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Scott Jordan
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329 Reviews
329 Reviews
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329 Reviews of Scott Jordan
November 01, 2021
We were traveling from Canada through Texas in an RV with a Ford chassis, and discovered a serious problem that stranded us. We tried to find help but were told by the nearest dealer that their first availab a Ford chassis, and discovered a serious problem that stranded us. We tried to find help but were told by the nearest dealer that their first available appointment was 4 months away. After talking with the Ford help center, we were finally referred to Truck City Ford in Buda (a three hour drive from where we were). They were able to get us in within a month. We had to change our travel plans completely, and the drive there was pretty tense, but when we finally got to Austin, Scott and his crew were absolutely amazing. Scott really took the time to communicate with us. The mechanic who worked with us was top notch. He diagnosed the problem and even drew a diagram to make sure we understood the problem. When they found out how far away from home we were and how much we needed our RV, the team sorted out a work-around to help us get on the road. It still took two weeks, but the fix is sound and we’re very grateful. This service center deserves all five stars. The quality of their service, communication and empathy are outstanding. Ford, as a company however, has too few available places to service the RVs that use their chassis. More
by Marion
Other Employees Tagged: I believe the young man who worked on our RV was named Kyle, but Scott would know for sure. His work was outstanding.
Helpful 
Verified CustomerOctober 21, 2021
Great quick service! This dealer turned my truck around in a day and even checked out an issue for me that wasn’t part of the original reason it came in. in a day and even checked out an issue for me that wasn’t part of the original reason it came in. More
by MITCHELL
Other Employees Tagged: Mike Rodgers, Nathaniel Lewis , Mario Fuentes, Adrian Vasquez
October 18, 2021
Service manager was great working with factory. Very pleased with overall experience. Will buy our next Ford from you. Jim & Doyothy pleased with overall experience. Will buy our next Ford from you. Jim & Doyothy More
by JTAPP0825
Other Employees Tagged: Mike Rodgers, Nathaniel Lewis , Mario Fuentes, Adrian Vasquez
October 12, 2021
Attentive in both service and sales areas. Very pleased. Would return again and continue with servicing. Would return again and continue with servicing. More
by 7980DORIS
Other Employees Tagged: Eddie Haddad, Mike Rodgers , Jeremy Harper
September 29, 2021
Mine was an unfortunate situation with Ford electrical issues was super tricky, and took my car out of commission for over a month and at a cost; The team dealt with labor shortages and eventually went as issues was super tricky, and took my car out of commission for over a month and at a cost; The team dealt with labor shortages and eventually went as far out of their way as they could to help work with me to try to mange costs, and no matter how difficult to find the root cause, they never threw in the towel. My car works again! More
by KRIS
August 27, 2021
The service department was great. My service advisor was Adrian Vasquez. He was very friendly, knowledgeable and helpful. The Parts department is awesome. The sales people are very go My service advisor was Adrian Vasquez. He was very friendly, knowledgeable and helpful. The Parts department is awesome. The sales people are very good. John and Jeremy are the best. More
by JHARTSHORN22
Other Employees Tagged: John Jones, Stephen Polasek , Jeremy Harper
