Schuyler Miller | Page 2

Frustrating! Left the same review on Yelp 5/2/19. Our experience for the last 5 wks has been incredibly frustrating , related to calling, faxing, waiting for a Left the same review on Yelp 5/2/19. Our experience for the last 5 wks has been incredibly frustrating , related to calling, faxing, waiting for a response and refund that we were told would be granted. It just feels like they are pushing us around and intentionally ignoring the situation. 3/30: My daughter bought her first car from them. Car had an odd smell that got increasingly worse after 24 hrs. This has lead to various add'l expenses (paid by her) to improve the situation, without significant improvement. The add'l expenses have cost her another $521 and the car still has a smell. 3/30: There was a $299 charge added to her loan for VIN etching that was not presented as optional (even though the contract says it is). 4/2: Questioning the VIN etching charge a few days later, we were told it's required by the insurance companies in order to get the reduced car insurance premium. Later, when I called the insurance company, they said they never require this documentation. 4/2 + 4/3: Both of these issues prompted a couple of conversations with the manager, both in person and over the phone. Both times I was told a refund would be granted for these expenses. He said in order for this to happen, we needed to send a fax to the person handling her loan (Darren) and receipts for the expenses. I believe Darren's title is finance manager. 4/4: Fax send to Darren with no response. We called Darren numerous times- every time we were directed to his line it's says it's someone else's #. After numerous attempts to reach him, we left a message anyway, not knowing if it was actually going to Darren. No response. The fax sent also asked for acknowledgment on receiving the fax. No acknowledgement of the fax. I have confirmation the fax went through. 4/9: The car was returned to the dealer for a more thorough cleaning, hoping to improving the odor. At the same time, we told the salesman about this situation regarding the fax, refund and finance manager. He told us he was not surprised to hear this (lack of response from the finance manager). That immediately concerned us. He told us to fax the paperwork to him and he would take care of it. 4/10: The paperwork was refaxed to the salesman. Again, I asked for confirmation of receiving the fax. This was written on the fax and I left as a message on his voicemail. I had to call 2x to get the confirmation. He told me he would have to discuss with his manager. I asked when I should receive a call back, and from whom. I got a vague response, "I don't know. He might call you. I don't know. I'm not sure." Since 4/10, I've called the salesman 5x and left numerous messages. All went unanswered. I asked that we be contacted various ways, but nothing. Today I actually spoke to him but he now told me I need to deal with the manager. Since 4/10, I've also called the manager 5x. Today was my 6th call to Schuyler. You can't leave a message as their mailbox is always full. Mind you, for every call I've attempted to make, I've actually had to call 2-3 times, asking they connect me to someone else, or asking they page him, etc. Every time, I get nowhere. After speaking to the salesman today (and being told I need to deal with Schuyler directly), I called Schuyler immediately. First time, mailbox full again. Called again 2x time asking to direct my call to him. They asked me who was calling and put me on hold. Gave them my name and when she returned, she said "he's not available and will have to call me back". I gave her my contact info (once again) and let her know I was not happy with this situation. I will be shocked if I get a call back because this seems to be their MO. Last, I have to mention the "customer loyalty program" since I see many comments about this. My daughter did her homework before going to this dealer. After deciding on what she wanted to look at, she showed me and I also reviewed their ads closely. I told her to be careful because they often hide costs or advertise at a lower $ trying to draw you in. We went over everything on their site...specific to those particular cars, other pages, fine print, etc. We both reviewed it all many times. We found nothing saying the price shown may not be the actual price or was a "customer loyalty price". The day she looked at the cars, it was also not discussed until she had decided on a specific car. Once that happened, they immediately told her a higher price (+2k) than advertised. That's the first we learned of the "customer loyalty program". After leaving that day, we once again looked at the website and saw nothing mentioning this clause. I even did a specific search with those words. The search resulted in showing this clause for past ads (Fall '18), but not the Spring '19. I specially told the manager this 2x. The sad part is this: My 22 year old's first experience of buying a car. I think she'd rather take the bus from now on. Additionally, she believes nothing any of them have said to her since they are all avoiding the situation and giving her the runaround. Such a lack of respect and disregard for customer service. It's terrible. More

