22 Reviews
Write a Review22 Reviews of Robin Loney
May 01, 2024
Sorry, I have never left a bad review on anything in my life, I am a firm believer that things do not always go as planned and give the benefit of the doubt and second chances, but in this case, there is n life, I am a firm believer that things do not always go as planned and give the benefit of the doubt and second chances, but in this case, there is no star less than 1 unfortunately. 5 stars on effort to sell the car, very helpful, even brought the car an hour away for me to test drive. Kudos. Signed papers, then everything fell apart. Had some repairs that were in the works before I test drove, some repairs and upgrades worked into the final deal. A couple mechanical, a detailing and some window tint were supposed to be addressed. Swapped out the car for a loaner, they had the car for 3 days to get the work done..I drove an hour to return the loaner and pickup my car when they said it was ready. Was handed my key in service, no paperwork showing work done. Went to my car, nothing of the obvious items were done, car was as dirty as it was when I test drove it, the HUD module that was supposed to be replaced still didn’t work, can’t speak about the mechanical, no paperwork to show what was done..there were several other small issues, but worst of all the window tint was completely wrong. Immediately told my salesperson, who came and looked, he went to find manager..they both apologized and said it would be taken care of. Service dept was to call next morning. 5 days, no call. I got fed up and just made a deal for cash payout on repairs and live with it. Made an agreement, was told cheque would be couriered next day. Almost 2 weeks of chasing them, getting the run around and the pass-the-buck, was told the cheque was couriered a few days before. After 3 weeks plus, cheque came by regular mail. When I spoke to my salesperson about how displeased I was about the whole process, he got the sales Manager Trevor involved. After a lot of back and forth to try and find a middle ground to satisfy all my inconvenience, Trevor, without even offering so much as a car wash told me they would cancel the cheque, to return the car and we would cancel the deal. Threw a bunch of we did this, and that..but yes, they did the tint..screwed it up, they reimbursed me for the detail I had to pay for out of pocket first. Horrible service department, WORSE treatment if something goes horribly wrong. Probably a dozen dealership experiences or more in my life, buying new cars and used..hands down worst experience ever. Also believe the other reviews, don’t believe the “we don’t seem to have you in our system line”, I will be waiting for that brush off.. More
Other Employees Tagged: Trevor Neely, Dustin Zeeb, Tim Muise
April 14, 2024
Great experience from the start, chatting with what I thought was a bot, to talking with Robin, who was very knowledgeable and fun to buy my truck from. 5 star professionalism. thought was a bot, to talking with Robin, who was very knowledgeable and fun to buy my truck from. 5 star professionalism. More
Other Employees Tagged: Ray Singh, Leah Babington, Byron Aguana, Travis Haycroft, Damien Affeld, Rick Bobowsky , Micah Acres
March 06, 2024
I will 100% use Robin again for any of my vehicle purchasing needs! He genuinely cares about his customers and is very humble! Couldn’t have asked for someone better! purchasing needs! He genuinely cares about his customers and is very humble! Couldn’t have asked for someone better! More
December 19, 2023
I will never buy a vechile anywhere else . The staff is amazing . I feel like family everytime. The staff is amazing . I feel like family everytime. More
Other Employees Tagged: Trevor Neely, Leah Babington
December 08, 2023
It was my pleasure to deal with Robin at Kelowna Chevrolet, he has an honest, straightforward approach that I appreciated very much while purchasing my new truck from afar. I’ve always been wary of Chevrolet, he has an honest, straightforward approach that I appreciated very much while purchasing my new truck from afar. I’ve always been wary of car salesmen but he set me at ease. Robin answered all of my questions promptly and completely, with the added bonus of his great sense of humour. Robin’s commitment to creating an excellent experience was greatly appreciated. I’m very happy with my new truck and I absolutely recommend asking for Robin Loney at Kelowna Chevrolet for all your vehicle purchasing needs. More
Other Employees Tagged: Joshua Kachkowski
November 14, 2023
Robin Loney was the most helpful, funny and real sales person right from when we connected via the online chat through to closing the sale. He sent videos, high quality pics and put together a deal that w person right from when we connected via the online chat through to closing the sale. He sent videos, high quality pics and put together a deal that worked for both of us. Thanks a million for your help Robin and being on top of all the details! Vanessa in financing was also on the ball and helped us get the best bang for our buck. Many thanks team. More
Other Employees Tagged: Vanessa Richards
August 14, 2023
Amazing front to back. I service all my vehicles here and I have started to support their sales department and so far so good :) They gave me crazy value on my trade! $4 I service all my vehicles here and I have started to support their sales department and so far so good :) They gave me crazy value on my trade! $4000 above anyone else in town. Got a free gift even though I bought a used truck (usually gifts only come with new vehicle promos and such) Had a slight issue with the truck after purchase and the dealership stood behind it and took care of the issue without questions. 10/10 recommend. More
Other Employees Tagged: Dean Stephens, Jason Wandler, Trevor Neely, Curtis Miller, Garrett Diamond, Dave Scherk
August 14, 2023
Helped me find the truck I was looking for! Great staff and service. Would for sure be back if I need to purchase another vehicle Great staff and service. Would for sure be back if I need to purchase another vehicle More
Other Employees Tagged: Leah Babington
July 24, 2023
Absolutely recommend Robin if you are in the market for a new car. I contacted him on one of his days off and he got back to me almost immediately and said he would look into it, even though he wasn't at wor new car. I contacted him on one of his days off and he got back to me almost immediately and said he would look into it, even though he wasn't at work. I did the whole buying process from 5+ hours away and he made it super easy. More
Other Employees Tagged: Leah Babington
July 17, 2023
Robin helped me purchase new truck. And he was great help and very helpful with my trade and information. I recommend Robin if your looking for a salesman that actually helps you. And he was great help and very helpful with my trade and information. I recommend Robin if your looking for a salesman that actually helps you. Thanks again robin! More