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Sean Callahan
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152 Reviews
152 Reviews of Sean Callahan
Verified Customer
Helpful 
February 24, 2021
I was disappointed in yesterday's experience. I am an informed consumer who does their homework and there were a couple of issues. When I called to make the inspection appointment, I was told Volvo w informed consumer who does their homework and there were a couple of issues. When I called to make the inspection appointment, I was told Volvo would put my plates on. As I checked in yesterday, I was told that it would cost $39 for 1 front plastic bracket (I already have one on the back and amazon sells them as a pair for $15). That's fine - I expected to pay for the brackets but you replaced both brackets so apparently charged me for two? I was then told it was $80, after the fact, to screw them on. When I questioned the charges (the manhattan Volvo offered to do this as a courtesy but I couldn't get an appointment until late March) I was met with frustration and a threat to stop the inspection of my car. Then I was told, if I don't pay the money, you wouldn't pass my car so that felt like a threat as well. The manager was helpful and reduced the installation price so I did appreciate it but still left with a bad feeling. All in all, I won't be coming back. As a person who works in customer service, my advice to you is not nickel and dime customers. It's never worth it in the long run and if you take care of them, they end up coming back and spending more over time. Hopefully, you find this helpful. More
by CAROLINE.HOCKMEYER.BROWN
February 19, 2021
ExcellentOur salesperson was great Anita Excellent Our salesperson was great Anita Grancaric Very attentive , informative and no pressure She made the difference She was responsive to Excellent Our salesperson was great Anita Grancaric Very attentive , informative and no pressure She made the difference She was responsive to everything we asked and she followed up with us on everything More
by MERINGOLO6437
Other Employees Tagged: Anita Grancaric
February 19, 2021
Volvo Cars of Queens treated us like family. They were considerate of my time and my safety. They listened to what I needed and provided excellent service and I got the car of my dreams! Jerry and the res considerate of my time and my safety. They listened to what I needed and provided excellent service and I got the car of my dreams! Jerry and the rest of the team at Volvo are professional, friendly, and respectful. I am extremely happy with my purchase! More
by KGEORGIOU13
February 17, 2021
Great car all went smooth with deal .I am impressed with all the functions in the car . Have called with questions and received answers quickly. all the functions in the car . Have called with questions and received answers quickly. More
by MD3512
Other Employees Tagged: Peter
February 14, 2021
My car was returned with the entire interior drenched in a product used to “sterilize” the car after service. No attempt had been made to wipe down or dry the surfaces. The attendant who brought me my car a product used to “sterilize” the car after service. No attempt had been made to wipe down or dry the surfaces. The attendant who brought me my car was rude and gave me paper towels so i could dry it myself. The interior of my car is covered in stains from the product and has a smell which will not go. I reached out to one of the managers asking him to rectify this and arrange to have the car properly cleaned, i have not heard back. More
by SIMONMAYBAUM
February 11, 2021
I like the video setting which I like very much. He was showing me every step he is working on my car. I have never seen this before. I like that. The only thing I didn’t like is the volume when he talk showing me every step he is working on my car. I have never seen this before. I like that. The only thing I didn’t like is the volume when he talks. I can’t hear it. His speaker wasn’t closed enough or didn’t speak loud enough to be heard. Otherwise, I like the video More
by HOYEE2203
