Roland Felipe
Roland Felipe at Southern Nissan Chesapeake
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Roland Felipe | Page 8

Service Advisor

Southern Nissan Chesapeake

3417 Western Branch Blvd
Chesapeake, VA 23321

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4.9
137 Reviews
4.9

137 Reviews

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137 Reviews of Roland Felipe

May 05, 2024

Dealership Rating
Employee Rating

Great customer service, JOE HELPED ME OUT SO MUCH THANKS JOE. Thank you NISSIA. FOR A GREAT EXPERIENCE More

by tips2323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: M'Tazi Payne , Joe

May 08, 2024

Southern Nissan Chesapeake responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 04, 2024

Dealership Rating
Employee Rating

On this visit I had an issue with my AC and to my surprise my back calipers had seized and Ms.Payne was able to explain everything in a easy to understand fashion and made explained the pricing very More

by TedChaney3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: M'Tazi Payne

May 08, 2024

Southern Nissan Chesapeake responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 04, 2024

Dealership Rating
Employee Rating

People are curious and polite to customers doing their best. prices are fair for repair parts for car. Only I see what’s wrong it service wait time is to long. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: M'Tazi Payne

May 08, 2024

Southern Nissan Chesapeake responded

Thank you for taking the time to provide us with this feedback.

May 04, 2024

Dealership Rating
Employee Rating

The service department only recommends the required service. The video sent made a difference in my decision to have the car repaired. More

by CHERYLWBONNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: M'Tazi Payne

May 08, 2024

Southern Nissan Chesapeake responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 03, 2024

Dealership Rating
Employee Rating

Appreciated the competent and courteous personnel. They kept me apprised of the status and progress of my car More

by sandybill87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: M'Tazi Payne

May 08, 2024

Southern Nissan Chesapeake responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 03, 2024

Dealership Rating
Employee Rating

I always walk out of this particular service center extremely satisfied. Their customer service is outstanding and I've never had an issue with any of their services completed. More

by JSGUZM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: M'Tazi Payne

May 03, 2024

Southern Nissan Chesapeake responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 03, 2024

Dealership Rating
Employee Rating

They were courteous, gave me an estimated time of when my automobile would be ready, but I was happy it took less time. More

by VPUREFOY614
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: M'Tazi Payne

May 03, 2024

Southern Nissan Chesapeake responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 02, 2024

Dealership Rating
Employee Rating

They do not honor 3month /3000 mile warranty. Will not purchase anything from them again. Bought a used Subaru Accent, returned the car one week later and was told I needed to take the car to Su More

by BOLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 02, 2024

Southern Nissan Chesapeake responded

"BOLO" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvcs@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 02, 2024

Dealership Rating
Employee Rating

I have no complaints. I was in town visiting a friend, and this was my first visit and it was great. More

by EUGENIA301223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2024

Southern Nissan Chesapeake responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 02, 2024

Dealership Rating
Employee Rating

Kept me informed with everything. Made sure to give updates and had the work done relatively quick. More

by Jthorne11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2024

Southern Nissan Chesapeake responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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