Ron Riggins

Loyalty? Not at this dealership. I have purchased 3 vehicles from them beginning in 2016. Took my vehicles there for service! Loved my service advisor. Apprec Not at this dealership. I have purchased 3 vehicles from them beginning in 2016. Took my vehicles there for service! Loved my service advisor. Appreciated my salesperson which is no longer there but turnover there is high so it is what it is! About a month ago I went in there to get my oil changed on my vehicle and decided that I wanted to look at upgrading possibly to an SUV or a truck. I looked at a few things on the lot while waiting for my vehicle and let the service advisor know that I was in the market to trade it in and possibly get something new. MyToyota Care ran out and he encouraged me to replace that with a package of three oil changes for $200. Not a problem, but I did mention to him that I may be trading the vehicle in. Not a problem he says will just refund it back if you decide to go to another vehicle. I came back a few days later and wanted to look at a truck that I had saw online. I was wanting to look for a sales person who could help me since the person we have used in the past is no longer there. I walked up to the counter and said give me your best sales person, and Dalton says that’s me. We talked a little bit. He was very nice and was excited to help me look for a vehicle. So attentive and kind when they are trying to make a sale. I appreciate that until they don’t then the attitudes and demeanor changes. I was very upfront with them when I came into the dealer on what my car was worth. Based on the number should they take it in and sell it on the lot, sell it at auction and or if I sold it to Carmax what they would be giving me. They refused to lower the price on the Tacoma and lowballed me horribly on my car. They knew it. I explain to them that we need to meet in the middle of this is not acceptable. They were trying to just take my car for as little as possible and sell me a car for as much as they could. He went back and worked his magic with the man behind the glass and they came back and told me no we’re not budging, so this isn’t probably for you today, but keep us in mind. They knew I was working with someone n the business and my numbers were dead on! Sure the don’t have to do a deal with me! But to be so dismissive and rude was very disappointing. Dalton and Cooper didn’t even acknowledge me when I was getting ready to leave. I could go on and on and on, but the point being is in today’s market, you would think they would be willing to be kind to a Customer who has been with them many years and more importantly, don’t dismiss them because I don’t like the number they gave me. There must’ve been 15 salesman standing around and not one of them had a customer just Cooper and Dalton that was me. I will never recommend them to anyone again and I highly recommend that you do your work before going to the dealership. There are too many others out there. That will not treat you that way. I know because I found one and bought my brand new 2024 from another in town! Cooper reached out to me just the other day to see if I was still interested. I text him back and let him know how I felt rude, unkindness, and proving to me that, unless you buy a vehicle with them, you are nothing. As for the refund of the oil package that I bought. I’m still playing games with them. The finance manager told me that I needed to bring in my payoff letter from Toyota before they could refund me my oil change package. Yet I have the receipt and everything that show that I bought the package for them. They would not refund my money. I contacted Toyota financial they told me the dealer had a copy of the pay off letter. We called the other day to see if they would just use the one they have they told us absolutely not that we would have to bring it in. This is just a Bunch of garbage. Do not take your business there and God forbid if you don’t agree with their pricing or buy a package that you need a refund on how that’s gonna turn out. I am still waiting for my $200. I’m sure it’s going to take months. More

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This dealership is horrible and I do not recommend them. They sold a brand new Highlander with only 1 key fob to my father who does not speak English very well, they’ve given him the run around for months n They sold a brand new Highlander with only 1 key fob to my father who does not speak English very well, they’ve given him the run around for months now stating they’re sending him one. Now they’re saying the vehicle only comes with 1 key fob. I purchased my Highlander at Camelback Toyota and I got 2 keys. This seems like they’re discriminating and taking advantage of people who do not speak English very well on top of being elderly. More

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Outstanding Dealership Just wanted to give out a Big Atta Boy to Rusty Anderson an Rick Bombara for helping me an my granddaughter upon purchasing her 2016 Toyota Corolla. B Just wanted to give out a Big Atta Boy to Rusty Anderson an Rick Bombara for helping me an my granddaughter upon purchasing her 2016 Toyota Corolla. Been doing business with Big Two for quite a long time an they really made her car buying experience very simple an explained all the details. I believe she will be doing business with these folks for car purchases in the future. Also big shout out to Service Department (Jason Briggs Service Mgr.) an his team More

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Need education Just spent three hours of my time for nothing. After finding a car we liked we inquired about it. We were told there was a 100,000 warranty so we proc Just spent three hours of my time for nothing. After finding a car we liked we inquired about it. We were told there was a 100,000 warranty so we proceeded to test drive, haggle, run our credit, and wait around for the process to be completed. After emptying our car and another thirty minute wait we started to sign our lives away. At this point, now 10pm, we are told there is no warranty and we can tack one on for an extra $50 a month. Had we been told this BEFORE driving the car we would never have gone through the long process wasting our time and the staff members. Our sales guy was new and because the car we liked wasn't a Toyota it was not certified and no warranty included which he didn't know. He was extremely nice and felt really bad. I blame managers and owners for pushing sales people out to sell without proper training. Very disappointing because in working with him I would have gone back and referred people had the deal been successful. Now instead I will be telling people to avoid this dealer because it's not "up front" everything as they repetitively told us. More

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Hands down the best car buying experience I have ever had. The staff there is incredible. Well done and a big Thank-you to all at Big Two! had. The staff there is incredible. Well done and a big Thank-you to all at Big Two! More

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I was very impressed with my overall purchase experience. Jaime Castillo was very professional and knowledgeable in addressing my questions about the trucks we test drove. After I made the decision to purcha Jaime Castillo was very professional and knowledgeable in addressing my questions about the trucks we test drove. After I made the decision to purchase the 2013 Toyota Tacoma Ron Riggins was very helpful in assisting with the negotiation of the sale price, explaining my payments options, and answer all my questions regarding the overall purchase of the vehicle. This was the best experience I've had in purchasing a vehicle and would definitely refer others to your dealership. Jaime Hernandez More

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