Scott House

I have been a customer for 20 years plus las week I took my 2019 Toyota tundra crewmax with 20,000 miles for service they told me it was my tires bad I got new tires. The problem was still there I complain my 2019 Toyota tundra crewmax with 20,000 miles for service they told me it was my tires bad I got new tires. The problem was still there I complain because they made me put $1,000 in New tires They are not going to get me my money back. And now I'm not allowed to be back in the dealership...thanks Rick Evans. Be aware they will tell you something is wrong with your car to get your money... More

Helpful 0

Report | Print

Another great service appt When we arrived at Evans we learned that our appointment had been entered into their system for an entirely different day and time. Chris made sure o When we arrived at Evans we learned that our appointment had been entered into their system for an entirely different day and time. Chris made sure our parts were in and checked to make sure they could still work us in. Scott explained exactly what we were purchasing. Service was done exactly as expected. Truly appreciate the time and effort everyone goes to to ensure we get serviced the right way! More

Helpful 0

Report | Print

Courteous, fairly quick.,Nice waiting room It was a busy Saturday. We were told the car would be done in an hour, it was actually shorter! We waited in a clean comfortable waiting room with co It was a busy Saturday. We were told the car would be done in an hour, it was actually shorter! We waited in a clean comfortable waiting room with complimentary rolls,apples and coffee. Courteous young man took care of us . More

Helpful 0

Report | Print

RESPECTFUL , MADE SURE THAT ALL QUESTION WERE TAKEN CARE OUR SALES MAN CHAD WAS THE TOP RATED . HE TOOK THE TIME TO EXPLAIN EVERYTHING AND MADE SURE WE WERE HAPPY .VERY CARING ABOUT HIS CUSTOMER OUR SALES MAN CHAD WAS THE TOP RATED . HE TOOK THE TIME TO EXPLAIN EVERYTHING AND MADE SURE WE WERE HAPPY .VERY CARING ABOUT HIS CUSTOMER More

Helpful 0

Report | Print

They go the extra mile Chris Robinson took the initiative to go over and beyond for me. He always helps me understand what is truly needed, and what can wait. He will also t Chris Robinson took the initiative to go over and beyond for me. He always helps me understand what is truly needed, and what can wait. He will also take an issue to upper management to get the best deal if he feels one is needed. If a part is under warranty, both he and David Cornett will make the calls to get those parts covered. I have never worked with a better team then I have with Chis, Dave and Scott House. They truly care about the customer, and I can say working with Scott for 13 plus years, I truly feel as though they are not just Toyota employees, but my friends as well. They are the reason I would continue to buy Toyota's. More

Helpful 0

Report | Print

15000 miles service the service was faster than I was told. my only issue was the service area was a little cold. I have never had a bad experience when taking in any of the service was faster than I was told. my only issue was the service area was a little cold. I have never had a bad experience when taking in any of my vehicles. This is the 3rd vehicle that my husband & I have bought from your dealership. More

Helpful 0

Report | Print

Excellent Customer Service Hello I always say that Toyota's Service Center, is what sells Toyota's! I had my tire emblem come on and so I drove my car over to Evans to be Hello I always say that Toyota's Service Center, is what sells Toyota's! I had my tire emblem come on and so I drove my car over to Evans to be evaluated without an appt. Scott, the service manager came out and immediately took my car back for an evaluation. Within 10 minutes I was advised I had run over a nail. Scott, took my car back and began working on it. Gary Cramer, the Finance Manager, whom I have worked with in the past at Evans, remembered me and asked me if I would like a cup of coffee while I waited. Gary, proceeded to make me a cup of coffee. Scott, came out and asked me if I needed a shuttle ride somewhere while my car was back in service. The friendly shuttle man gave me a ride to where I needed to be. All in all I was able to meet my responsibilities, and have my tire replaced. Exceptional customer service and a one of kind Service Center, is why I continue to purchase vehicles from Evans, and recommend Evans, to my friends, and colleagues! Thank you, Evans Toyota! More

Helpful 0

Report | Print

Top notch customer service Kay and Scott went over and above at the first service on my new vehicle. Scott checked out the deep rock ding on the hood of my new RAV and touched t Kay and Scott went over and above at the first service on my new vehicle. Scott checked out the deep rock ding on the hood of my new RAV and touched the the ding up for me! Kevin, who sold me the vehicle, was there and struck up a great conversation with me while I was waiting. I will always come back here. More

Helpful 0

Report | Print

wonderful and quick Scott House made sure I had appointments for 2 cars. He made sure I was taken care of quickly. He was friend. The service waiting area was clean and f Scott House made sure I had appointments for 2 cars. He made sure I was taken care of quickly. He was friend. The service waiting area was clean and friendly More

Helpful 0

Report | Print

Evans Toyota has some of the best service professionals. I have known most of these guys in service just about my whole life. they have done some very extensive work for me over the years with zero problems. I have known most of these guys in service just about my whole life. they have done some very extensive work for me over the years with zero problems. I trust these guys with anything, because they are not just professionals at what they do, they are truly experts. More

Helpful 0

Report | Print