Scott Shannen | Page 7

Excellent Customer Service Scott has been extremely patient with me and beyond helpful when it comes to questions about my vehicle. His attention to detail and his excellent cu Scott has been extremely patient with me and beyond helpful when it comes to questions about my vehicle. His attention to detail and his excellent customer service skills make him stand out. He is always friendly and quick to respond to messages left regarding concerns. Thank you, Scott for your excellent service and for always greeting customers with a smile. You are very helpful and you make all visits to the service department pleasant. Thank you, again, for a job well done! Kristin plays a big role in the customer service department. Her friendly smile and her courteous way of carrying herself makes her one of a kind. I appreciate the way she is able to handle a difficult customer. She shows that she cares and she makes it a point to tend to customers' concerns in a timely fashion. Thank you Kristin, for all your efforts on making visits to the dealership pleasant. Scott and Kristin....what a team! More

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Return Service Repair I would have given a higher rating but I have had issues with the repairs and have had to come back too many times. This last time, I went up the lad I would have given a higher rating but I have had issues with the repairs and have had to come back too many times. This last time, I went up the ladder to Dave Weber and it got handled finally. This time he had me speak to Scott Shanen who directed the repairs and it came out right this time. I even had the Porter, Alex, ask if I could bring my truck back the next day to be cleaned since he did not have time that day. I brought it back and Alex did a fantastic job on it! Kristin at the cashier desk was very helpful and kept me informed and I thank all of those who help make this visit a good one! Job well done! More

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