Roman Smith

Everyone did very well and was very patient. All my questions were answered with details and all the features were explained to me for my benefit. It was nice to get the car set up with Brook. S All my questions were answered with details and all the features were explained to me for my benefit. It was nice to get the car set up with Brook. Semsa was so helpful to me on deciding between a Ridgeline or Tacoma. I love my new Ridgeline! More

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We have had excellent service. The CRV was bought by my 85 year old mother. She has been impressed with the patience and support shown to her. The CRV was bought by my 85 year old mother. She has been impressed with the patience and support shown to her. More

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Damon was extremely helpful in answering all of my questions (which were plentiful). All my expectations were met and exceeded in many ways. I felt he was honest and was not trying to pressure us into questions (which were plentiful). All my expectations were met and exceeded in many ways. I felt he was honest and was not trying to pressure us into making a purchase. More

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Reason for rating - FRAUD Found a 2018 Honda Accord EX online for this dealer - out of state but within the realm of driving (about 3 hours). Contacted the dealership. I indicated that I would not be able online for this dealer - out of state but within the realm of driving (about 3 hours). Contacted the dealership. I indicated that I would not be able to come down on a weekday that it would be Saturday. I reached out again because I had questions and received on responses. On Saturday my wife and I arrived to test drive the car. The car is for my wife she test drove it first. She indicated she liked the car. We dropped her off. I drove the car. While driving it I noted to the salesman Roman it felt like the car skipped while accelerating. He said that he didn’t notice it. My wife and I spoke privately about what she liked and didn’t like about the car. We decided to purchase. Our asks for the car were that it get a front alignment because it was pulling left. Additionally, there was a corner of the front bumper that was not snapped in. While we were waiting for the paperwork the car was taken to have the bumper looked at and the alignment. The bumper came back as a more significant issue than simply snapping it back in. This required some negotiating to receive a discounted cost and we fix it later. It took four hours to close the deal on a cash transaction. We went out to get the car. Where we were confronted with two more negative impressions. It turned out there was one key fob for the vehicle and not the two Roman said they did when asked during the test drive. $200 oops. The second was the passenger door would not unlock and couldn’t be opened. Another delay while the dealership figured out what was going on. I was told the actuators had a delay in them. The locks appeared to be working and didn’t present as a problem on the drive home. The drive home was mostly uneventful. Mostly because I noticed the alignment had NOT been completed. Monday I scheduled to have the car taken in for service at my local Honda Dealership - Andy Mohr Honda for a new key fob and programming. I also scheduled to have the engine skip diagnosed because I felt it happen again over the weekend. The service was scheduled for today (Thursday). On Tuesday I attempted to remote start the vehicle for and found the remote start wasn’t working. When I checked it in this morning I asked for that to be diagnosed as well. I wasn’t overly concerned because this was a CPO vehicle and I had the remaining new car warranty and Honda Care Used Car Warranty after that. From worse to worse. The remote start was quickly traced back to a malfunction of the rear door actuator which disables the remote start. The engine skip was traced to engine misfire. Hmmm. They ask to run another diagnostic for it and I said okay (again because I had a warranty). The results come back the engine has a bad head gasket. I go from inconvenienced to furious - not at Andy Mohr but at Honda World. I am furious because I am not a novice on automobile mechanics. It isn’t likely Honda World inspected the vehicle and missed a bad head gasket. I suspect one of two things are true. Honda World knew there was an issue and committed fraud by certifying the car hoping it wouldn’t be caught before it was off the lot and Honda Care’s problem or the service technicians are completely incompetent and did actually miss the malfunction. There wasn’t a check engine light to alert anyone. I’m furious but keep it in check and ask Andy Mohr to go ahead and get the parts ordered. We’ll schedule to bring the car back for the repair. Before I’m down the road I get a call asking me to contact Honda Care. I was close so I stopped back at the dealership. The agent said Honda Care needed me to call for a statement because it had only been 5 days since I purchased the car. They called back declining the repair before I got there. Fraud was confirmed. There was a service note for coolant fouled plugs during the previous service. Honda Care wants the car returned to seller for repair. What is more than furious? More

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Roman was great and we bought our CRV Hybrid in record time! Dorottya was great and got us acclimated to our new SUV fast! time! Dorottya was great and got us acclimated to our new SUV fast! More

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All the staffs we have interacted with have been friendly and easy to work with. and easy to work with. More

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I had a great experience working with Roman Smith and the rest of the team with Honda. They made the process very easy. Thanks again!!!! rest of the team with Honda. They made the process very easy. Thanks again!!!! More

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Great dealership responsive staff and friendly service would recommend to anyone looking for a car would recommend to anyone looking for a car More

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Roman was great to work with. He went out of his way to make sure we were happy and all our car needs were met. Even came in on his off day. He went out of his way to make sure we were happy and all our car needs were met. Even came in on his off day. More

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Brook was so kind! She was very helpful when showing me tips about my new Honda Civic. I’ll definitely be contacting her if I have any questions. Brook represents true She was very helpful when showing me tips about my new Honda Civic. I’ll definitely be contacting her if I have any questions. Brook represents true customer service! More

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