Rodrigo Venegas | Page 20

Pure awesomeness. Everyone was organized, attentive and professional! They explained everything needed and made for a very pleasant experience. Friendliness, candor an Everyone was organized, attentive and professional! They explained everything needed and made for a very pleasant experience. Friendliness, candor and coordination allowed us not to waste time. More

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Oil change to New Car I came in for an oil change, but couldn’t resist a good trade in deal. Everyone was helpful and friendly in finding the best deal. Thank you! I came in for an oil change, but couldn’t resist a good trade in deal. Everyone was helpful and friendly in finding the best deal. Thank you! More

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The auto review hand off Very through hand off although she did not book the sale she backed up Erika and did a great job. I do want to speak to someone who ideally handles s Very through hand off although she did not book the sale she backed up Erika and did a great job. I do want to speak to someone who ideally handles sales and service to shed light on my total experience. More

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They will destroy your paint in their courtesy washes I have been a customer with Audi Coral Springs for 5 years and even bought a car there in 2013 and was very pleased with the sales experience and the I have been a customer with Audi Coral Springs for 5 years and even bought a car there in 2013 and was very pleased with the sales experience and the subsequent service experience with James; an English gentleman who always went above and beyond the call of duty. Unfortunately, after this recent experience I will NEVER ever ever ever return to this dealership. I purchased another Audi on April 2018 and was disappointed that James was no longer at the service desk. Regardless, I brought in my car on 7/21/2018 to perform an emissions recall. My car had recently been polished with an expensive Menzerna polish and glaze. If you don't know what Menzerna is, look it up. The car was left in showroom condition with 0 swirls and almost surgically clean paint. The service advisor, Rodrigo Venegas greeted me and was courteous so I figured everything was going to be alright with this new service advisor. I requested that the car not be washed because I did not like that their courtesy washes are not touch free and can introduce swirls. He asked me if I was sure because their washes are complimentary. I again repeated that I did not want my car washed. My car was taken to perform the recall and I sat in the nearby couches to observe my car in the service bay. After I while I became distracted on my phone and when I glanced back at the service bay I noticed that my car was no longer there. Fearing that my car had gone in the wash, I again asked the advisor if he had stressed that the car not be washed. He reassured me that he had. However, he rushed into the service bay in a panic and made several calls. My car then magically appeared in the drive bay and he came back and told me the car was ready. I again asked him, "Was the car washed?" He repeated and assured me that it wasn't. I went out into the drive bay to take possession of my car however the car was soaking wet near the trunk, the side mirrors and beneath the doors. I looked closely at the paint and to my horror there were swirls all over the car. I complained to the service advisor and he said that one pass through the car wash would not cause swirls and he "forgot" to tell them not to wash it. He then said that he will get Luan Nuriu, the service manager, to call me to offer me a detail to "buff" the swirls out. I waited several days for a call however received none. I then reached out to Luan and he argued with me about how their car wash brushes do not cause swirls because they are only a few days old and how he has been in the industry over 30 years so he knows what he's talking about (clearly he knows nothing about car detailing). Ultimately after a lot of back and forth, he offered me a voucher for a full detail, which doesn't even come close to what I paid to polish the car in the first place. I also reached out to the general manager, however have not received a call back. Do not take your car here if you value your paint. More

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Great car buying experience Overall great experience. Would definetly recommend. Troy alley was the best!! Friendly Efficient Professional Knowledgeable Dealership clean Overall great experience. Would definetly recommend. Troy alley was the best!! Friendly Efficient Professional Knowledgeable Dealership clean And a free hat topped the deal Thank you More

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