Rodd Bowman | Page 3

Outstanding Sales and Service I've just purchased my third car and with each purchase the dealership gets better. I gave Wayne a description of the car I wanted with all the optio I've just purchased my third car and with each purchase the dealership gets better. I gave Wayne a description of the car I wanted with all the options and within 10 days he had it located. Within the next few days the car had been inspected by Rodd Bowman and his group and it was pronounced worthy of certifying. Between Wayne and Rodd a date for review and approval and acceptance was agreed and even though it was New Years Eve and the dealership was overwhelmed with those of us that wanted to complete the transaction in 2019, Wayne never lost his patience and the rest of the crew pitched in to help with completing the paperwork and sending me on my way. Larry had all the paperwork completed and was super efficient in closing. It was dark when I left so Wayne suggested I return after New Years so we could complete the review and familiarization. All done with assurances that if more was needed a phone call would satisfy my needs. I've dealt with Rodd and Chuck for almost 10 years and without a doubt they are the primary reason I return when my needs for another car arise. Great guys, and thanks for all the support for all these years. More

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I Purchased a 2017 AMG GTS from Wayne Discus. The I Purchased a 2017 AMG GTS from Wayne Discus. The process was very easy and wayne and the entire staff were a pleasure to deal with I highly recomme I Purchased a 2017 AMG GTS from Wayne Discus. The process was very easy and wayne and the entire staff were a pleasure to deal with I highly recommend purchasing a Mercedes-Benz from Mercedes Benz of Annapolis. More

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Great Customer Service I have purchased 2 cars from this dealership and the reason is, Alex and service center is wonderful to work with! They cherish customer service! I have purchased 2 cars from this dealership and the reason is, Alex and service center is wonderful to work with! They cherish customer service! More

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EXCELLENT CUSTOMER SERVICE Alex Clothier is absolutely the best service manager I have ever had the pleasure of working with. I would like to clone him and have 10 Alex Clothie Alex Clothier is absolutely the best service manager I have ever had the pleasure of working with. I would like to clone him and have 10 Alex Clothiers. More

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Incredible dealership who puts the customer first I have worked with Wayne Discuss for over 15 years and his customer service is the best in the industry. I have recommended Wayne to friends and fami I have worked with Wayne Discuss for over 15 years and his customer service is the best in the industry. I have recommended Wayne to friends and family who have all purchased from him and it is always an incredible experience. Wayne is extremely knowledgeable about the Mercedes brand always make sure you get the right car. In addition, the service side of the business is also exceptional. More

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Great customer service Couldn't be happier with the level of customer service I received at MB of Annapolis. Tommy kept me informed and had my car completed as promised. Bra Couldn't be happier with the level of customer service I received at MB of Annapolis. Tommy kept me informed and had my car completed as promised. Bravo to Rodd Bowman and his team, you have earned my continued business. Larry Signora More

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Super service and knowledgeable My 2018 450 GLS had the engine light go on and after I checked the gas cap and it stayed on into the next day I called and talked with Robb & Alex and My 2018 450 GLS had the engine light go on and after I checked the gas cap and it stayed on into the next day I called and talked with Robb & Alex and they both said they would suggest I come in to have it checked out and they would have a 'loner' car for me. I arrived at the service center with the light still on and when I stopped the car in the service bay...the Engine light went OFF !! So they took the car for both an early 20K service and a diagnostic of the engine light and found that my car had a bad seal in the gas cap. All was done and ready for my pick up early the next day. The team at Annapolis M-B service do a wonderful job of caring for your car. Truly a FIVE STAR SERVICE. Thanks so much. Art Roberts More

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Above and Beyond Customer Response I had a problem with my Mercedes-Benz and I was upset about the situation. I spoke to Rodd and stressed my frustration, within the business day he p I had a problem with my Mercedes-Benz and I was upset about the situation. I spoke to Rodd and stressed my frustration, within the business day he personally looked at my car and provided me with an answer. I was so impressed with his diligence that I personally went to meet him and thank him for his persistence. Rodd went above and beyond to honor the positive Mercedes-Benz customer service experience. Thank you Rodd for your assistance with my issue, you make me want to be a customer for life! More

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Excellent Experience All Around The problem I was having was diagnosed right away and handled very quickly and efficiently. All of the service people are very friendly and knowledgea The problem I was having was diagnosed right away and handled very quickly and efficiently. All of the service people are very friendly and knowledgeable and easily communicate what the problem is and how it will be solved. Always a pleasure with every visit! More

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