Samantha Hanlein
Samantha Hanlein at Salerno Duane Ford
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Samantha Hanlein | Page 2

Service Advisor

Salerno Duane Ford

245 Broad St
Summit, NJ 07901

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5.0
21 Reviews
5.0

21 Reviews

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21 Reviews of Samantha Hanlein

September 29, 2023

Dealership Rating
Employee Rating

Informative and quick service. The team did a great job in taking care of me and my vehicle More

by WVILLANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 29, 2023

Salerno Duane Ford responded

Your feedback means the world to us! Thank you so much for sharing your experience!

August 21, 2023

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Employee Rating

Very friendly and accomodating. Informed me abount the situation of my car while I was waiting More

by delianaguit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2023

Salerno Duane Ford responded

Appreciate you taking the time to review us and share your experience!

June 12, 2023

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Employee Rating

Customer service representatives were extremely helpful. They went above and beyond and helped resolve an issue with my extended warranty. More

by Patrickxedwards
Service Price Transparency
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Recommend Dealer
Yes

May 15, 2023

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The people that I have dealt with at the Ford Service department are always professional and courteous. They are always helpful and answer all of my questions. More

by N H
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Heather Nicastro

May 22, 2023

Salerno Duane Ford responded

Thank you so much for your 5 star review! We appreciate all of your wonderful feedback!

May 10, 2023

Dealership Rating
Employee Rating

Very easy process to get service for my vehicle. The online scheduling calendar was easy and flawless; I showed up at the agreed-upon time and they took my car immediately. Did the service while I w More

by SteveW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2023

Salerno Duane Ford responded

So happy to hear that we were able to make your service experience such a good one! Appreciate all of that great feedback! Thank you for taking the time to review us. :)

May 01, 2023

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The staff at Salerno Duane are very professional and attentive to their customers. I have never had any complaints and the service has been quick. The staff have always made sure I understood everythi More

by Rivera Family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Heather Nicastro

March 23, 2023

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Employee Rating

Salerno is always ready to help and they are very professional and courteous i have been going there for years keep up the good work More

by STEVEWYRWA
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Baccaro, Heather Nicastro, Carrie Howard , Steven Sosunov

March 23, 2023

Dealership Rating
Employee Rating

Great service, very polite and always willing to help. Schedule maintenance is easy to set up. More

by Jams Perez
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Heather Nicastro, Carrie Howard , Steven Sosunov

February 28, 2023

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Employee Rating

I don't do this but you won't leave me alone untill i right something so theres your 15 words More

by PAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Heather Nicastro, Carrie Howard

February 17, 2023

Dealership Rating
Employee Rating

Wonderful sales experience. Would recommend to anyone looking to purchase a new or used car More

by lyndon06
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Heather Nicastro, Carrie Howard , Franklin Reynoso, Jimmy Sosunov, Sal Zebardast, Geo Salvador

Feb 17, 2023

Salerno Duane Ford responded

Thank you for your business and for sharing your experience! Truly appreciate it. :)

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