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Salena Dalerio
Refer Me
105 Reviews
Dealership Experience
3 yrs, 3 mos
Industry Experience
3 yrs, 3 mos
Languages Spoken
English
105 Reviews
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105 Reviews of Salena Dalerio
Verified Customer
Helpful 
October 19, 2023
The service manager Scott is a major pain to deal with if you can even get him on the phone. He is rude and unprofessional. This dealership LOST the engine to my vehicle being repaired and caused extreme del you can even get him on the phone. He is rude and unprofessional. This dealership LOST the engine to my vehicle being repaired and caused extreme delays. Apparently a transport company had taken it to Atlanta by mistake. This is Kia's mistake btw. However, we were made to foot the bill for the rental out of pocket, and when asked, Scott says "that's just the way it is", "we arent going to help you there". Two weeks prior I spoke to Scott on the phone and he said "The engine is being put in the car" Later we find out this is a lie; the engine hadn't been put in the car yet. This has all happened TWO MONTHS after the car was damaged. It took two months for them to start repairs. It has been nothing but lies and run arounds from everyone here. Shop elsewhere. More
by joshuamjames6
Other Employees Tagged: Scott White, Raquel Maynard, Chris Crawford
October 16, 2023
efficient service from serena and the service team, without a doubt I will always be servicing my vehicle with kia without a doubt I will always be servicing my vehicle with kia More
by Libravo2009
Other Employees Tagged: Scott White, Raquel Maynard, Chris Crawford
October 10, 2023
I received excellent customer service. I was welcomed immediately when I came into the service area. I was explained in detail what I received and was pleased with the service. Thanks Unio I was welcomed immediately when I came into the service area. I was explained in detail what I received and was pleased with the service. Thanks Union. More
by toddmeade65
October 05, 2023
Picking up the car was fine despite the extremely long service process. Only disappointment was the detail of my insurance fate for the only covered one of my back seats and one floor mat where glass is b service process. Only disappointment was the detail of my insurance fate for the only covered one of my back seats and one floor mat where glass is broken instead of just detailing the whole car. I do look forward to Kia getting these break ends under control so hopefully it can be the amazing dealership it once was when I first purchased in Concord. More
by lpurvis27
Other Employees Tagged: Salena Dalerio
October 04, 2023
My car was in the shop for 85 days with no loaner car and the service manager was very rude when I checked on the status of my car and about a loaner. Was told four to six weeks for an engine repair that was the service manager was very rude when I checked on the status of my car and about a loaner. Was told four to six weeks for an engine repair that was covered under warranty. Very displeased all around about how this was handled. More
by ashswebb
September 25, 2023
The service is hands down phenomenal, the staff is awesome, kind and patient all the time. The facility is always clean and stocked with complimentary beverages. awesome, kind and patient all the time. The facility is always clean and stocked with complimentary beverages. More
by msmoni.rich
Other Employees Tagged: Brandon Jolly, Brandon Patterson, Michael Reed, Scott White, Carlos De Los Santos
September 17, 2023
The trying to upsale everything and get you to do things that are not needed at the time are annoying. I had just bought the vehicle three months before, I shouldn’t need a tire rotation that quick. that are not needed at the time are annoying. I had just bought the vehicle three months before, I shouldn’t need a tire rotation that quick. More
by Crystal Ivey
Other Employees Tagged: Brandon Patterson, Antavius Allen, Brittany Shepherd
