Russ Silverstone | Page 22

Wonderful Customer Service My family & I have been dealing with Flammer Ford of Spring Hill for years. This time, I was interested in getting a hybrid car. Steve Duffy assiste My family & I have been dealing with Flammer Ford of Spring Hill for years. This time, I was interested in getting a hybrid car. Steve Duffy assisted me. We looked at several vehicles. I test drove a 2013 Ford Fusion Hybrid. Steve was extremely helpful. He handled the paperwork, including getting my car insurance switched over, for me. He reviewed the car's features with me & arranged for a co-worker to go over them in depth with me the next morning. I was able to take the car home that night. The next morning, Steve greeted me & had Anna show me all of the features. This included getting the Sirius satellite radio activated & my cell phone hooked up for hands free use. I cannot say enough about the excellent customer service I received from everyone at Flammer Ford. Thanks so much! More

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Dave Vilar was very professional, courteous and hardworking Dave worked tirelessly to get the vehicle of our choice....the color we wanted and the package and accessories. The whole process from selecting a Dave worked tirelessly to get the vehicle of our choice....the color we wanted and the package and accessories. The whole process from selecting a vehicle thru final signing and driving away with it went smoothly and seamlessly....a great experience. Russ Silverstone was "dogged" in his determination to get us the vehicle we wanted. Thanks for his help too. I think Dave Donovan works in finance now...we signed the lease papers, etc., with him. More

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Not So Bad!! Actually excellent! Very Professional, courtious, and helpful. It was difficult to let go of my old vehicle of 10 years. They made it easy and painless! Ron was open t Very Professional, courtious, and helpful. It was difficult to let go of my old vehicle of 10 years. They made it easy and painless! Ron was open to allowing me to look at and drive any vehicle I wanted. He did a great interview to find out and ensure that I was not overshooting my budget. He and Russ worked with me to get to a payment that I was comfortable with and that I was okay with. Thumbs up to both of them for caring and taking the time to get it there. (although it did not take that much time) I knew where I needed to be pricewise and payment wise and they went there with me. There was no muss and mess and I can say that for the first time ever it was fun buying a car! I did not feel the presure and pain that i have felt in the past. These guys are good and they are fairly no nonsense. There waranties are awesome, loaner cars if necessary, and they want to work with you on your level. Thanks guys! I will be back! I found my dealership. More

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Our 4th satisfied purchase at Flammer Our recent purchase at Flammer Ford was our 4th at this dealership. Because of our previous experiences at this location, we eagerly approached the Fl Our recent purchase at Flammer Ford was our 4th at this dealership. Because of our previous experiences at this location, we eagerly approached the Flammer team to provide us once again with a vehicle that met all of our expectations. Dave Vilar and Russ Silverstone exhibited their high standards to ensure our satisfaction with our choice. Once again, their efficiency, professionalism, and expertise were evident every step of the way. More

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Will work to get you the vehicle you want Both Dave Vilar and Russ Slverstone were excellent to work with from beginning to end. There was difficulty locating the specific model I was looking Both Dave Vilar and Russ Slverstone were excellent to work with from beginning to end. There was difficulty locating the specific model I was looking for, as every dealer they contacted to send it, responded that the vehicle had just been sold. The following business day, the closest they were able to locate was the model I wanted but with more features, so they sold me the vehicle for the price we had agreed on without up-charging me for the difference. Great guys - would be very happy to work with them again. More

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New car purchase Employees were all very helpful and friendly. Buying on the internet is by far the best experience I have had in buying a car. Flammer Ford's internet Employees were all very helpful and friendly. Buying on the internet is by far the best experience I have had in buying a car. Flammer Ford's internet gurus, Art Goldman and Nate Whitefield, were a pleasure to do business with. Both were very friendly, very knowledgeable and a pleasure to deal with. All other staff members, especially Jeff Miner, were very friendly and made the buying of a car a very satisfying experience. Thanks guys!!! More

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A Xmas Tale Working with Anna Maria Psihas in the Sales Department toward purchasing my 2014 Focus was an enjoyable experience. She was extremely capable, effici Working with Anna Maria Psihas in the Sales Department toward purchasing my 2014 Focus was an enjoyable experience. She was extremely capable, efficient, helpful and a welcoming personality! Even took time - AFTER the dealership closed for their holiday celebration - to sit with me in the new car.....programming in essential functions which we hadn't had an opportunity to do the day before. That's Customer Service!!! Thanks, Anna!!! And a very Merry Xmas to you all. Carol Stellato More

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Great experience It was our first time buying from Flammer Ford. Anna Psihas and the Flammer Ford Team have great customer service. Flammer Ford gave us the best car It was our first time buying from Flammer Ford. Anna Psihas and the Flammer Ford Team have great customer service. Flammer Ford gave us the best car buying experience by having a very friendly, caring atmosphere with no pressure. Thank you Anna More

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Bought a Ford My BMW was 22 and it was like losing a good friend. Dave was very good about not pressuring me to buy and he showed me several options. He made the ex My BMW was 22 and it was like losing a good friend. Dave was very good about not pressuring me to buy and he showed me several options. He made the experience quick and easy and although I will really miss my old car I am very happy with my new Ford More

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It was nice and pleasant, no high presure. Dave Vilar and Russ were excellent. They explained everything. Dave was answered all my questions. I will send any one I know to your dealership. Dave Vilar and Russ were excellent. They explained everything. Dave was answered all my questions. I will send any one I know to your dealership. More

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