Ron DaSilva | Page 2

Very Disapointed!! I bought a Certified 2017 Acura RDX from Acura of Avon, the drive home was horrible the car was shaking and every time I went over bumps it had a horr I bought a Certified 2017 Acura RDX from Acura of Avon, the drive home was horrible the car was shaking and every time I went over bumps it had a horrible clunky sound and it felt like my tires wanted to come off and I noticed that the passenger side mirror blinker cover was broken, I called the finance manager the next day and told her about it, they took the car for service and when the car was returned to me it still had the same problem. Acura of Avon has a 10 day exchange policy which states that if your not satisfied for any reason with your pre-owned vehicle you can bring it back and you can exchange it for any vehicle of equal or grater value, which I did and they failed to honor it, instead I was told that I had to put more money down for the other vehicle. I was also charged 2,000 dollars for an extended warranty that I didn't need because the car had a 7 year 100,000 thousand miles power train warranty already included. The car was taken to service for the second time. I also noticed that I was never given a copy of the 182 Point Inspection Checklist and a copy of the purchase order at the time of purchase so I emailed the finance manager to send them to me and noticed that my signature was forged on the inspection checklist. I also tried to reach out to the general manager Ron DaSilva and he quickly transfer me to someone else and did not speak to me. They were very nice but the way my situation was handled was unacceptable!!!! More

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My fourth MDX The sales, business, and service teams are tops. I know that being a repeat customer brings some special treatment sometimes, but they all left Me de The sales, business, and service teams are tops. I know that being a repeat customer brings some special treatment sometimes, but they all left Me dealing like I was dealing with close friends or even family members. Having worked in a service industry I value special customer service. Ron D and his whole team ensure that you are treated with a high level of professionalism, courtesy, and integrity- and add to that a true personal touch. Acura makes a quality product and at Acura of Avon back that up with sales and post sale quality. More

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Don’t buy extended warranty!!!! See my review on yelp from Sally f. They have owed me money on a warranty for three months and been a run around—- even though caregard sent them a ch See my review on yelp from Sally f. They have owed me money on a warranty for three months and been a run around—- even though caregard sent them a check! Said they sent to bank.... bank never received. What a scam. More

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Greg Leonard makes dealing with Acura a pleasure Been doing business with Acura for 12 years and keep coming back because Greg Leonard makes the experience a pleasure. Not only does the buy or lease Been doing business with Acura for 12 years and keep coming back because Greg Leonard makes the experience a pleasure. Not only does the buy or lease go smoothly but the attention given to setting up the car and time taken to explain the new instruments is well done. Whenever we have any questions at a later time, we get the same kind of treatment. More

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Great Used Car Purchase Experience The team at Acura of Avon did a terrific job for us. Mario, Tom, Ron and Nissa were all great to work with. Everyone did their best to be informativ The team at Acura of Avon did a terrific job for us. Mario, Tom, Ron and Nissa were all great to work with. Everyone did their best to be informative and helpful. Even though the used vehicle we purchased was not an Acura they made us feel like valued clients. I would be happy to business there again anytime. More

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attention to detail, great service Staff there is great. Attention to detail, great service. Ron, Jonathan and Steve were a nice team to deal with. They spent a considerable amount o Staff there is great. Attention to detail, great service. Ron, Jonathan and Steve were a nice team to deal with. They spent a considerable amount of time with us ensuring we were familiar with the new model changes that would be important while using the vehicle and helped us with the electronic setup. We have always received a very good deal with great ongoing service. Highly recommended. More

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Excellent Dealership Staff Is Friendly & Knowledgeable. All around A++ dealership. From the minute you arrive you feel welcomed and know they are eager to please. Custome Staff Is Friendly & Knowledgeable. All around A++ dealership. From the minute you arrive you feel welcomed and know they are eager to please. Customer for life. More

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Purchase a new vehicle I have owned Audis for the past 12 years and traded in my 4th Audi for the Acura RDX and very happy with it. Glad I made the switch to Acura. Excell I have owned Audis for the past 12 years and traded in my 4th Audi for the Acura RDX and very happy with it. Glad I made the switch to Acura. Excellent sales staff, very knowledgeable of vehicle and not pushy. Will return to dealership to buy my next vehicle. Had a great and friendly experience with the staff: Tom, Ron, and Nissa, they were all excellent and very helpful. Thank you guys for everything!!! More

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Excellent product, and sales approach. Leased a 2015 TLX. Great product, price and sales team approach. Felt like the sales team cared about me and my investment. Not just selling me a car. Leased a 2015 TLX. Great product, price and sales team approach. Felt like the sales team cared about me and my investment. Not just selling me a car. More

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This is the 3rd car we have purchased from Acura of Avon and we could not have been happier. I have always done all my service here and the service department is so friendly and so accommodating! I had hone and we could not have been happier. I have always done all my service here and the service department is so friendly and so accommodating! I had honestly considering getting a different kind of car and we went back to Acura and I loved my 2006 MDX so much and it was such a great SUV, we went back and I fell in love with the new MDX. I have already told so many of my friends how awesome this dealership is! More

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