Rolly Davidson | Page 4

An easy and pleasant car buying experience for me. In particular, Rolly Davidson was kind and engaging making my recent vehicle purchase a breeze. I will gladly work with him for future vehicle purchase particular, Rolly Davidson was kind and engaging making my recent vehicle purchase a breeze. I will gladly work with him for future vehicle purchases. More

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I have been going to Knauz for over 10+ years and was looking forward to finally buying the car I have wanted for a long time. I had an appointment to see the vehicle and purchase it but when I arrived w looking forward to finally buying the car I have wanted for a long time. I had an appointment to see the vehicle and purchase it but when I arrived was informed they had already sold it. I was told I was sent an email regarding the sale. That email was sent 9 minutes before my appointment which was while I was already waiting in the lot to go inside the dealership. Zero communication on their end letting me know someone else was even looking at the vehicle. If I knew that was the case I would have gladly come in sooner to complete the deal. The most annoying part for me is that my salesperson knew this was the car I had been looking for since the beginning of the year. Was told multiple times I was on his "hot list". I understand there is no certainty in the car business, but I know a thing or two about customer service and customer loyalty. Knauz failed and has lost a customer (which I'm sure they don't care about).This would have been my second car from Knauz and I was looking forward to future business as well. Clearly shows how much they appreciate their customers and return business. Thanks a lot! More

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Fantastic Experiences Start to Finish and Beyond FIRST IMPRESSION: Wrote an inquiry about a car through a website, no more than an hour later a sales representative (Rolly Davidson) contacted me and FIRST IMPRESSION: Wrote an inquiry about a car through a website, no more than an hour later a sales representative (Rolly Davidson) contacted me and left a voice message. I showed up unannounced the next day and he still made the time to show me the cars in great detail, no rush, despite having another appointment coming in. Everyone in the dealership was wearing a mask, the place was immaculate and they kept social distancing. Made an appointment for a test drive. TEST DRIVE: Upon arrival Rolly had the cars ready, the keys on hand. Upon my return he went over some details about the cars and answered some questions. He was the right balance between professional and friendly. He really gained my trust. CLOSING: Not pushy, upfront about pricing/discounts, no hidden fees. Fast and to the point but meticulous with every detail. PICKING UP THE CAR: This process in other dealerships takes forever, not at Knauz. I didnt have to wait for Rolly or the business manager to sign the documents. The car was ready and perfectly detailed. He went over some final details and gave me a contact of a person who would provide answer should I have questions later on. FOLLOW-UP: Rolly called the next day to make sure I didnt have questions and to see if I was enjoying the car. I dont think I will go to another dealership after this and I will definitely look for Rolly. More

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Excellent experience with a salesperson who got it all right A few months back my wife had purchased an X3 and over the months seeing her satisfaction made it an easy choice to Knauz. This was my first purchase A few months back my wife had purchased an X3 and over the months seeing her satisfaction made it an easy choice to Knauz. This was my first purchase of a BMW and I knew just who to call. Rolly listened to what my needs were and came up with the absolute best match for me! We looked a few different models and discussed the pros and cons on each one. Taking the time to understand my style as well as my budget; Rolly found me my perfect first BMW! Thank you for truly a wonderful experience! More

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Best auto purchasing experience I've ever had In over 45 years of auto purchases, I have never had such a helpful, no pressure and experienced staff working with me to make the right automobile pu In over 45 years of auto purchases, I have never had such a helpful, no pressure and experienced staff working with me to make the right automobile purchase. Rolly felt more like a very knowledgeable friend during the process than a salesman, Jon was as helpful with the details of the car, and Doug had me out of finance in no time. I highly recommend Knauz and especially the staff I had the pleasure of working with. More

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Thanks Rolly and Knauz, loving my new X5 I’m not always a fan of the vehicle purchasing experience, but Rolly Davidson was fantastic and made the entire experience pleasant, quick and painles I’m not always a fan of the vehicle purchasing experience, but Rolly Davidson was fantastic and made the entire experience pleasant, quick and painless. All of the staff at Knauz was great and very professional. Beautiful dealership. Probably the best dealership I’ve ever been to. Loving my new X5. Definitely in your best interests to go see Rolly at Knauz. More

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By far the best car buying experience I’ve had to date. I worked with Rolly and explained what I was looking for and he found a great match which checked all the boxes within a couple days. The Knauz dealers worked with Rolly and explained what I was looking for and he found a great match which checked all the boxes within a couple days. The Knauz dealership was great. A very relaxed and enjoyable purchase. When I’m ready for my next vehicle I will not bother looking elsewhere. More

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We love our new BMW X1! We recently purchased a Certified Pre-Owned BMW X1 through Karl Knauz. Our sales representative, Rolly Davidson, was very professional and helpful an We recently purchased a Certified Pre-Owned BMW X1 through Karl Knauz. Our sales representative, Rolly Davidson, was very professional and helpful and made the whole sales experience very satisfying. We plan on using Knauz again when our son purchases a new car soon! Thanks so much to Rolly!! More

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Karl Knauz BMW Car Purchase Review Because of our contact with the Client Advisor, Rolly Davidson, we had a pleasurable and satisfying car purchase experience. He was extremely knowled Because of our contact with the Client Advisor, Rolly Davidson, we had a pleasurable and satisfying car purchase experience. He was extremely knowledgeable, courteous, professional, and patient. We originally had a certain car in mind, but after test driving, it was not quite what we wanted. He was most helpful in discovering the right vehicle that suited our style. As experienced car buyers, this was the most pleasant experience we have ever had in purchasing a vehicle. Thank you Rolly! More

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Fantastic experience from beginning to end This is how the car buying experience is supposed to be: FUN & EASY. Rolly had our visits planned out perfectly with no waiting and his full attention This is how the car buying experience is supposed to be: FUN & EASY. Rolly had our visits planned out perfectly with no waiting and his full attention. You will have a repeat customer with Sara and I. Heck, even our 7yr old daughter enjoyed herself. Thanks again Rolly. Don More

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