Sam Six | Page 2

Justin and Sam at my auto Subaru service were very helpful and went above and beyond to help with our 22 outback wilderness starlink issues. Subaru starlink tech support could not resolve the issue. I helpful and went above and beyond to help with our 22 outback wilderness starlink issues. Subaru starlink tech support could not resolve the issue. It was a bit of a pain to drop the vehicle off 2 separate occasions but the service dept at my import made the experience less of an inconvenience. Keep up the good work. More

by cdavis31 Verified Customer Verified Customer

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They make you feel like you've been a life long customer and friend when you drive in for the first time. They clearly care that their customers are pleased with their service. and friend when you drive in for the first time. They clearly care that their customers are pleased with their service. More

by KENKOLK Verified Customer Verified Customer

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Love this dealership. Great customer service! Clean and comfortable waiting area with beverages! Everyone is soooo nice and so accommodating. I will always be one of you Great customer service! Clean and comfortable waiting area with beverages! Everyone is soooo nice and so accommodating. I will always be one of your customers. Thanks for doing such a great job! More

by catherinelinst Verified Customer Verified Customer

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Went here for the 1st time, since we have had issues at the Grand Rapids dealership. The people we met here were very nice. The issue is that when we got our car back it was filthy. Oil a and grease on t the Grand Rapids dealership. The people we met here were very nice. The issue is that when we got our car back it was filthy. Oil a and grease on the door, steering wheel and drivers seat. Had to buy leather cleaner for 20 dollars to get it off. Tried contacting the manager many times, and left voicemails, but no response. Cannot go back to a place that treats a car that way. Update, the manager did call me back after posting my review. He seems like he is genuinely concerned about dealing with the issue. We will see, if we choose to give them another try. More

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Everyone is friendly, knowledgeable and helpful. Everything is done in a timely manner. the waiting room is very comfortable with nice amenities. Everything is done in a timely manner. the waiting room is very comfortable with nice amenities. More

by amandahopkins84 Verified Customer Verified Customer

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The staff is wonderful and goes above and beyond to make sure I’m taken care of. They do quality work everytime. Even if I’m frustrated with my car needing repairs they are patient and listen and really car sure I’m taken care of. They do quality work everytime. Even if I’m frustrated with my car needing repairs they are patient and listen and really care about my concerns. Thank you Justin and Sam for all you did to get me taken care of. You are a blessing. More

by NANAKIMC4703 Verified Customer Verified Customer

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Cars can be stressful The staff in the service department diminished the stress. They were clear and answered my questions. department diminished the stress. They were clear and answered my questions. More

by evinkm Verified Customer Verified Customer

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Prompt, friendly service even though very busy in service area. Completed service in a timely fashion and sent texts of progress and a completion phone call. Ella was awesome! Thanks! area. Completed service in a timely fashion and sent texts of progress and a completion phone call. Ella was awesome! Thanks! More

by damselmiss91 Verified Customer Verified Customer

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First experience with Subaru Service staff changed our long established policy that you just don't take the car to a dealership...cuz they overcharge and create issues that don't exist. We will never tak long established policy that you just don't take the car to a dealership...cuz they overcharge and create issues that don't exist. We will never take our Impreza to any but My Auto. Everyone was so kind and absolutely "can-do" about everything. I've never, ever said "Gee, that was fun" about a repair experience...your people are nothing short of wonderful, welcoming, attentive...just great and...absolutely fun! Special thanks to Heather who made us feel really special and cared for in every detail. We love our Subaru and our wonderful, expert support team. More

by mriters Verified Customer Verified Customer

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excellent subaru sevice. had a pothole damaged tire that the dealer replaced on the spot. very competitive pricing and fast and easy. always a good experience at my auto. had a pothole damaged tire that the dealer replaced on the spot. very competitive pricing and fast and easy. always a good experience at my auto. More

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