Sal Giordano | Page 12

Visit, Purchase, Repeat! I have been going to Malouf Ford/Lincoln since 2008 and just leased my forth vehicle from them. Every person that I have ever dealt with has been noth I have been going to Malouf Ford/Lincoln since 2008 and just leased my forth vehicle from them. Every person that I have ever dealt with has been nothing less than excellent. From the professional sales staff to the courteous service personnel this place is 5 star. A real class act! More

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Leaking power steering Aside from the fact that it took one week to completely repair my Lincoln Town Car the experience was as suspected from a dealer. I found the service Aside from the fact that it took one week to completely repair my Lincoln Town Car the experience was as suspected from a dealer. I found the service department to be well run and professional., in fact I was escorted into the service bay to observe one of the problems, the leaking power steering. The repair required 3 different parts which were not in stock which I found odd but understandable since my car is over 10 years old. Sal Giordano kept me informed on progress and also spent considerable time on the telephone with my warantee company. Overall I would recommend the dealership and service department. They do as well as most other dealerships I have delt with over the years, car dealerships are basically all the same. They sell new and used cars and service them, they have huge overheads and staff plus they must make a profit so they will go only as far as it is financially benefical to their bottom line. More

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The service department stinks! I bought a new F-250, 6.7dsl in 2013. I decided to have Malouf do all the scheduled and warranty service. What a mistake! Over the last three y I bought a new F-250, 6.7dsl in 2013. I decided to have Malouf do all the scheduled and warranty service. What a mistake! Over the last three years and almost 90,000 miles not one time was the service experience anywhere close to being pleasant. I introduced myself to Sal the truck service writer and Jerry the service manager when I scheduled my first oil change. That was the last time I ever saw them smile. A simple oil change and tire rotation was the last straw! They tried to tell me they rotated the tires even though the brake dust that was on the front rims was still on the front rims! I made an appointment for 8am and wasted 4.5 hours for an oil change and tire rotation! I will tell anyone who asks to avoid Malouf! More

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On my 6th leased car from Malouf!! I just leased my 6th car from Malouf. . Dino JR is truly amazing. When I pull away in my new car I always feel comfortable with my choice. The tra I just leased my 6th car from Malouf. . Dino JR is truly amazing. When I pull away in my new car I always feel comfortable with my choice. The transition from car to car is always a pleasure there. I wouldn't go anywhere else!! More

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Excellent Experience!!!!! I cant begin to thank this dealership for the way they handled my new tuck buying experience. Due to the excellent choice in ordering they had exactly I cant begin to thank this dealership for the way they handled my new tuck buying experience. Due to the excellent choice in ordering they had exactly what I wanted in stock. My new 2015 Lincoln MKC is awesome! A special thanks for having Don Brown running with my transaction was second to none. My salesman Bill Forsythe knew the product inside and out! I wouldn't buy another ford or Lincoln from anyone else. The staff including Dino.Dino Jr and service manager Gerry are also the best in representing Mr Malouf. I cant thank them enough. Gerry has a service department full of talent including John Sawyer a true master at troubleshooting vehicles. His skills are the best I have seen and Im a technical tradesman! Scott,Sal ,Marie and Joe are a great asset to the service department as well. Thank you Mr Malouf!!! More

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Very Very Disapointed Hi I have dealt with this dealer for years and never felt good about the service or customer service. At this point I will never go back there. I alw Hi I have dealt with this dealer for years and never felt good about the service or customer service. At this point I will never go back there. I always feel that they are ripping me off and there attitude is abysmal. The service techs can't confirm or verify important issues on visits. I am so disgusted with this place that I am willing to pay more somewhere else rather than go back there. More

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I live in East Brunswick NJ, 11 miles from Malouf ford North Brunswick. I took my 04 Navigator to the Malouf Ford service center at US 1, North Brunswick NJ around the 20th of Nov 2013 for Suspension prob North Brunswick. I took my 04 Navigator to the Malouf Ford service center at US 1, North Brunswick NJ around the 20th of Nov 2013 for Suspension problem, Side mirrors repair & replace back bumper. After almost 2 weeks and several calls to Sal to get repair updates. I called Sal on Dec 04, 2013 and he finally informed me that I could come pick up the car, I paid about $5,500.0 but my car was worse than when I brought it into Malouf. The suspension/shocks were not raising and the car was bouncing as I drove. About 6 miles on Rt 1 the check suspension light came on (first time ever). My wife & I turned round & returned the car back to Malouf. My wife picked the car up on Dec 19th and same thing happened about 4 miles from Malouf on Rt 1 (bouncing & check suspension light came on). My wife returned the car to Sal again and was written up again for same suspension. On Jan 09, 2014 I called and Sal said the car was ready, I drove with my wife from E. Brunswick to Malouf. I test drove within the dealership & the car was same- bouncing. I went back to Sal & requested a mechanic (Ricca Joseph) come take a test drive with me and he confirmed same. Sal called me on Jan 17, 2014 and said the suspension compressor was faulty and that I would be billed about $600 more. I requested that the car be fixed first which Sal agreed to....that Malouf would replace the compressor test same & call me. Today is Jan. 21, 2014 & Sal has not called with any updates whatsoever. I am used to calling to check up on the repairs since Sal does not call, even when he promises to call he fails and does not see a need to apologize either. It is about 63 days now that Malouf Ford Service center has had my '04 Navigator for repairs to no avail. I won't wish this quality of service on anyone. More

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Cannot trust this dealership for ANY service repair, too many times they gave myself and friends FALSE repair information that would have cost us hundreds of dollars! They are more concerned with making mon many times they gave myself and friends FALSE repair information that would have cost us hundreds of dollars! They are more concerned with making money then looking out for the customer. More

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I have been buying vehicles at this dealership for the last ten years and have always gotten a good deal whether buying or leasing. Don Brown and his sales team are professional and honest. Frank Colonna, last ten years and have always gotten a good deal whether buying or leasing. Don Brown and his sales team are professional and honest. Frank Colonna, my sales person for the last few years knows the stock and the all of the new electronic gadgets, especially the MY Touch/Sync Systems. There is no hard selling of extras at the closing. Sam Iskander does the closing paperwork pleasantly and efficiently. I have never had a service issue. It is easy to get an appointment and the work is done right the first time at a fair price. More

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The place is like family to everyone who visits. Whether it's sales or service, the environment is very professional and relaxed--and that's when it comes to both the Malouf representives AND the customers. it's sales or service, the environment is very professional and relaxed--and that's when it comes to both the Malouf representives AND the customers. Everyone is greeted the same way, and everyone is treated like they're the most important customer of the day. I was there for some scheduled service, as well as an upgrade to my 2011 Ford Explored Ltd. My Sync. Gerry, Scott, Sal and all the techs are always top notch and did an outstanding job. They even gave me some documents that explained the benefits of the My Sync upgrade! Having just bought a 2013 Ford Fusion Titanium from the new Grandpa Don and Dino for my son, I visited them to share our great experience with the car. We laughed about how we haven't seen our son since he got his "wings." If you're in the market for a new Ford or Lincoln, or are unhappy with the service you are currently getting on your car, pull into the Malouf Ford Lincoln dealership and say hello. I promise that your experience will be just like mine and everyone else's who does business with them. More

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