Samantha Ortiz
Samantha Ortiz at Fette INFINITI
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Samantha Ortiz | Page 2

Front Desk Receptionist

Fette INFINITI

1137 U.S. Route 46 East
Clifton, NJ 07013

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4.9
22 Reviews
4.9

22 Reviews

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22 Reviews of Samantha Ortiz

February 23, 2023

Dealership Rating
Employee Rating

I was in contact with Deven for quite some time before I came to the dealership for a new lease. He helped me every step of the way and Juan gave me an unbeatable price. More

by BREANNA.DUXBURY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 24, 2023

Fette INFINITI responded

Breanna, we are happy to hear that our staff was able to get you into the vehicle you were looking for at the price you wanted. It was a pleasure serving you as a customer.

November 14, 2022

Dealership Rating
Employee Rating

I am very happy with this dealership. They were great to work with when I originally bought my car and very efficient and friendly whenever I’ve brought it in for service. More

by GMa Patti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexa Quirk, James McNally

Nov 14, 2022

Fette INFINITI responded

Thank you for taking the time to leave a positive review. We look forward to seeing you again.

September 17, 2022

Dealership Rating
Employee Rating

Sam Ortiz has always greeted me with a smile and friendly disposition all the times I have taken my car in for service. She’s knowledgeable, honest, always helpful and Fette Infinity is lucky to have her on More

by mikeyork1980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: James McNally

July 20, 2022

Dealership Rating
Employee Rating

Gabriel finance manager is the Best all about helping people. Thanks a lot ya 1 More

by IFOYE9
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alexa Quirk, James McNally, Gabriel Sanchez , Julio Sanchez, Charles

Jul 21, 2022

Fette INFINITI responded

Thank you for taking the time to leave a 5 star review. Our staff appreciates hearing great things from their customers.

April 19, 2022

Dealership Rating
Employee Rating

Great team, go above and beyond to help you. One of the few dealerships who will provide you with a loaner rather than have you wait if they anticipate a delay. They really respect your time More

by Sandy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Julio Sanchez

Apr 20, 2022

Fette INFINITI responded

Sandy, we are so happy to hear that our staff went above and beyond to provide you with an excellent experience. It was a pleasure serving you as a customer and look forward to seeing you again.

February 24, 2022

Dealership Rating
Employee Rating

I purchased a 2019 Infiniti Q60 in February of 2022 and the sales man told me that the vehicle took regular gas. I found out that was a lie. I also called him back and said I was interested in bringing the More

by CHANEL803
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Villegas, Daniel Fette, James McNally, Gabriel Sanchez , Alex Albisani, Zachary Heinz, Julio Sanchez, Jonathan Schatzberg

Feb 25, 2022

Fette INFINITI responded

Thank you for taking the time to provide your feedback. On behalf of the dealership we do apologize for the unsatisfactory experience. We'd like the opportunity to speak with you. Please call us at (973) 320-7508.

July 21, 2021

Dealership Rating
Employee Rating

Thanks everything was solved. The process is always fair and no pressure. Have recommended family and friends to them and they feel the same way More

by Heudy24k
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Alexa Quirk, James McNally , Julio Sanchez, Don’t remember

Jul 22, 2021

Fette INFINITI responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us warranted a 2-star review and on behalf of the dealership we do apologize for the unsatisfactory experience. We'd like the opportunity to speak with you. Please call us at (973) 320-7508.

Jul 23, 2021

Heudy24k responded

Thanks everything was solved...

January 30, 2021

Dealership Rating
Employee Rating

I enjoy coming to fette infinite to get my car serviced I will not go anywhere else they don't have you sitting for long hours they tell you what you but needs to be done they send you an email or text and l More

by tee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Alexa Quirk, James McNally , Gary Mattis, Phil Occhino , Julio Sanchez

Feb 02, 2021

Fette INFINITI responded

Thank you for the positive five-star review, Tee! We're so pleased to hear you had a great experience at our dealership. We truly appreciate your kind words and look forward to working with you again in the future!

November 03, 2020

Dealership Rating
Employee Rating

This was my first service, so just an oil change. But it was easy, fast & I saw COVID precautions taken. The people both on the phone and whom I interacted with while there were pleasant. More

by ALEXGINEBRA
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Alexa Quirk , Julio Sanchez

September 25, 2020

Dealership Rating
Employee Rating

Great service and friendly staff. After a horrible experience with another Infiniti dealer in NJ, they were available to replace a flat tire on short notice and worked directly with the insurance comp More

by DINA016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Alexa Quirk, James McNally , Gary Mattis, Phil Occhino , Julio Sanchez

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