Ryan Botica | Page 6

Very happy with our experiences Toyota of Naperville is our favorite dealership. We have bought used, certified Toyotas from them in the past, and have used their service department Toyota of Naperville is our favorite dealership. We have bought used, certified Toyotas from them in the past, and have used their service department since 2012. This was our first time purchasing a new vehicle there. Our sales specialist, Ilene was friendly, helpful, understanding and very patient with us as we went through each step of the process. Each staff person with whom we worked (Ryan, Dave and Rich) answered our questions and helped us, working within our financial needs. We will definitely recommend this dealership to our family and friends in the future. More

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Next best thing. Nice personnel Alain Vilma gives you the best service. Eddie and Ryan are great to work with they help you a lot. I feel lucky that I deal with Alain. Nice personnel Alain Vilma gives you the best service. Eddie and Ryan are great to work with they help you a lot. I feel lucky that I deal with Alain. More

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WE WERE LIED TO & DECEIVED !! This started back in May 2019. My wife & I stopped in to buy a new Camry XSE. I asked the sales manager Ryan Botica that I'd like to deal with him dir This started back in May 2019. My wife & I stopped in to buy a new Camry XSE. I asked the sales manager Ryan Botica that I'd like to deal with him directly and he agreed & said not a problem. When we arrived at the dealership and walked in some saleswomen rushed up as I asked for the manager and proceeded to walk us to her desk. I repeated that I would like to deal with the manager Ryan directly. After I said this to her she was offended and then started to give us a nasty attitude.We had to wait about 15 minutes and then finally we looked at the vehicle we agreed to purchase. We had to come back later to finalize the deal. As we were leaving the pushy saleswomen got in the vehicle & then proceeded to accelerate very rapidly driving directly over two speed Bumps. She had to be doing about 15-20 MPH at least. The thumps were extremely loud as she slammed this brand new vehicle over the speed bumps. We explained to Ryan what we witnessed how the saleswomen drove the vehicle and that we were no longer going to purchase that vehicle after the way it was driven over the speed bumps. Ryan apologized half halfheartedly and then we decided after some back-n-forth discussions, Ryan placed an order for a brand new vehicle for us. I kept in touch from early June about every 2 weeks on vehicle update & Ryan would respond " the vehicle was due to be built Aug 16th & delivered to dealer about 7or 10 days later ". Two weeks before Aug 16th I texted Ryan for an update on the vehicle build schedule, Ryan responded " vehicle is still on schedule for Aug 16th ". Now on Aug 16th I texted & called Ryan inquiring about the build completion and delivery schedule. After 4 hrs Ryan calls me & tells me the vehicle I ordered was sold 2 weeks ago. Now keep in mind I had been communicating 2 weeks before and Ryan stated the vehicle was still on build schedule for Aug 16th. I was Blatantly lied to & deceived not only with the delivery but also with the payment and price for the whole 4 months from this dealership. I was offered a payment by Pat O'Brien the GM. They offered to bring a car from 70 miles away & I refused because I wanted my new vehicle with less than 5 miles on it. We took the payment they offered us for the frustration & grief we went through and went on our way. After a few days trying to find another vehicle & getting more frustrated my wife contacted Mr. O'Brien and asked to speak with the Owner. This is when Mr O'Brien sent us a vindictive nasty email informing us that we are not welcome at any of the Dan Wolf dealerships, Toyota,Lexus,Chevy. Now keep in mind we were courteous and polite the whole time and this is how Mr O'Brien responds after the lies & deception we went through by telling us were not welcome & threatening us with the Police if we show up at any dealership. Well Mr O'Brien, we will NEVER, EVER !! PATRONIZE any Dan Wolf dealership after your VILE email. We also will be filing a complaint with Toyota corporate about your deceptive, deceitful practices. Apparently Mr.O'Brien was offended because we asked to speak to the Owner. Dan Wolf the owner has not reached out to us at all to discuss this. I have all emails & text message communications with this dealership & I have attached some pics of the text correspondence with Ryan Botica. More

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Great experience. Salesman was excellent and professional. Dealer worked with us to get the price we wanted. Our salesman (Jorge Munoz-Vazquez) was professional and a gentleman who didn’t revert to “hard sell Dealer worked with us to get the price we wanted. Our salesman (Jorge Munoz-Vazquez) was professional and a gentleman who didn’t revert to “hard sell tactics. “ He went above and beyond to make it happen for us and was the main reason that we decided to purchase a Toyota. Overall it was about as good of an experience as one could have while buying a new car. A+ More

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