Ryan Eckberg | Page 9

On Monday my wife, Christie, and I went to Concordville Nissan with the intention of purchasing a Pathfinder. We I got to the dealership close to 6pm while my wife showed up around 7pm. We found a 2010 P Nissan with the intention of purchasing a Pathfinder. We I got to the dealership close to 6pm while my wife showed up around 7pm. We found a 2010 Pathfinder that Christie loved. Sadly we were not able to make a deal at that time. Ryan Eckberg told us that he will sumit the deal to the bank the next day and let us know what he found. At around 1pm on Tuesday Ryan called Christie with a new deal and she agreed to it. She offered to give him a Credit Card deposit over the phone since she was at work and couldn’t get there until 6pm. Ryan told her that there were 2 other people looking at the vehicle. She said she will get there at 6pm and Ryan said he will put her name on it and have the sales rep, Marq Taylor, to get it cleaned and ready for delivery. When Christie pulled into the dealership at 6:01pm she was told that the Pathfinder that she fell in love with was sold. Marq also said that he did not know she was coming in at that night. Ryan acted disappointed and concerned. She looked at other things for about an hour but did not find anything she liked. Ryan promised her that he will work on something and get in touch with her on Wednesday. He mentioned that he will give her the best deal that he could. While we were in the dealership on Monday we considered leasing a new Pathfinder and Christie found one that she was very interested in. Ryan called Christie today with “Great News”. He got her approved for a Pathfinder lease on the one she really liked. I reviewed the payments that she was quoted and called Ryan to get the final details since the lease deal was very similar to the one we did not like on Monday. Ryan told me the MSRP, selling price and invoice price. I was not happy with the selling price so I asked why he couldn’t give us the car for invoice. He told me that he could not do that. When I asked why he told me that he could sell that car for MSRP anytime. I asked “But, how many people did you piss off yesterday?” Ryan then in turn got very angry with me and told me that I can purchase a vehicle elsewhere and he didn’t want my business. He then proceeded to hang up on me. In my career I had sold cars before and I now work in customer service. That is no way to treat a customer. I know that selling a vehicle at invoice is not going to kill a dealership and according to their web page they have 40 new Pathfinders on the lot. I also know that with a huge inventory like Concordville has there is a huge overhead and it is beneficial to move vehicles. Also, I was always under the impression that a verbal agreement is good and even binding. We were asking them to hold the car for 5 hours. Not overnight or for a weekend, 5 hours. Ryan mentioned that he called Christie at work at 5:15pm to tell her that the car was sold but in reality Christie received his voice mail this morning at work which was time stamped 5:40pm. At that time she was already making her way to the dealership. I am very upset with the way we were treated and Christie is very disappointed because she fell in love with the Nissan Pathfinder. Luckily, there are other Nissan dealers in the area and other car manufacturers in the area. We will be doing our car shopping elsewhere, the only “great news” I really received from Ryan. Also, I suspect when another dealership hears about the way we were treated at Concordville they will probably bend over backwards to do right by us. More

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I purchased a used car here in November 2011. As spring arrived, it became apparent that I had been sold a car with a broken air conditioner. When I called to work it out I was shuffled over and over betwe arrived, it became apparent that I had been sold a car with a broken air conditioner. When I called to work it out I was shuffled over and over between staff members & never given an answer. The service department could not produce a compressor reading from when they guaranteed the car was in working order and admitted that "the guy who checked it out probably just turned on the A/C and it blew cold.." (in November, of course it did...). Once I was finally told to deal with the General Manager he refused to even try to return any of the 7 calls placed to him by me and my family. I am now saddled with the bill for a new A/C compressor on my 2007 hybrid car. I have tried every possible means of compromise and friendly resolution to no avail and to my detriment. More

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