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Unprofessional I have never gone online to write a review for anything in my life but felt compelled to after my experience with these men. We were working with Schu I have never gone online to write a review for anything in my life but felt compelled to after my experience with these men. We were working with Schulyler first and then Bernard. We only returned the following day because they met our price range on a follow up phone conversation. However, when we returned, Bernard was unaware of all that Schulyer and I had discussed and tried renegotiating. Although I do not work in sales, I understand their profession and it is just disappointing to interact with professionals who come across as manipulative and uncooperative- we made it very clear we did not want to purchase a car the day we first went there and it was completely disregarded. Needless to say, we left without a car and were glad not to give them our money. More

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My new Rouge Sport Tomas DeFelice was very helpful with my purchase. He was welcoming, knowledgeable, professional and pleasant. He knew what I wanted and assisted with Tomas DeFelice was very helpful with my purchase. He was welcoming, knowledgeable, professional and pleasant. He knew what I wanted and assisted with bringing me the best deal feasible. Would totally recommend to family and friends. More

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Integrity Issues On 12/22/2018 we went to Rt. 46 Nissan. We explained that we wanted to stay below $300/month and 15k miles per year. Sales Mgr Bernard Bertsch was ext On 12/22/2018 we went to Rt. 46 Nissan. We explained that we wanted to stay below $300/month and 15k miles per year. Sales Mgr Bernard Bertsch was extremely rude and refused to give us a price unless we took the car out for a test drive. Salesperson Heivy Gomez calmed things down and convinced us to go test drive the car. Heivy showed us all the great features of the car including a self-drive feature, the heated seats, and what impressed my wife the most: a heated steering wheel. This was the true selling point. We chose to go with the Nissan Leaf and that's when we were again turned over to Bernard who worked out the financials. He told us he could give us what we wanted: $300 per month with 15,000 miles per year on the car. We took the car that day and after a few days we were unable to figure out the heated seats and heated steering wheel. Since we had to go back to the dealer to pick up the plates. we decided to go ask Heivy how to get the features turned on. When he saw the car he told us that that was not the car he had taken us to test drive. The car had been switched for us to a lower model with no heated seats/steering wheel. Heivy turned us over to Sales Mgr Schuyler Miller who said he wold talk to the owners and probably add the features we thought we already had. He said he would call us back the following Monday 2/4 with a resolution. He never called so we called him on 2/5. He said he still needed to talk to the owners but would call us by 2/8. Again, he never called us back. Do yourself a favor and don't buy from this dealership, they have big integrity issues and will lie to you just to get the sale. More

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My new Cherokee After visiting a few dealerships I finally ended up at route 46 Nissan where Tom DeFelice gave me a warm welcome and helped me get into the exact vehi After visiting a few dealerships I finally ended up at route 46 Nissan where Tom DeFelice gave me a warm welcome and helped me get into the exact vehicle I was looking for.. the sales and negotiation process were easy and haste free.. I would recommend Tom and rt 46 Nissan to anyone.. 5 stars!! More

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Don't recommend Sales person is not pleasant to deal with. I would not mind paying 1000 more for pleasant buying experience and transparency. They prefer to play mind Sales person is not pleasant to deal with. I would not mind paying 1000 more for pleasant buying experience and transparency. They prefer to play mind games and trick uninformed customers. More

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I had a great experience leasing a new car. Nancy Segui and sales floor manager Schuyler Miller made leasing a new car at Nissan 46 go easy. This is why I have been a customer since 2002. Nancy Segui and sales floor manager Schuyler Miller made leasing a new car at Nissan 46 go easy. This is why I have been a customer since 2002. More

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Rt.46 Nissan We had a very good experience with this dealership and Tom Defelice, was very efficient and helpful to find us a good deal. We would recommend him to We had a very good experience with this dealership and Tom Defelice, was very efficient and helpful to find us a good deal. We would recommend him to our family and friends, Thanks Tom for helping us out. More

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Great price from gmack and bernard birsch George mack and bernard British took excellent care of me and my husband.Professional people like these 2 guys will keep us sending our friends to see George mack and bernard British took excellent care of me and my husband.Professional people like these 2 guys will keep us sending our friends to see gmack and bernard, thank you 46 Nissan for helping us out with 2 great guys.. More

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Best deal of my life!!! George and Bernard birtsch took great care of me and I willl sends family and friends to get the same great respect. Thank Ryan 46 for 2 humble human George and Bernard birtsch took great care of me and I willl sends family and friends to get the same great respect. Thank Ryan 46 for 2 humble human beings!!! More

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