Scott Redden | Page 2

Excellent team here at David Wilson’s Toyota of Las Vegas. This was the best experience I’ve had when purchasing a vehicle. They answered all questions I had, and we’re very patient in making sure I ha Vegas. This was the best experience I’ve had when purchasing a vehicle. They answered all questions I had, and we’re very patient in making sure I had all the information I needed before making a decision. I will also add, best price in town hands down! After a lot of time and research, you can’t beat it. This allowed me to just focus on how excited I was to get my new truck. I highly recommend, you will not be disappointed! More

by BRYCE Verified Customer Verified Customer

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Unfortunately this dealership deceives and neglects its community especially in dire times of need. Transportation is important in order to prevent the spread of Covid-19 omicron. If your intentions are to community especially in dire times of need. Transportation is important in order to prevent the spread of Covid-19 omicron. If your intentions are to repair your vehicle at this specific location please thoroughly second guess your decision in order to prevent a persistent headache. Although repairs were the amount of $2,604.69, David Wilson Toyota’s maintenance only lasted for two months. I was working with their service manager who offered to pay for the labor and I I’d cover the parts. He later resigned and informed me I’m now responsible for paying $1,110 for a new A/C Compressor plus labor. Insisting I pay a total of 3,714.69 to David Wilson who takes advantage of their clients. PLEASE direct your vehicle elsewhere and always monitor their reviews before delivering your vehicle to DAVID WILSON TOYOTA. More

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Second time buying a car! This dealership got me in and out for a second time buying a car!!! I got the new 2018 RAV4 limited hybrid and Randy took the time to show me all This dealership got me in and out for a second time buying a car!!! I got the new 2018 RAV4 limited hybrid and Randy took the time to show me all the features and set it all up for me! The Gm Scott and all of his employees are the best in Vegas and I’m soooo in love with my new RAV4! More

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Straight up Hutch explained in detail the specs on our car...no pressure...fair price for our trade in...fair price on our car...friendly and considerate staff... Hutch explained in detail the specs on our car...no pressure...fair price for our trade in...fair price on our car...friendly and considerate staff...overall positive experience! More

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No Accountability While shopping for a new truck, I contacted every Toyota store in town, requesting lease quotes on a Tundra in writing, via email. I emailed Dave Wils While shopping for a new truck, I contacted every Toyota store in town, requesting lease quotes on a Tundra in writing, via email. I emailed Dave Wilson's Toyota of Las Vegas on a white 6 passenger Tundra that met my needs. Anthony Davis called me, left a very annoying message about how he's not liked by management and could get me helped quickly, if I'd stop by. I emailed back, with details about the Toyota advertised Tundra lease and asked Anthony to email me a quote, with a breakdown that matches the advertised lease, discount, rebate, and payment, on the white 6 passenger Tundra. He called me, then emailed me, telling me what I wanted to hear saying that $399 down and $399 was no problem and pressed for an appointment again. I asked, again, for a lease breakdown with disclosure of the money factor, residual and fees. He admitted he couldn't do that, and I need to show up in person to get a lease quote (interesting fact, every Toyota dealership in town gave me what I asked for in my first email without a hassle, except Dave Wilson's Toyota of Las Vegas). Anthony told me his manager, Ted Piper, would contact me promptly before 5pm the same day. Two days later, I didn't get an email from Ted Piper as promised. I email Ted, expressed my disappointment with him for his failure to respond, and asked for a lease breakdown on the white 6 passenger Tundra in stock, and on the lease special. I assured him about my interest, and that I have a huge network of friends, thus making me a reliable source of referrals (I send no less than 15 customers to various dealerships every month). Ted emailed me saying, he decided not to give me a quote because I might give them a bad survey after the sale, and they don't need my business. Alarmed, I emailed Toyota Customer Service direct, to make them aware of this potential customer service issue. I received an email from Toyota, explaining that the general manager would reach out to me directly about my experience. A few days later, Dave Wilson Toyota's customer relations manager, Sarah Kilby, promptly emailed me, very apologetic about my experience, promising me Scott Redden is "committed to rectify the situation, and has already called me and left several messages." Scott Redden might have called, but I'll never know because he left no messages, nor did he directly email me or apologize for how his employees handled this situation. He did, however, have Sarah offer me a lease quote on a red 5 passenger Tundra, because, over the course of the last 10 days, they sold the Tundra that met my needs to someone else. Ten day, over a dozen emails, and I finally get an email, with a lease breakdown. Wow! Bottom line, I bought at another Toyota dealership (no surprise) and gave the selling dealer a perfect survey (because they earned it). At the time of this email, I have referred 22 customers to my new favorite Toyota dealership, and it's not Dave Wilson's Toyota of Las Vegas. Ted Piper, and Scott Redden, here's the survey you deserve; too bad Toyota Motor Company will never know, but maybe potential future customers will read this and think twice, but who knows. Fact...every Toyota store in Las Vegas is outselling Dave Wilson's Toyota of Las Vegas, and the reason is clear...Scott, when you and your staff manifest shortcomings, rather than take accountability, you're tossing out the customer in fear of a bad survey. This is a foolish prideful game your playing, and Toyota needs to know about it (they probably already do; lowest sales numbers in town tell the story). Oh, and Scott Redden, if you're going to have an employee other than yourself take the responsibility of a general manager, then just step down. Best of luck to you. Kindest possible regards, Ez More

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Great experience. I just purchased my 5th Toyota from this dealership and again am pleased. Very polite and respectful service from everyone. My sales person, James Joh I just purchased my 5th Toyota from this dealership and again am pleased. Very polite and respectful service from everyone. My sales person, James Johnson, is always there and takes great care of me. No games. Love the vehicle (RAV4) and the dealership. More

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Amazing The staff is so friendly and the deals are amazing. It was my first time buying a car and they helped me so much . It's crazy how easy and comfortable The staff is so friendly and the deals are amazing. It was my first time buying a car and they helped me so much . It's crazy how easy and comfortable they made the process go. Thank you David Wilsons Toyota! -Owner of a new Corolla. More

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Buying experience Second. Vehicle bought from Gregg Smith. Very professonable and friendly. .wpuld recommend the dealership and highly recommend Gregg Smith. Delivery w Second. Vehicle bought from Gregg Smith. Very professonable and friendly. .wpuld recommend the dealership and highly recommend Gregg Smith. Delivery was smooth and all was explained on operation of this very tech vehicle. More

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