Samantha Rivero
Samantha Rivero at Myrtle Beach Chevrolet Cadillac
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Samantha Rivero

Service Advisor

Myrtle Beach Chevrolet Cadillac

1785 U.S. 501
Myrtle Beach, SC 29577

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3.9
9 Reviews
3.9

9 Reviews

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9 Reviews of Samantha Rivero

April 10, 2024

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Employee Rating

Great work by professional people would highly recommend this location for service work for sure More

by Garycgrant48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marissa Goerke

Apr 10, 2024

Myrtle Beach Chevrolet Cadillac responded

Thank you so much for your kind words and 5 stars. We look forward to servicing your vehicle in the future. Have a blessed day!

January 31, 2024

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Employee Rating

Please make sure all Your sales people are trained due to parts not installed on arrival never sell a car unless all products are installed More

by Jeffery.cook007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Cameron Herndon, Mark Ackerman

Feb 01, 2024

Myrtle Beach Chevrolet Cadillac responded

Thank you for your feedback. We do our best to be sure we deliver each vehicle to our customers with any special ordered parts, already installed. Unfortunately, in some situations, we are not able to do so. We apologize for any inconvenience this had caused you. Feel free to further discuss, if you would like, by calling 843-448-3105 x265.

December 28, 2023

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Employee Rating

I want to thank Colby I hope I spelled your name right for repairing a job that Brad totally trashed. The damage wasn't even done before it was at the dealership It had something to do with Brad. And I wa More

by eeandtconst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colby paint shop manager Thank you and God bless

Dec 29, 2023

Myrtle Beach Chevrolet Cadillac responded

We are pleased to hear that your experience here turned around for the better. We do our best to ensure every customer feels confident to return to our dealership. We hope to see you for any future sales or service needs. Have a Happy New Year!

November 29, 2023

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Employee Rating

Brett and Cam were the best to work with! This is the second vehicle I have bought from Myrtle Beach Chevrolet and I have been treated like the “Customer of the Year”!!! You all are great!!! More

by debkramer53
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 09, 2023

Myrtle Beach Chevrolet Cadillac responded

We're pleased to know we have been able to exceed your expectations and really help you out! We hope to see you soon!

November 21, 2023

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Employee Rating

Took my vehicle there to have a paint job because somebody scratched my brand new vehicle. Got an estimate dropped it off it took two weeks longer than it should have. Went to pick it up the paint jo More

by edevertedevert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Marissa Goerke, Greg Hamilton , Brad Davis, Ambyr Gore, Tony Thompson, Brad Davis was a pathetic excuse for a man running a body shop. Sad thing is he is also a pathological liar. You need to fix my car son you made a mess out of it fix it. I paid you in full for a job you never did your company is a joke

Nov 21, 2023

Myrtle Beach Chevrolet Cadillac responded

Thank you very much for your feedback about your recent experience to our Body Shop. All feedback is extremely important to us, and we do our best to make sure every customer feels satisfied with the work being performed. We are sorry to hear this was not your experience. Please feel free to contact us at 8434483105 to discuss matters further. Thank you, and have a great day.

March 27, 2023

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Employee Rating

Dealership damaged my windshield during a standard inspection and oil change. They claimed they couldn’t see anything in their cameras, so they weren’t responsible. Great way to treat veterans. Be sur More

by Robgonzalez097
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 27, 2023

Myrtle Beach Chevrolet Cadillac responded

Hi, thank you for taking the time to leave us feedback about your experience with us. We were doing our best to follow up with you this morning. We are an extremely busy dealership, with limited staff. Please be kind to the ones who show up for work each day. We wish you the best in your future services elsewhere. Have a good day.

Mar 27, 2023

Robgonzalez097 responded

You did nothing other than pawn off responsibility and blamed me for being upset.

Mar 27, 2023

Myrtle Beach Chevrolet Cadillac responded

That is incorrect. We understand that you were upset, but we were not even given a chance for resolution. If there is further need for discussion, feel free to call and speak to our service manager. Have a good day.

Mar 27, 2023

Robgonzalez097 responded

You never offered a resolution. You stated over and over that your cameras showed nothing. Then when I asked what we do next, you again stated that your cameras showed nothing. How else would anyone take that? Again you offered no resolution. Or offer to repair. The only thing you ever stated was that your cameras showed nothing. Once again, pawning off the blame.

December 08, 2022

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The Myrtle Beach Cadillac dealership has friendly and knowledgeable sales consultants with thorough service and a great selection of vehicles! This is my first Cadillac experience and it was fantastic. More

by Linda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rex Harding, Cameron Herndon

Dec 12, 2022

Myrtle Beach Chevrolet Cadillac responded

Linda, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 19, 2022

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Employee Rating

The people I dealt with are really friendly. The process was fast and easy. Thank you Mr. Flores! More

by Nanda1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fernando Flores , Kensley Chapman, Becki Holmes, Tony Madden

Jan 23, 2022

Myrtle Beach Chevrolet Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 27, 2021

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Employee Rating

I honestly wish I could give 0 stars. Worst experience EVER! We were charged $800 to supposedly fix a coolant leak and our car was there for one single night. When we got it the next day, 3 pairs of sungl More

by GatorGirl97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Jessie McKnight

Sep 28, 2021

Myrtle Beach Chevrolet Cadillac responded

Thank you for your feedback. I have on record that our service manager did speak with you and also attempted to reach your husband. We tried on multiple occasions to rectify the coolant issue. We actually were waiting on a call back from you to discuss options. We checked our video surveillance in regards to your concern of glasses and a knife - there was no indication of theft while in our possession. We do our best to provide the best service to all of our customers.

Oct 01, 2021

GatorGirl97 responded

Actually, we had to call multiple times just to get in touch with the service manager. There was no mention of getting compensation for the issue that was not even fixed while the car was in your possession. I believe the service manager mentioned us bringing it in but why would we? So we could pay another $800 and risk even more of our items going missing? No one even tried to ask for a description of the items and we were told the only people with access to our vehicle were your employees. I literally took pictures of the items and where they were because we put them in the console and glove box just to ensure they’d be safe and out of the way and they STILL ended up stolen. Going back to the dealership was obviously not an option we wanted to do unless we were assured a free service considering our previous experience with you guys was one I would not want to repeat. It was a waste of our time and apparently a huge waste of our money.

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