Sam Dias | Page 2

I wouldn’t buy a car anywhere but thru Chambers. Outstanding service, professionalism, and customer experience. They always exceed my expectations! Outstanding service, professionalism, and customer experience. They always exceed my expectations! More

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Went to get a service at Herb Chambers MINI. The service was fast and Sam and Theo were extremely patient and communicative. I am very happy with the experience and will definitely continue to g The service was fast and Sam and Theo were extremely patient and communicative. I am very happy with the experience and will definitely continue to go here for any of my car needs! More

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They are always courteous and appreciative of my time. Although repairs and maintenance here are a bit expensive, I leave with confidence that my car has been serviced by people who know what they're doin Although repairs and maintenance here are a bit expensive, I leave with confidence that my car has been serviced by people who know what they're doing and are honest with me about how I should proceed. More

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Great and fast service! Sam was amazing. Definitely will come back to service my mini. Sam was amazing. Definitely will come back to service my mini. More

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Friendly and efficient customer service. Quick and full support for needed repairs. Care was ready at the time promised. Quick and full support for needed repairs. Care was ready at the time promised. More

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Let’s start from the beginning. I have an appointment for an oil change. That’s the service required pop up in my mini. So because I will be in Boston, I have decided to go for the I have an appointment for an oil change. That’s the service required pop up in my mini. So because I will be in Boston, I have decided to go for the service at Herb Chambers mini of Boston. And one of my friend also recommended to go there. My appointment was today 09/08 at 10am. I got there. They took my car, plugged the key in the computer and then gave me 2 pieces of paper and told me to go to see the service advisor. So I went to the front and met with Samuel Dias. This when all of the xxxx up xxxxs happened. I sed down less than 10 seconds this guy start to throw numbers at me without even asking me what kind of car do I have because I guess he had that to pieces of papers. And I was confused at this time and I was trying to explain to him that I purchased this in May of 2023 and my car is brand new. There’s no way all of this problems coming up right now. He told me I need a brake fluids. I need all four breaks pads change and I might need a rotors. No hesitations oh all of this might come up to over $1000. And I was in shocked, and I was trying to explain to him again that my car is brand new and maintenance services should be free up until 32,000 miles, I bought it from Toyota why all of this problems happening right now, and this man having a the audacity to tell me to go back to the dealer that I bought it from and talk to them. He is totally disregard what I was telling about my car. And you know what xxxxed up thing is that the information that he had on that piece of paper it’s not even my information it was someone else information someone else car with 55,000 miles on it. I wasted my time go back-and-forth with this appointment because I left the dealer. I was the one to find out that the paper is not even my information so I have to go back. Service advisor. Don’t have no xxxxing clue what they were doing so y’all sitting there with a different person’s information and y’all still want to get money out of me. People that work there and the whole dealership is a bloodsuckers. Y’all care about nothing but money, y’all don’t care about what customer service is, y’all don’t care about nobody’s feeling but money. I will never step foot back in there ever again. I will take my business elsewhere, which is I did I bought my car from a different dealership because y’all are nothing but a puppets. More

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excellent customer services! It is such a great and pleasant experiences in this dealership. Highly recommended. It is such a great and pleasant experiences in this dealership. Highly recommended. More

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Mark is a joy to work with I have enjoyed his assistance and humor for many years.. He makes sure no unnecessary work is done and what is done is on a timely basis. assistance and humor for many years.. He makes sure no unnecessary work is done and what is done is on a timely basis. More

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Sam was terrific with letting me know the status of my car, which had been flooded in the recent rains. The team followed a protocol to dry out my car and saved it from being determined a "total". I was car, which had been flooded in the recent rains. The team followed a protocol to dry out my car and saved it from being determined a "total". I was very pleased with the effort and work. More

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They know their stuff; and they are very nice people too. They always have your interest at heart and never try to get you to fix things that don't need fixing in your Mini. They always have your interest at heart and never try to get you to fix things that don't need fixing in your Mini. More

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