Samuel Maria

Easy from start to finish. Sam was awesome. Lake Norman Jeep made the process simple and fast. Sam was awesome. Lake Norman Jeep made the process simple and fast. More

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I left with more knowledge about the car I purchased. The manager didn’t let a couple buy the car knowing I was going to be there later the same evening. I thought that was very professional and consider The manager didn’t let a couple buy the car knowing I was going to be there later the same evening. I thought that was very professional and considerate. More

by Jordanmob91 Verified Customer Verified Customer

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Our experience at the dealership was great! Samuel was very informative and patient with us! Samuel was very informative and patient with us! More

by JLSTAGE23 Verified Customer Verified Customer

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Everyone was helpful, courteous, and honest. I would recommend them for new OR used needsa I would recommend them for new OR used needsa More

by chadwickhausknecht Verified Customer Verified Customer

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I got a great deal on a CPO vehicle, although the process had several hiccups and issues along the way. The first salesman that reached out to me stopped responding, and several days later i found out they l had several hiccups and issues along the way. The first salesman that reached out to me stopped responding, and several days later i found out they left the company. The manager reached out to me, and a few days after that another salesman Samuel reached out, and Samuel was fantastic in getting me all the info I needed about the vehicle, sending videos, helping to get me some of the missing equipment, and all around taking great care of me. Once my deal moved forward and got to finance though, we hit another big speedbump. I worked with Kevin, who seemed to have a lot of difficulty getting back to me, or even remembering things we had discussed. He'd constantly get me the wrong term length numbers, offered me extremely high rates, and only when i kept pushing back finally found a significantly better rate like those I was seeing locally. Despite asking several times, he never sent me any breakdown of the pricing so i could review it before sending final documents to me. Then when it came time to send me the paperwork, he assured me they would be sent overnight. A week later I hadn't heard anything back and found out he hadn't even printed them yet. Then it was several more days before the paperwork got back to me. I returned the paperwork via ups the same day, and it was received the following morning, however despite my frequent calls and messages, i didn't hear any real info back for another week despite checking in with my salesman every day. I was told Kevin also left the company in that time, and my deal just continued to sit. While my deal sat, i saw the price on the website for my vehicle continue to be lowered. When i asked about it, a manager called me back to say they would send me a check in the mail for the difference and my troubles. Despite asking about this a couple of times, i still haven't received this check in the mail. Once I did receive the vehicle after coordinating my own shipping service, the vehicle arrived in fantastic shape, had been mostly cleaned and well serviced. Although i'm still waiting for additional paperwork and hopefully someday the extra check i was promised, I got a great deal on a great vehicle, despite a lot of speedbumps along the way. All in all the process took about 35 days from first contact to when my vehicle got delivered to me, and about 25+ of those days were waiting for the dealership to figure things out due to internal issues. More

by nk Verified Customer Verified Customer

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Sam was terrific to work with. He is super friendly and patient. We found our perfect vehicle and will return when it's time for our next purchase. He is super friendly and patient. We found our perfect vehicle and will return when it's time for our next purchase. More

by marshalljjd2 Verified Customer Verified Customer

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Everyone at the dealer was very helpful and friendly in helping us pick out the best car. helping us pick out the best car. More

by ascenciondiaz Verified Customer Verified Customer

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Mike Botti and Mike King went above and beyond to ensure my wife and I made the right decision in our purchase. We love our new Grand Cherokee and grateful for the Lake Norman CJD commitment to excellence. my wife and I made the right decision in our purchase. We love our new Grand Cherokee and grateful for the Lake Norman CJD commitment to excellence. Top shelf all the way. More

by deirneb Verified Customer Verified Customer

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Great staff, very professional, car was ready as promised and just a great experience!!! Camt wait to do it again! and just a great experience!!! Camt wait to do it again! More

by kringer199 Verified Customer Verified Customer

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Service members were courteous and efficient. They made the process from start to finish quick and easy! They made the process from start to finish quick and easy! More

by jessicaebarnes14 Verified Customer Verified Customer

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