Scott Parker | Page 2

What a Joke!! Scheduled an oil change and requested my truck be inspected for some issues it's been having that are covered under warranty. I confirmed my appointm Scheduled an oil change and requested my truck be inspected for some issues it's been having that are covered under warranty. I confirmed my appointment the day prior for both the oil change and the inspection. When I arrived, it was apparent that this was no organized operation. Cars were going in all directions, there was no clear indication of where to park or lineup and I had at least two service guys outside ignore my request for help. When I finally met Scott, my appointed service guy, I knew I made a mistake bringing my truck here. He was incredibly rude and short. He proceeds to tell me that they could only do the oil change (the only thing they would be able to make any money off of me) and that I would have to talk to a different department to get my truck looked at and they were at least two days behind. I asked him why they didn't tell me that when I confirmed my appoint the day prior and he shrugged his shoulders and it was apparent it wasn't his problem. I then took my truck out of line and went to find a manager. I stopped at the parts counter to point me in the right direction and they actually were extremely helpful. I was pointed in the direction of the service manager Joe and waited for almost 10 minutes to no avail and left. It sucks that it cost me an hour of my morning but at least I was saved from having to do business with them. Do yourself a favor and take your vehicle somewhere else. More

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Perfect car broke they gave me a rental on my why to work They are worth it they told it like it was no bull good people just refered a customer to them they were also very glad the went and drove 2 hours one They are worth it they told it like it was no bull good people just refered a customer to them they were also very glad the went and drove 2 hours one way More

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the best no questions ask scott service tech and tom the service manager will go out there way to earn your business an keep it there the best no question !!!! scott service tech and tom the service manager will go out there way to earn your business an keep it there the best no question !!!! More

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Had a brake problem and they fixed it perfectly and fast! I trust the service department of this dealership tremendously. They are honest, do great quality work, and get you on your way quickly with no quest I trust the service department of this dealership tremendously. They are honest, do great quality work, and get you on your way quickly with no questions asked. More

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oil change tires rotated, factory recall i went to Brandon ford to service my 2014 escape the people were very professional and courteous. they did the job and all is fine i would highly rec i went to Brandon ford to service my 2014 escape the people were very professional and courteous. they did the job and all is fine i would highly recommend them to any bodywho needs auto service More

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Had engine light on. Scott Parker got me in and out quickley You have good service people...they work hard to keep customers happy. Scott followed my car through the Works and and repair to my engine. You have good service people...they work hard to keep customers happy. Scott followed my car through the Works and and repair to my engine. More

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Oil change and tire rotation I was in and dropped off my vehicle. Check in was quick and fast and even though I did not need my vehicle till the next day it was ready in three hou I was in and dropped off my vehicle. Check in was quick and fast and even though I did not need my vehicle till the next day it was ready in three hours. Paying and pick was just as smooth as check in More

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Scott Parker Performance-EXCELLENT Scott Parker has provided timely service appointments to fit my distance and time requirements for service and has resolved all concerns with my g Scott Parker has provided timely service appointments to fit my distance and time requirements for service and has resolved all concerns with my great Escape. More

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Excellent! ! Excellent service. I went in for my first oil change at 3000 miles since I bought the car. They went ahead and took care of my service because I seeme Excellent service. I went in for my first oil change at 3000 miles since I bought the car. They went ahead and took care of my service because I seemed to be having another issue with the car. But they fixed me up and I was out in no time. More

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Total Excellence in Service I brought my car in for a troublesome issue with the Sync system and routine maintenance. Jason spent the time to make sure he understood the issues a I brought my car in for a troublesome issue with the Sync system and routine maintenance. Jason spent the time to make sure he understood the issues and then went to work on addressing it.I was kept informed of progress and treated politely throughout the process. Scott remembered me from earlier service visits and also asked how things were going. I drive extensively, so quick, accurate repairs are crucial to me. This dealership and its staff do a fantastic job. Others could learn from them. That is what keeps me coming back to purchase and have my vehicles cared for by Brandon Ford. This is my fifth car from this dealership and I plan to buy here again when I need another. More

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