Scott Burk | Page 39

Very disappointed in the outcome. Brought my car in for two minor annoyances. Cooled seats weren't cooling...and Shaker radio volume was terrible...too low. Both conditions were sa Brought my car in for two minor annoyances. Cooled seats weren't cooling...and Shaker radio volume was terrible...too low. Both conditions were said to be "within normal operating conditions" of the system. In other words...they are broke from the Factory...and you're out of luck. Was disappointed that no one could figure out why they operated badly. If I knew this when I purchased the car...I would not have wasted my money and ordered these two very expensive options. Service guys were friendly..but not very helpful. More

by ABC123 Verified Customer Verified Customer

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Oil change Much better service than I received at my local North Canton Ford dealership. I drive a hour to come to Klaben of Warren because they value their cus Much better service than I received at my local North Canton Ford dealership. I drive a hour to come to Klaben of Warren because they value their customers. More

by HEIDICULLER Verified Customer Verified Customer

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New battery... I had a battery replaced and some of my settings inside my car (clock, miles until empty, SIRIUS radio) were not set for me before I left after servic I had a battery replaced and some of my settings inside my car (clock, miles until empty, SIRIUS radio) were not set for me before I left after service. Katie tried to reset some for me. I have since received help from Mike Urbania and a phone call from Karl. I appreciate this, but I would have preferred having all of this taken care of BEFORE I left. I had to ask Katie for help or nothing would have been reset for me. As I told Mike and Karl, this is frustrating and somewhat disappointing. I ALWAYS buy my vehicles from Klaben and have them serviced there, no matter what the cost. More

by MD126 Verified Customer Verified Customer

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Oil change Service was prompt, efficient and friendly. No complaints whatsoever. They took the time to become acquainted and to offer the dealer's hospitality Service was prompt, efficient and friendly. No complaints whatsoever. They took the time to become acquainted and to offer the dealer's hospitality which is top-notch. More

by NWRIGHT9998 Verified Customer Verified Customer

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Good service , very friendly Very helpful , friendly, very clean. Service was done in a timely manner. If you had a question all you had to do is ask and if they had no answer th Very helpful , friendly, very clean. Service was done in a timely manner. If you had a question all you had to do is ask and if they had no answer they got one for you. All in all outstanding More

by Lori Burk Verified Customer Verified Customer

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Great group of people The people there and the customer service is amazing I don't think I would go anywhere else. From the time I bought my car, to the time I needed my fi The people there and the customer service is amazing I don't think I would go anywhere else. From the time I bought my car, to the time I needed my first oil change, the service is excellent. More

by ATINGLER729 Verified Customer Verified Customer

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Service Stopped in without an appointment and received the service I requested in a timely matter. Have never been disappointed. Always friendly, prompt and e Stopped in without an appointment and received the service I requested in a timely matter. Have never been disappointed. Always friendly, prompt and excellent service. More

by BLAINE Verified Customer Verified Customer

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PROFESSIONAL ATTENTION The wrench & engine icons appeared on the dash screen of my 2010 XLT Escape-lost cruise control and had fluctuating speeds. Called and had a lovely la The wrench & engine icons appeared on the dash screen of my 2010 XLT Escape-lost cruise control and had fluctuating speeds. Called and had a lovely lady named Katie set up an appointment for the next day at a time that I needed and requested. Arrived on schedule, I told Scott my problem and also asked him how long it would take to diagnose the issue. He replied in 45 minutes to an hour. I told him I would return within 2 hours. Much to my surprise, upon my return, Scott said it's been repaired and you are ready to go and the best part, no cost it was under the extended warranty for the throttle enhancement program. So, bottom line, called got the day and time that I needed for the appointment, they performed all work within the time quoted and back on the road knowing that it was repaired properly and I just experienced true professional attention. More

by AVERQUER Verified Customer Verified Customer

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Service dept. Service Dept. checked all components of the electrical service, following a call to Roadside Assistance. Did not find any reason for failure. Will con Service Dept. checked all components of the electrical service, following a call to Roadside Assistance. Did not find any reason for failure. Will continue to monitor. More

by NWRIGHT9998 Verified Customer Verified Customer

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I love my car and Klaben. I would never deal with another car dealer or salesman...Mike Urbania. Honesty, courtesy and integrity are their strong points. Reliability is also Kl I would never deal with another car dealer or salesman...Mike Urbania. Honesty, courtesy and integrity are their strong points. Reliability is also Klaben's an important trait. The owner Mike, the service people and Mike Urbania have taken care of my car needs for thirty years. More

by JUNEDRENNEN Verified Customer Verified Customer

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