Rodney McNeal

This is One of worst dealerships, Sold me a Malfunction vehicle, just after 2 days of purchase of 2020 QX60 on 10/28/23, drove to my work, on my way an alarm light was flashing say Emergency braking system vehicle, just after 2 days of purchase of 2020 QX60 on 10/28/23, drove to my work, on my way an alarm light was flashing say Emergency braking system unavailable, Parking assist and blind spot monitors were not working I took pictures of it, took the vehicle to the dealership same day, sales person Qamar drove the vehicle for a mile, the light did not came up, said if it comes again bring the vehicle, the light came again after I drove 7 miles, I called the sales person he said bring the vehicle next day he'll arrange the loaner to drop off, when I went that day, the service personnel said the loaner vehicle is not arranged, so I have to bring it in next day, they kept the vehicle for 6 days , didn't fix the issues, gave me the vehicle back saying it was working when I bought the vehicle, they did not honor 7 day exchange policy, 1000 miles / 30 day warranty, sales manager Rodney and Sale person Qamar were dishonest, didn't kept the promise when they sold the vehicle and after. They don't even care about their customers just want to sell what ever vehicle they have, don't worry about letting the customers driving the unsafe vehicle. Noi I regret my decision that I went to this dealership bought a car with dishonest sales team. More

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It was a pleasure working with everyone there at dealership to find a hard to come by vehicle w/options. Called in morning spoke with internet sales who transferred us to a very affable salesman Eri dealership to find a hard to come by vehicle w/options. Called in morning spoke with internet sales who transferred us to a very affable salesman Eric King who did a great job getting us a quote and reserving the car for a test drive and Final sale later that day just as quoted. Very satisfied with Dealership and car. Although Dealer Market Adjustments are common in this area for this vehicle they fell in line with expectations. More

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June 5 was the day that I purchased my new car mr grody was such a pleasure to meet he answered every question that me and my mom had he was very friendly and also very funny I went to three different deal was such a pleasure to meet he answered every question that me and my mom had he was very friendly and also very funny I went to three different dealerships before coming to Koons in mr Gordy helped me find the car that I wanted with an ease that had really excited & happy it was a joy coming to Koons to purchase my car the whole staff was exceptional everyone was friendly and spoke I’m definitely happy I came to Koons More

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i was impressed with the professional way that the deal was done. the salesman was helpful and knowledgeable of every question we had. i would recommend the salesman and the dealership to everybody. was done. the salesman was helpful and knowledgeable of every question we had. i would recommend the salesman and the dealership to everybody. More

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Great buying experience. Great Team, Rodney McNeil (MGR) , Gordy (Sales) and Scott (Finance) The entire process was the fastest and easiest process I’ve experienced. Thank you , Gordy (Sales) and Scott (Finance) The entire process was the fastest and easiest process I’ve experienced. Thank you More

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Worst car buying experience ever. I was told they had a vehicle and when I showed up they had already sold it. They pressured me to try and buy and I get very uncomfortable I wouldn’t recommend this dealer vehicle and when I showed up they had already sold it. They pressured me to try and buy and I get very uncomfortable I wouldn’t recommend this dealership to anyone More

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Excellent experience When you remember your experience a month later and take time to write a review you know the service was great. Rebecca “Becca” was warm friendly & s When you remember your experience a month later and take time to write a review you know the service was great. Rebecca “Becca” was warm friendly & served pumpkin spice coffee. At the end of the transaction I found some serious defects in the leather....no problem Rebecca called the leather wizard and it looks as good as new. I love my Altima! Thank you! More

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GREAT SERVICE I'M VERY SATISFIED BY RICHIE AND KOONS DEALERSHIP. IT TOOK SOMETIME BUT RICHIE HELD IN THERE WITH ME TO MAKE THIS HAPPEN.I AM VERY THANKFUL FOR RICHIE I'M VERY SATISFIED BY RICHIE AND KOONS DEALERSHIP. IT TOOK SOMETIME BUT RICHIE HELD IN THERE WITH ME TO MAKE THIS HAPPEN.I AM VERY THANKFUL FOR RICHIE AND WILL RECOMMEND HIM VERY PATIENT AND NICE PERSON. HE WILL NOT PUSH YOU AND LISTENS TO YOUR NEED AND WILL DIRECT YOU TO MAKE BEST DECISION. More

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Good and Not so good Rodney is good at his job but he needs to stay on top of the gents under him. 1 particular .Above all hes very nice and very good at what he does. Had Rodney is good at his job but he needs to stay on top of the gents under him. 1 particular .Above all hes very nice and very good at what he does. Had issues for over a week getting my (they owe) issues resolved. Finally have an appointment to get this issue completed. Will let everyone know how it turns out when its completed. Rodney keep up the great work and Kelly it was a pleasure working with you. More

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Superb customer service Just bought our 3rd Chevy Equinox at Koons Whitemarsh. Our sales person Buddy was really friendly and answered all our questions like a champ. And Ro Just bought our 3rd Chevy Equinox at Koons Whitemarsh. Our sales person Buddy was really friendly and answered all our questions like a champ. And Rodney who helped us with our financing was so nice that the whole car buying experience was actually enjoyable. I HIGHLY recommend Koons. Be sure to ask for either of these gentleman for a top notch car buying experience. More

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