SUSAN BOTTORF
SUSAN BOTTORF at Victory Toyota of Brook Park
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SUSAN BOTTORF | Page 3

ASSISTANT SERVICE MANAGER

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

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4.5
180 Reviews
4.5

180 Reviews

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180 Reviews of SUSAN BOTTORF

March 15, 2023

Dealership Rating
Employee Rating

The service was good and timing was perfect for my schedule and they put everything in detail what I needed More

by msfrancine64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2023

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us

March 14, 2023

Dealership Rating
Employee Rating

Good efficiency Pleasant people I was well informed. I love coming to Toyota to relax & know my car is being well taken care of More

by pjdyourk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2023

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us

March 14, 2023

Dealership Rating
Employee Rating

good people good service good attention to detail. quality dealership clean neat and comfortable surroundings More

by dlikavec1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2023

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us

March 13, 2023

Dealership Rating
Employee Rating

Sam Ibrahim is a stellar salesperson. He kept me informed all the way through on my delivery date and was able to get me the beautiful Lunar Rock color on my new Rav4XLE. He was so patien More

by LBYERS1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 13, 2023

Victory Toyota of Brook Park responded

Thanks for the 5 STAR review, Sam works very hard to make sure that you were kept informed as you waited for you vehicle to arrive. Please let us know if there is anything we can help with. We'll look for you in service for the complimentary Toyota Care maintenance program!

March 13, 2023

Dealership Rating
Employee Rating

Joe Rogers is the best service advisor in the greater Cleveland area, probably the best in Ohio. More

by DEMEX720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2023

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us

March 12, 2023

Dealership Rating
Employee Rating

Like the appointment system implemented by the dealership. Personnel very courteous and helpful. Great location. More

by THETIMEKEEPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier

Mar 21, 2023

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us

March 10, 2023

Dealership Rating
Employee Rating

Professional service, excellent communication, polite and friendly staff, and work completed in a timely manner. Very satisfied. More

by BJ5552555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2023

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us

March 09, 2023

Dealership Rating
Employee Rating

Fantastic service! Great employees! I will not take my vehicles to any other service facilities! More

by LSassel12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2023

Victory Toyota of Brook Park responded

Thank you for the business, It wonderful to hear that you were treated so well.

March 06, 2023

Dealership Rating
Employee Rating

Excellent experience all around! Was in and out in a timely fashion. The service I received was top notch! I LOVE METRO! More

by ChilliChungusLover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2023

Victory Toyota of Brook Park responded

Thank you for the business, It wonderful to hear that you were treated so well.

March 06, 2023

Dealership Rating
Employee Rating

Service was handled smoothly. Susan Bottorf was my concierge the entire process. The shuttle service was also timely and pleasant for pick up and drop off. More

by TPMCKEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2023

Victory Toyota of Brook Park responded

Thank you for the business, It wonderful to hear that you were treated so well.

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