Santos Cruzado

Excellent and professional staff and I would be buying my next car here. Thank you. next car here. Thank you. More

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I was very pleased by my experience at this dealership.The salesman was exceptional at his job.would definitely go back to him for my next purchase. dealership.The salesman was exceptional at his job.would definitely go back to him for my next purchase. More

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Excellent service and very pleased with the end results. Recommend with 100% satisfaction if you need some one to trust n explained and detailed in Spanish ask for Santos Cruzado Jr. Recommend with 100% satisfaction if you need some one to trust n explained and detailed in Spanish ask for Santos Cruzado Jr. More

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Thorough, Patient and not pushy I recently purchased a car with the help of Paul Macchi. We went out for a great test drive for about 20-30 minutes; it was great to experience how th I recently purchased a car with the help of Paul Macchi. We went out for a great test drive for about 20-30 minutes; it was great to experience how the car handled in traffic, merging onto the highway, exiting the highway, twists and turns in the road, braking...plenty of time to really get a great feel for the car. He was very willing to negotiate the price down a little, and does his best to get management to follow through on it. If you are considering financing your vehicle, especially if you are from out of state, I would recommend finding rates on your own because they will not search rates within your home's area. From test driving the car to finalizing the purchase and leaving, was approximately 4 hours on a Wednesday evening....so just a head's up, I would recommend going on a weeknight, Wednesday especially....as they do get very busy and financing can be an addition 2-4 hour wait before you sit with someone; this is from the horse's mouth. Great dealership, PLENTY of options and I highly recommend working with Paul Macchi. EDIT: From the time I left the dealership after the initial purchase, communication was absolutely horrendous. Paul said he would keep me updated on when my car would be delivered to my house; I mentioned that I really needed the car sooner rather than later because my car was on the fritz. I hoped he would have been more proactive in checking in on my vehicle and pushing for it to be registered and processed quicker. I reached out 3 times over the course of a week, and after some excuses, the car was scheduled for delivery, and then it never got delivered. I was out of a car and was SOL to get to work the next day. So, I took a $100+ uber to the dealership to pick the car up (thankfully Celio reimbursed me, and was very kind about it) that evening. The next morning I noticed a dent on the side of the car; I tried for over two weeks to reach Paul, and it was very, very difficult. I was told to bring the car in for them to look at; however I live 2 hours away, so I opted out of that; auto body shop down the road took care of it for free because myself and my family have done our business with them for years. I then inquired about the free oil change (as well as a year of oil changes that he mentioned he'd give me because of the inconvenience involved when waiting for my vehicle); it's been two months, and I have yet to see anything. Essentially, Paul put little to no effort into resolving these issues, and I gave up on contacting him, which I'm sure he was hoping I would do. Really disappointed with his lack of communication and care AFTER the purchase of a vehicle, especially after a fellow active duty military member recommended this dealership to me with the highest praise. I understand that this is one experience; the dealership as a whole was REALLY wonderful, friendly and easy to work with, but the feeling of customer service being dropped as soon as I signed the papers and paid a lot of money for a used car, was pretty terrible. I still, however, hold to what I said earlier about the car buying experience with him, which was absolutely stellar. So, if you purchase your vehicle through him as a sales rep, and there's no issues after you leave the lot, it'll be an amazing experience, I'm sure of it. More

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2011 Tahoe I've been obsessed with Chevy Tahoe's since forever. After careful consideration, I decided to check out Imperial Chevrolet since they had some pretty I've been obsessed with Chevy Tahoe's since forever. After careful consideration, I decided to check out Imperial Chevrolet since they had some pretty great reviews online. And after my experience with purchasing a used Tahoe from them, here's another great review. Firas Ektilah greeted me and my family upon arrival, and I immediately felt at ease with his sincerity. We weren't expecting to leave a dealership purchasing a car that day. But at Imperial, we did. Even my leery husband was impressed with Firas and the entire experience. They fed us pizza while we waited to get approved for financing (my credit score is less than stellar). The staff entertained my 3 year old son the entire time, so not even a toddler meltdown happened after both my husband and I test drove, came to terms, and decided to follow through with the financing process. The showroom is decorated with lots of really cool sports memorabilia, and a nice entertainment area. Very impressive. If you're looking for a transparent car dealership that you want to trust and put you at ease about buying a new or used vehicle, (who doesn't) then I highly recommend Firas Ektilah and Imperial Chevrolet. I finally have the car I've been wanting for years. Very happy customer here! More

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Great experience Picked up my used truck Friday. Found some damage to door post and door alignment and went back Saturday morning. Spoke to Firas. No hassle no debatin Picked up my used truck Friday. Found some damage to door post and door alignment and went back Saturday morning. Spoke to Firas. No hassle no debating just wanted to make it right for me. Introduced me to service manager Tim Fenner They are going to fix it at my convenience and provide a rental. Great experience. Nice to work with a dealer that wants to help you and be sure your happy. thanks again Firas. More

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Good experience Worked with Paul on a deal for a used 2019 vehicle. All throughout the experience Paul was respectful and pleasant to deal with. After we bought the c Worked with Paul on a deal for a used 2019 vehicle. All throughout the experience Paul was respectful and pleasant to deal with. After we bought the car his communication was great and he made sure to follow through on all the details we discussed. Second time buying from Imperial and both were good experiences. More

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Amazing car buying experience! Went in to test drive a car we ended up hating and our salesman Chris Foley listened to our needs and found the perfect car for us. No pressure no cra Went in to test drive a car we ended up hating and our salesman Chris Foley listened to our needs and found the perfect car for us. No pressure no crazy nonsense, just a great car buying experience. We even enjoyed dealing with the finance guy Omar. We will buy every future car at Imperial after this! More

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Great experience! This was my first time buying from Imperial and honestly won't be my last. From the initial inquiry with the extremely upbeat Santos Cruzado to the kn This was my first time buying from Imperial and honestly won't be my last. From the initial inquiry with the extremely upbeat Santos Cruzado to the knowledgable sales person Jazz Kelley, all the way to financing with Ahmad Al-Jallad, my experience was top notch. Jazz was extremely helpful and knew the vehicle I wound up purchasing, inside and out. These guys truly care and love what they do! Class acts! More

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Great customer service My husband and I purchased a vehicle and leased another from Imperial Chevrolet. I couldn't have asked for better service. Santos Cruzado the Internet My husband and I purchased a vehicle and leased another from Imperial Chevrolet. I couldn't have asked for better service. Santos Cruzado the Internet Sales Manager helped us make our way into the dealership and made us feel right at home where we met with Firas Etkilah the sales consultant. Firas took his time and really took an interest in what we were looking for in a car. He let us test drive and look at the cars we were interested in. If we didn't like a particular car he showed us different options. He really went above and beyond to make sure we found a car we loved. We then came in contact with the David Boratyn the sales manager. He helped come up with quotes that fit our budget and explained the different options we had. We then met with Mike Docuoto the finance manager and although it was getting late he stopped at nothing to make sure we got everything we needed to finalize the car buying process. He willingly stayed late with no complaints and answered any questions we had. Needless to say we had a great and smooth car buying experience. Everyone we came in contact was friendly and willing to help. I would recommend Imperial Cars to anyone looking for a new or used car. More

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