Ross Annenberg

From start to finish, Carol and Ross made the process of buying a car a breeze. Accommodating, responsive, professional - I couldn’t have asked for a better experience. buying a car a breeze. Accommodating, responsive, professional - I couldn’t have asked for a better experience. More

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Before finding Jeff Ricard and MetroWest Subaru in 2009, I dreaded buying a new car. I'd do my research to narrow my choice of cars and add-ons, if any, and determine what seemed to me a fair price. At the I dreaded buying a new car. I'd do my research to narrow my choice of cars and add-ons, if any, and determine what seemed to me a fair price. At the dealership--whether Honda, Toyota, or VW, to name brands we bought before Subaru--I invariably encountered high pressure tactics, a negotiation dance that usually included the sales person having to clear prices with their sales manager, and occasionally me getting up t o leave to prompt a lower price. And once the price was agreed, the finance person came after me. Jeff Ricard and MetroWest were entirely different. Most recently, in December 2023, problems with our 2010 Outback convinced me it was time for a new car to go along with our 2019 Outback. I talked with Jeff, who set me up with Ross Annenberg, another friendly, low-key, knowledgeable sales person. Feeling we didn't need another Outback, I was interested in the Forester Sport. Jeff gave me a price for one configured pretty much the way I wanted, and which I knew from on-line research rated a "great deal" from True Car and a take the deal recommendation from Edmunds. Ross then gave me the keys and let me go off on my own. After test driving the car myself, I drove it home to get my wife's opinion. She noted a few features that were important to her that the Sport lacks, for example, memory seats and dual zone air conditioning. That led us to the Forester Touring. Back at Metrowest, Jeff found a Touring elsewhere in New England in the color combination we wanted and with the extras we wanted, for example, interior and exterior auto-dimming mirrors, and without anything expensive that we really didn't want. He quoted a price that, again based on my on-line research, I knew was a good, or perhaps great, deal. He also, when I first talked to him about getting a new car, offered a generous amount in trade for our 20210 Outback. Even if I could have done very slightly better somewhere else, and I'm pretty sure I couldn't have done much better, that wouldn't begin to substitute for Jeff's and Ross's ability to make buying a car a low pressure, pleasant experience. Also, considering that this was at the end of t he year--I took delivery on December 30--and the dealership was very busy the entire week, I appreciate the fact that they didn't waste my time or make me wait around unnecessarily. This even was true of finance. I was unsure until almost the last moment whether to pay all cash or finance a small portion of the price. Jonathan Kent worked patiently and diligently with me so that, when my wife and I came to MetroWest to sign papers on December 29, everything went as on time and without a hitch. More

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I really appreciated the direct and honest but kind approach of everyone we worked with. Carol was the reason I even decided to make the trip, Ross was knowledgeable and patient with me, going through approach of everyone we worked with. Carol was the reason I even decided to make the trip, Ross was knowledgeable and patient with me, going through the math multiple times so that I understood it and didn’t go home feeling tricked, and finally John was very helpful explaining the optional packages. Noone was pushy, we took 4 hours, including a quick trip to the bank in Natick mall, but it was absolutely worth it. I got a good price on my old car, and nice savings on the new one. More

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An excellent dealership with sales and service that are top notch. Highly recommend to new or existing buyers. top notch. Highly recommend to new or existing buyers. More

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I don’t usually write reviews but my experience with MetroWest Subaru Natick was second to none. Being a single mom car shopping for her son’s first vehicle, I knew I wanted something reliable and safe MetroWest Subaru Natick was second to none. Being a single mom car shopping for her son’s first vehicle, I knew I wanted something reliable and safe but just the thought of the whole car shopping thing had me quite apprehensive… i just have to share with you the experience has left me exhilarated !!! From the very first contact with Carol T. , I knew I was in great hands. Her responsiveness, knowledge, and understanding of my needs immediately put me at ease. She then put me in the hands of Ross A and Chris Sargent and the deal went seamless! No bull, no pressure, fair deal, and a VERY happy customer !!!! Thank you MetroWest Subaru Natick !!! More

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Awesome service, during and after purchase, highly recommend, everyone was very easy to work with recommend, everyone was very easy to work with More

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We bought a new Subaru Crosstrek with Ross and couldn't be happier. Ross was very patient with us while we were deciding on what car to buy and answered our questions promptly. Despite the shortages going be happier. Ross was very patient with us while we were deciding on what car to buy and answered our questions promptly. Despite the shortages going on, Ross was able to allocate a Crosstrek for us and managed the entire delivery process quickly and effectively. More

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Patrick was very helpful with the whole process. I purchased my first car at the dealership and I would definitely recommend the place to anyone. purchased my first car at the dealership and I would definitely recommend the place to anyone. More

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