Scott Struemph | Page 2

Great job took time to talk and explain all I’m still got smell but maybe it will stop was real nice to have you smell but maybe it will stop was real nice to have you More

by wildcat72tiger64 Verified Customer Verified Customer

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The VERY best dealership service experience of my life. Every single person has been kind, professional and most importantly honest. Every single person has been kind, professional and most importantly honest. More

by K.SMILEY.INS Verified Customer Verified Customer

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I always receive consistently great service each time I go there. When I get ready to buy a new car, I will certainly consider Rusty Drewing Toyota. go there. When I get ready to buy a new car, I will certainly consider Rusty Drewing Toyota. More

by pclawrence60 Verified Customer Verified Customer

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They had my vehicle in and out like a breeze. 10/10 service that set the bar for expected customer service. 10/10 service that set the bar for expected customer service. More

by dagobertobencomo454 Verified Customer Verified Customer

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Words of appreciation to Greg Hagner this morning. Came in from hunting low tire pressure and found rear tire with nail. Always great service here!! Came in from hunting low tire pressure and found rear tire with nail. Always great service here!! More

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Excellent Service The customer service is great. Along with outstanding service. Always makes them #1 in my book! I will always take my vehicles to them. They are no do The customer service is great. Along with outstanding service. Always makes them #1 in my book! I will always take my vehicles to them. They are no doubt the Best ! More

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Speedy, friendly, and excellent service I have been bringing my vehicles to Riley Toyota now for a number of years. What keeps bringing me back is the exceptional customer service I have con I have been bringing my vehicles to Riley Toyota now for a number of years. What keeps bringing me back is the exceptional customer service I have consistently received from Russ, Bob, Greg, Scott and the technicians in the various service areas. More

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Paint damaged/repaired 2018 Tacoma I purchased a 2018 Tacoma Off Road in July 2018 and began having paint chipping issues on the leading edge of the roof above the windshield. The serv I purchased a 2018 Tacoma Off Road in July 2018 and began having paint chipping issues on the leading edge of the roof above the windshield. The service department too remedial action to touch them up. Another chip appeared in January 2019 and while at a friends body shop to have the dealership decal removed from the tailgate, the technician asked if this vehicle had been wrecked or repaired, to which I said better not have been. He then went over the truck with a sunlight lamp and the vehicle was covered in overspray that was undetectable to the naked eye. I immediately contacted the service department, spoke with Scott Struemph, set an appointment to bring the truck in...after he inspected the top of the truck, he asked what I wanted to do. Told him I wanted a new truck as this one was apparently brought into the inventory at Riley Toyota damaged and repaired but not disclosed. Scott turned me over to our salesman Matt Tellman, who in turn took my demand to Brian Jacobson, after an exhaustive inspection of the vehicle, I was told the dealership would stand with me in dealing with Toyota NA about this issue. Long story shortened, the dealership did the right thing by me. They could not locate a 2018 as I insisted upon replacing it with an identical truck, thus they found a 2019 and replaced my damage repaired 2018. the process was amazingly smooth, took about a week and a half from start to finish. The dealership didn’t hesitate to keep me informed as to the progress and the ultimate decision to get me out of my truck, into a new one, and they would deal with Toyota without my involvement. No one could ask for more than that. More

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Service is Second to None I own an older Toyota Avalon and came in to the service department with just a low tire pressure light. Russ Kesel and his crew resolved that problem I own an older Toyota Avalon and came in to the service department with just a low tire pressure light. Russ Kesel and his crew resolved that problem quickly but went further to be sure there were no other surprises waiting for me. They always treat my needs with professional respect and make me feel like family. Thank You More

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They really work at making things right I have 2018 highlander that Toyota installed a bad Bluetooth. Dealer made it right. Toyota Corp was zero help. The software was the real issue and the I have 2018 highlander that Toyota installed a bad Bluetooth. Dealer made it right. Toyota Corp was zero help. The software was the real issue and the Totota engineers can’t provide a true fix but Riley worked hard to at least make it usable More

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