Sal Sciarrino

*****Let me preface by saying this service center is fine, they will probably perform your service... probably. But read ahead if you are a critical person who cares about attention to detail.**** Do fine, they will probably perform your service... probably. But read ahead if you are a critical person who cares about attention to detail.**** Do not trust this service center to take care of you if you love your car beyond it being a mode of transportation, and know that Sal Sciarrino is an angry, depraved, ignorant macho man and overall disgusting human being. He is the quintessential inhumane dealer/service center boss. Right off the bat, my request for the service advisor (Priamo) to look into a rear creaking sound during acceleration and downshifting was DENIED. Reason? "Comeback". To those who don't know a comeback is when service is performed but the problem comes back. First of all the car is under warranty. it's their obligation to help the customer, especially considering the issue was never addressed. They took the car in to see if they could reproduce another issue I had and I noticed it said car wash. ****I adamantly told him don't wash my car**** he acknowledged by telling me "I see you don't want anyone touching your baby". Great. Of course they did wash my car. Not only was it a horrible wash but they completely butchered my paint. My paint was VIRGIN. 2 car washes done by professional caring hands, and several maintenance rinseless washes done by myself. The car is now covered in swirls head to toe, dense, concentric circles of horror. I managed to eacalate to meet the Director. Mr. Sal Sciarrino, big shot Mr Macho man, Submariner waving, X M riding testosterone drenched Sal the Pal. Make way for Senor "I took time out of my day to come down here for you" Sciarrino. He was nasty and had a gigantic ego. He denied my car has the scratches as indicated in my photo. He refused to come see the car under sunlight, he told me I bought the wrong color car, he had no reading comprehension so he wasn't even aware he had the story wrong regarding my diagnostic request denial, he made a cringey comment after I directed a request to his service manager Besa (Who was calm and courteous by the way) He said "SHE WORKS FOR ME!!" YIKES! He told me he doesn't scratch cars, that he washes 100s of cars a day. He actually sctaches 100s of cars a day. His car wash protocol involves NO suds, DIRTY nylon brooms, and NO water pressure. A recipe for disaster. He said he's been washing cars for 25 years. He's been scratching cars for 25 years. He took his grubby disgusting hands and dragged it across my hood to clear dust and dirt. If he knew anything about cars, and specifically car paint he would know that's exactly how swirls occur. But doesn't, because hes a sad amateur, a pencil pusher that can talk the talk but can't wash a car aiiyaaaa. He was a mad man. He told me to leave the car with him so he can fix it. Why would I let him take a rotary to my clear coat if he can't even wash the car? That's makes no sense. Compounding is an art, and Sal couldn't identity an artist if Michelangelo himself walked through the doors. Eventually I got in contact with the general manager and Vice president of Island Auto and they did right by me. They offered to contribute to my repairs from a trained professional and for that I give respect for recognizing that Sal is a useless mongrel. Hopefully he got a stern talking to. And hopefully he knew at the time that an an idiot like myself wouldn't give up so easily. I implore everyone to recognize Sal for what he is. A very sick person, a very immature person, a person who has no regard for other human beings. He should lose his job as the director of a service center. The Island Auto group is probably a fantastic Auto group, one they will become even more supreme if they ever kick Sal to the curb. He's not worthy of the position. I can do a better job than him...and I'm an idiot. I rear my case. Island Auto group gets 5 starts Sal gets nothing. Because he is nothing. He's a pathetic service provider. Stay away from Sal. More

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Came for an oil change, left with a friendship Good customer service is hard to come by at dealer service centers, but that's not the case with Cecilia at Island Toyota. She is both extremely knowledge customer service is hard to come by at dealer service centers, but that's not the case with Cecilia at Island Toyota. She is both extremely knowledgeable about your vehicle, honest about what you really need, and truly exemplifies what excellence in the industry looks like. I would not trust anyone else with the management of my vehicle's service history, and I'm lucky to have made a good friend along the way. More

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Extremely rude, and disrespectful to me. Sal cursed at me in front of customers and threw my paperwork at me all because I answered his question by telling him they were 40 minutes late for my scheduled appo in front of customers and threw my paperwork at me all because I answered his question by telling him they were 40 minutes late for my scheduled appointment time. He then called his boss, whom I had been in contact with because they kept me waiting for hours on a previous service appointment, and lied, saying I had yelled at him. I have never dealt with such dishonesty, incompetence, and rudeness before. Island Toyota, after wasting my time, and ruining any confidence I had that they could repair my car in a timely manner, offered to come pick it up at my house, fix it, and drop it off. I declined their offer, because Sal was so unhinged, I didn’t feel safe entrusting my vehicle, and by extension my family’s safety with him. Island Toyota has not done anything to address Sal’s behavior, but they apologized to me and attempted to sell me a new car. No thanks. I will be taking my business elsewhere and registering complaints with Toyota all appropriate licensing agencies. More

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I had appointment for an oilChange. I was taken care of I had appointment for an oil Change. I was taken care of and out in one hour !My car was washed to bootSuper Job see you in 10,000 miles. I had appointment for an oil Change. I was taken care of and out in one hour !My car was washed to bootSuper Job see you in 10,000 miles. More

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excellent customer service special Lorena. lam so happy because this first time I fell setcifed at service of my car. Lorena is the best. thanks a lot. this change my experience . I had bad ex lam so happy because this first time I fell setcifed at service of my car. Lorena is the best. thanks a lot. this change my experience . I had bad experience with sales but very satisfied with customer service More

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Good customer service. Look for Sal the Manager he solve my problem with the car. The advisor Cecilia is a litle rude be aware of her. Look for Sal the Manager he solve my problem with the car. The advisor Cecilia is a litle rude be aware of her. More

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