Ron Baron | Page 4

Excellent Eddie Laguana is THE Best sales consultant . . We felt comfortable our experience talking to Eddie Laguana he helped us out and he is funny too a bi Eddie Laguana is THE Best sales consultant . . We felt comfortable our experience talking to Eddie Laguana he helped us out and he is funny too a big plus . Eddie got William into a very nice pre owned Ford Truck fast that William has wanted . Thank you so much Eddie Laguana . Want a great sales consultant go to Eddie .Very Happy customers. Love Five Star ford . More

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I bought my first new Ford in late November 2013 with 4 miles on it. Shortly after buying it I noticed that the transmission didn't shift quite right when cold so I took it in for service... no big deal - miles on it. Shortly after buying it I noticed that the transmission didn't shift quite right when cold so I took it in for service... no big deal - new car, can expect some minor issues. This was with around 250 miles or so. The tech found that the transmission was improperly filled from the factory (no idea how much - they wouldn't tell me), but I was told they topped it off and all was golden. The VERY NEXT morning the transmission started acting up again. I called Ron immediately and let him know that it was still acting up, but since we were expecting a major ice storm I didn't take it right in. After the storm had cleared I took it in again for them to look at and this time I was told "we can't feel anything wrong" AND "they all do that". Which is it?? I have now driven several other new 2014 Fusions identical to mine and guess what? NONE of them "do that". Not one. The problem with the transmission is now getting much worse - enough so that I don't trust the car enough to take it on an upcoming business trip - the ENTIRE reason I bought the car. Where it used to simply "hang" between 2-3 gear, it now falls into neutral for a couple seconds before sliding into third gear. Its gotten bad enough that my wife noticed it from the passenger seat. I personally believe the transmission was damaged by the low fluid level and that the dealer knows it. I also believe that they are hoping that I will accept a broken car and just "go away". Very disappointed with Five Star Ford. More

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They did an oil change, recall and updated my sync on the vehicle in such good time and also did a car wash! Ron called me when it was done, I didn't answer so he called back about 1/2 hour later to make sur vehicle in such good time and also did a car wash! Ron called me when it was done, I didn't answer so he called back about 1/2 hour later to make sure I got the call. Thanks Ron Baron for your help. More

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We've recently moved back to N. Richland Hills. We were driving our Edge and a message came on saying our SD navigation card was faulty. Since we were driving to Disneyland the next day, this was an were driving our Edge and a message came on saying our SD navigation card was faulty. Since we were driving to Disneyland the next day, this was an immediate problem. We drove into the Ford dealership. (We lived in Houston when we purchased the car, but had bought our Explorer from Five Star years before.) The gentleman who came to our window saw the message and right away went for Ron Baron. Ron immediately gave us the feeling he was concerned about our problem. (Even though the place was full of cars needing servicing before Christmas travel.) He investigated and worked a few minutes. He could have insisted we leave the car for a couple of days, but didn't. He assured us they would do everything they could to get us on the road with a working navigation system. When things he tried didn't fix the problem, he brought in another employee, Jonathan Pankrez. We recognized Jonathan, who had helped us when we bought our Explorer. Five Star service was so exceptional then, too. Jonathan worked at finding a way to help us. He was persistent and refused to give up. He was professional, knowledgeable and extremely personable. But maybe his greatest trait was he cared. Thanks to that, we didn't have to miss a day of seeing our granddaughter meet Cinderella. These two men should be trainers of all your employees. We were impressed. Wayne and Dianne Carroll More

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