The dealership was great. Inventory exceeded my expectations. Sean Roberts was very professional as well as comfortable. We know Sean through Boy S The dealership was great. Inventory exceeded my expectations. Sean Roberts was very professional as well as comfortable. We know Sean through Boy Scouts. His knowledge of the Subaru line was extensive. We look forward to many years of happy driving and a great relationship with Five Star Subaru. More

by garyguitar76 Verified Customer Verified Customer

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Best service ever from a car salesman I had a wonderful experience. They put me in the car I wanted quickly without trying to sell me on something I didn’t. Both my salesman and finance gu I had a wonderful experience. They put me in the car I wanted quickly without trying to sell me on something I didn’t. Both my salesman and finance guy made it a breeze and were upfront about all fees and rates. I have never had a car salesman apply customer service as well as Sean did. I am so glad I went with Five Star to get my new car! More

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Wonderful and very knowledgeable Sean was great! I would highly recommend him to anyone looking for a Subaru. I also recommend using the CarPro process! Friendly, personable, knowle Sean was great! I would highly recommend him to anyone looking for a Subaru. I also recommend using the CarPro process! Friendly, personable, knowledgeable all describe Sean. More

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Very professional and helpful Great car buying experience. Both associates were very helpful during the purchase process and financial team was great. Would recommend to my famil Great car buying experience. Both associates were very helpful during the purchase process and financial team was great. Would recommend to my family and friends More

by scootermom22 Verified Customer Verified Customer

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Amazing Experience my wife and I found a Subaru Crosstrek online on Sunday, went and looked at it on Monday... and the crew had us driving home in it within a couple ho my wife and I found a Subaru Crosstrek online on Sunday, went and looked at it on Monday... and the crew had us driving home in it within a couple hours, with excellent financing. Darrell, Sean & Brian did us right. this is the 2nd vehicle that Brian Button has sold us, we recommend him as the top guy to cross the T's and dot the I's. 👍 More

by Byington Verified Customer Verified Customer

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